VTech DS6472-6 There is no dial tone, Telephone does not ring when there is an incoming call

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Appendix

Troubleshooting

There is no dial tone.

•Try all the above suggestions.

•Move the handset closer to the telephone base. It may be out of range.

•The telephone line cord may be defective. Install a new telephone line cord.

•Disconnect the telephone base from the telephone wall jack and connect a different telephone. If there is no dial tone on this telephone either, the problem is in your wiring or telephone service. Contact your telephone service provider.

The telephone does not ring when there is an incoming call.

•Make sure the handset ringer volume is not set to off (page 36) and the telephone base ringer volume is not set to off (page 48).

•Make sure the telephone line cord and power adapter are plugged in properly (page 3).

•The handset may be too far from the telephone base. Move it closer to the telephone base.

•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•Test a working telephone at the telephone wall jack. If another telephone has the same problem, the problem is in the telephone wall jack. Contact your telephone service provider (charges may apply).

•The telephone line cord may be defective. Install a new telephone line cord.

•Remove and install the battery again and then place the handset in the telephone base or charger.

•Wait for the handset to synchronize with the telephone base. Allow up to one minute for this to take place.

I cannot dial out.

•Try all the above suggestions.

•Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two to synchronize with the telephone before producing a dial tone. Wait an extra second before dialing.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider (charges may apply).

•Eliminate any background noise. Mute the cordless handset before dialing, or dial from another room in your home with less background noise.

