VTech DS6472-6 user manual Cannot register a cordless headset

Page 121

Appendix

Troubleshooting

I cannot hear any ring tone from the cordless headset when there is an incoming call.

•The headset does not have an external ringer. The ring tone can only be heard through the headset earpiece.

•Make sure the headset ringer volume is not set to the lowest level (page 36).

•If you have pressed MUTE/FLASH on the cordless headset when it is ringing, it mutes the ring tone of the headset. The ring tone resumes on the next call.

•The headset may be too far from the telephone base. Move it closer to the telephone base.

•You may have too many extension phones on the telephone line to allow all of them to ring simultaneously. Unplug some of them.

•The layout of your home or office may be limiting the operating range. Try moving the telephone base to another location, preferably on a higher location.

•If other telephones in your home are having the same problem, the problem is in the wiring or telephone service. Contact your telephone service provider.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

•Test a working telephone at the telephone wall jack. If another telephone has the same problem, there may be problem with the telephone wall jack. Contact your telephone service provider.

•The telephone line cord may be defective. Install a new telephone line cord.

I cannot register a cordless headset.

•Only two headsets can be registered to this telephone system (page 106).

•If you have already registered the maximum numbers of handsets and/or headsets, you need to follow the deregistration instructions before registering a headset. Refer to Expand your telephone system on page 105 and Deregister handsets/ headsets on page 107.

•Make sure that all registered handsets, headsets and the telephone base are in idle mode when registering a headset.

•Follow the steps in Common cure for electronic equipment (page 120), then try again to register a headset.