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Contents User’s manual Congratulations Table of contents Multiple handset use Answering system settingsDirectory Caller IDAnswering system Operation AppendixIndex 129 Getting started Parts checklistAvoid placing the telephone base too close to InstallationTelephone base and charger installation Charge light Handset battery installationHandset battery charging Low batteryHandset X at least Headset charger installation Power on the headsetHeadset charging Earbud installation To remove the earbud from the headset earpieceTo attach the earbud to the headset earpiece To attach the ear hook to the headset Ear hook installationTo wear the headset on your left ear To remove the ear hook from the headset To attach the head band to the headset Head band installationTo remove the head band from the headset Tabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationUSE light Telephone base layoutMessage window VOLSoftkeys Handset layoutMUTE/DELETE Push to Talk PTT Headset layout Reset inset buttonOn/off Earpiece Rotating clipHandset main menu To enter the main menuAnswering sys record memos Website displays the VTech website address Introducing Bluetooth BluetoothGlossary of terms Add a cell phone Bluetooth setupTo pair and connect a cell phone Devices can be ready for connection. You areTo search base VTech DS6472 discoverable PIN If you have trouble pairing your cell phone, it may notTo device list Displays Cell Phone a is added and connectedTo pair and connect a headset Add a headsetAuto connection Review the device list Connecting devicesConnect/Disconnect an active device To highlight Connect/DisconnectYES Remove a deviceRename a device Bluetooth connection from idle mode Replace an active deviceTo replace an active device Download directory Erasing directory Handset displays Memory is full. Replace existingDirectory? Press View the directory download information Interruption to directory downloadTo change the PIN Change PINHandset settings Ringers Telephone settingsRinger volume handset Ringer volume headsetRinger tone To select a ringer toneTo highlight All lines, Home, Cell-D1 or To set the date and time manually Set date and timeLCD language SettingsVoice language To select a languageMissed call indicator To reset the missed call indicatorDisplay alerts To reset the voicemail indicators Voicemail indicatorsNo line To reset the download fail indicationTo turn the no line alert on or off Download failCID time synchronization To change the settingRename handsets To rename a handsetKey tone Dial modeSave. You hear a confirmation tone Voice Announce caller IDWebsite Home area codeDigits Dialing from Caller ID log Cell area code Answering system settings Telephone base settingsTelephone base ringer volume SettingMake, answer or end a home call Telephone operationCall waiting on the home line To transfer a call from a handset to a Bluetooth headsetTo transfer a call from the headset back to the handset To end a call that started at the handsetCall waiting on the cell line Make, answer or end a cell callTo make a cell call 1. Press /CELL To answer a cell callAnswer a cell call while on a home call Cell phone voicemailAnswer a home call while on a cell call Conference home and cell calls Using the home and cell lines togetherTo conference both home and cell calls To end a conference callHandset speakerphone Volume controlSilence the ringer MuteTemporary tone dialing HoldHandset/headset locator Transfer a call EqualizerTo access a number in the caller ID log while on a call To access a number in the directory while on a callTo access the redial list while on a call Chain dialingRedial list Review the redial listDial a redial entry Delete a redial entry Save a redial entry to the directoryShare an outside call Multiple handset useIntercom While on a callTo answer an intercom call at the destination handset Answer an incoming call during an intercom callTo silence an intercom call To end an intercom callRings and displays Other handset is calling Transfer a call using intercomPush-to-talk PTT PTT on/offTo turn PTT on or off PTT to a single handset PTT to multiple handsets All handsets then pressOr Push to Talk Change a one-to-one PTT to intercom call Answer a PTT callAnswer an incoming call during a PTT call End a PTT callMake an outgoing call during a PTT call To end or leave a PTT callAbout the directory DirectoryCreate a new entry in the home directory Character alphabetical search Review the directoryTo review the directory To start a searchDial a directory entry Edit a directory entryTo dial a directory entry Delete a directory entry Edit the type of a directory entryRemove a downloaded directory If you only want to edit the type of a directory entryAssign a speed dial slot Speed dialReassign a speed dial slot Dial a speed dial entryDelete a speed dial entry Caller ID About caller IDInformation about caller ID with call waiting Memory match Caller ID historyReview the caller ID log Dial a caller ID log entry View dialing optionsSave a caller ID log entry to the directory Caller ID log display screen messages Delete from the caller ID logTo delete a single entry To delete all entriesAnswering system settings Using a handsetAnswer on/off Announcement Play your announcementRecord your own announcement Delete your announcement Call screening Answering system setupNumber of rings Remote access code Recording time Message alert toneUsing the answering system and voicemail together Answering system and voicemail indicatorsAnswering system operation To play messages with a handset onVoice prompts Message capacityCall intercept Call screening at the telephone baseTemporarily turning off the message alert tone Message playbackTo play messages with the telephone base No caller info To play messages with a handsetDelete all old messages Record and play memosTo record a memo Window display Description Message window displaysCommand Function Remote accessDisplay screen messages AppendixUnsuccessful connection between a Bluetooth One handset is receiving an outside call There are no entries found when you PTT session is ended Handset and telephone base indicators Handset lights Telephone base lightsD1/D2 Bluetooth connected devices indicates that there are Handset iconsNew answering system message indicates you have Headset indicators Headset alert tonesHeadset lights Handset battery Battery needs charging whenOperation Operating time Conserve battery life Headset batteryExpand your telephone system Add and register a handsetTo register a handset To register a headset Add and register a headsetDeregister handsets/headsets To resetTo deregister all handsets Cannot add my Bluetooth headset to the telephone base TroubleshootingCannot connect my Bluetooth headset with the telephone base Cannot add my cell phone to the telephone baseBluetooth system busy appears on the display Cannot put my Bluetooth headset in discoverable modeCannot find VTech DS6472 on my cell phone My cell phone disconnects with the telephone basePIN on the telephone base does not work Listening volume of my cell call is too loud or quietCannot download contacts from my cell phone to the DS6472 See duplicate entries in my downloaded directoryLow battery shows on screen My telephone does not work at allCharge light is off Telephone does not ring when there is an incoming call There is no dial toneCannot dial out My handset beeps and is not performing normally Hear other calls when using the cordless handset/headsetRegistration failed appears on the handset Hear noise on the cordless handset and the keys do not workMy headset does not work at all Cannot dial out from my cordless headsetHeadset does not charge in the headset charger Light on the headset is off while chargingMy cordless headset is not performing normally Cannot register a cordless headset My caller ID features are not working properly Out of range or No power at base shows on the handsetCaller ID entries do not match the numbers I need to dial Cannot retrieve my voicemail messages New voicemail appear on the handsets and I don’t know whyOutgoing announcement is not clear Messages on the answering system are very difficult to hearAnswering system does not respond to remote commands Answering system does not record messagesMessages on the answering system are incomplete Common cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warranty125 FCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry Canada Technical specifications Index 130 131
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