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Contents User’s manual Congratulations Table of contents Multiple handset use Answering system settingsDirectory Caller IDAppendix Answering system OperationIndex 129 Getting started Parts checklistAvoid placing the telephone base too close to InstallationTelephone base and charger installation Charge light Handset battery installationLow battery Handset battery chargingHandset X at least Power on the headset Headset charger installationHeadset charging To remove the earbud from the headset earpiece Earbud installationTo attach the earbud to the headset earpiece To attach the ear hook to the headset Ear hook installationTo wear the headset on your left ear To remove the ear hook from the headset To attach the head band to the headset Head band installationTo remove the head band from the headset Tabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationUSE light Telephone base layoutMessage window VOLSoftkeys Handset layoutMUTE/DELETE Push to Talk PTT Headset layout Reset inset buttonOn/off Earpiece Rotating clipTo enter the main menu Handset main menuAnswering sys record memos Website displays the VTech website address Introducing Bluetooth BluetoothGlossary of terms Add a cell phone Bluetooth setupTo pair and connect a cell phone Devices can be ready for connection. You areTo search base VTech DS6472 discoverable PIN If you have trouble pairing your cell phone, it may notTo device list Displays Cell Phone a is added and connectedTo pair and connect a headset Add a headsetAuto connection Review the device list Connecting devicesConnect/Disconnect an active device To highlight Connect/DisconnectYES Remove a deviceRename a device Replace an active device Bluetooth connection from idle modeTo replace an active device Download directory Handset displays Memory is full. Replace existing Erasing directoryDirectory? Press View the directory download information Interruption to directory downloadTo change the PIN Change PINHandset settings Ringers Telephone settingsRinger volume handset Ringer volume headsetTo select a ringer tone Ringer toneTo highlight All lines, Home, Cell-D1 or To set the date and time manually Set date and timeLCD language SettingsVoice language To select a languageTo reset the missed call indicator Missed call indicatorDisplay alerts To reset the voicemail indicators Voicemail indicatorsNo line To reset the download fail indicationTo turn the no line alert on or off Download failCID time synchronization To change the settingRename handsets To rename a handsetKey tone Dial modeSave. You hear a confirmation tone Voice Announce caller IDHome area code WebsiteDigits Dialing from Caller ID log Cell area code Answering system settings Telephone base settingsTelephone base ringer volume SettingMake, answer or end a home call Telephone operationCall waiting on the home line To transfer a call from a handset to a Bluetooth headsetTo transfer a call from the headset back to the handset To end a call that started at the handsetCall waiting on the cell line Make, answer or end a cell callTo make a cell call 1. Press /CELL To answer a cell callCell phone voicemail Answer a cell call while on a home callAnswer a home call while on a cell call Conference home and cell calls Using the home and cell lines togetherTo conference both home and cell calls To end a conference callHandset speakerphone Volume controlSilence the ringer MuteHold Temporary tone dialingHandset/headset locator Transfer a call EqualizerTo access a number in the caller ID log while on a call To access a number in the directory while on a callTo access the redial list while on a call Chain dialingReview the redial list Redial listDial a redial entry Delete a redial entry Save a redial entry to the directoryShare an outside call Multiple handset useIntercom While on a callTo answer an intercom call at the destination handset Answer an incoming call during an intercom callTo silence an intercom call To end an intercom callRings and displays Other handset is calling Transfer a call using intercomPTT on/off Push-to-talk PTTTo turn PTT on or off PTT to a single handset All handsets then press PTT to multiple handsetsOr Push to Talk Change a one-to-one PTT to intercom call Answer a PTT callAnswer an incoming call during a PTT call End a PTT callMake an outgoing call during a PTT call To end or leave a PTT callAbout the directory DirectoryCreate a new entry in the home directory Character alphabetical search Review the directoryTo review the directory To start a searchEdit a directory entry Dial a directory entryTo dial a directory entry Delete a directory entry Edit the type of a directory entryRemove a downloaded directory If you only want to edit the type of a directory entryAssign a speed dial slot Speed dialReassign a speed dial slot Dial a speed dial entryDelete a speed dial entry About caller ID Caller IDInformation about caller ID with call waiting Memory match Caller ID historyReview the caller ID log Dial a caller ID log entry View dialing optionsSave a caller ID log entry to the directory Caller ID log display screen messages Delete from the caller ID logTo delete a single entry To delete all entriesUsing a handset Answering system settingsAnswer on/off Play your announcement AnnouncementRecord your own announcement Delete your announcement Call screening Answering system setupNumber of rings Remote access code Recording time Message alert toneUsing the answering system and voicemail together Answering system and voicemail indicatorsAnswering system operation To play messages with a handset onVoice prompts Message capacityCall intercept Call screening at the telephone baseMessage playback Temporarily turning off the message alert toneTo play messages with the telephone base No caller info To play messages with a handsetRecord and play memos Delete all old messagesTo record a memo Window display Description Message window displaysCommand Function Remote accessDisplay screen messages AppendixUnsuccessful connection between a Bluetooth One handset is receiving an outside call There are no entries found when you PTT session is ended Telephone base lights Handset and telephone base indicators Handset lightsD1/D2 Handset icons Bluetooth connected devices indicates that there areNew answering system message indicates you have Headset alert tones Headset indicatorsHeadset lights Battery needs charging when Handset batteryOperation Operating time Conserve battery life Headset batteryAdd and register a handset Expand your telephone systemTo register a handset To register a headset Add and register a headsetTo reset Deregister handsets/headsetsTo deregister all handsets Cannot add my Bluetooth headset to the telephone base TroubleshootingCannot connect my Bluetooth headset with the telephone base Cannot add my cell phone to the telephone baseBluetooth system busy appears on the display Cannot put my Bluetooth headset in discoverable modeCannot find VTech DS6472 on my cell phone My cell phone disconnects with the telephone basePIN on the telephone base does not work Listening volume of my cell call is too loud or quietCannot download contacts from my cell phone to the DS6472 See duplicate entries in my downloaded directoryMy telephone does not work at all Low battery shows on screenCharge light is off There is no dial tone Telephone does not ring when there is an incoming callCannot dial out My handset beeps and is not performing normally Hear other calls when using the cordless handset/headsetRegistration failed appears on the handset Hear noise on the cordless handset and the keys do not workMy headset does not work at all Cannot dial out from my cordless headsetLight on the headset is off while charging Headset does not charge in the headset chargerMy cordless headset is not performing normally Cannot register a cordless headset Out of range or No power at base shows on the handset My caller ID features are not working properlyCaller ID entries do not match the numbers I need to dial Cannot retrieve my voicemail messages New voicemail appear on the handsets and I don’t know whyOutgoing announcement is not clear Messages on the answering system are very difficult to hearAnswering system does not record messages Answering system does not respond to remote commandsMessages on the answering system are incomplete Common cure for electronic equipment Important safety instructions Maintenance Precautions for users of implanted cardiac pacemakersOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warranty125 FCC Part FCC, Acta and IC regulationsFCC Part 68 and Acta Industry Canada Technical specifications Index 130 131

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