VTech DS6472-6 user manual Answering system operation, Answering system and voicemail indicators

Answering system operation

Answering system and voicemail indicators

Your telephone has separate indicators for two different			ANS
types of voice messages: those left on its built-in			O N
answering system and those left at your service provider’s			HANDSET X
voicemail (fees may apply). Your telephone’s built-in			1 New message
answering system messages and voicemail messages are
separate. Each alerts you to new messages differently.			12:31PM 12/31
•	If	and XX New messages display on the	MENU
	handsets and the message window on
	the telephone base flashes, there are new
	messages in the built-in answering system,
	press PLAY/STOP/ on the telephone base.
	To listen to messages with a handset, see
	To play messages with a handset on page 91.
•	If	and New voicemail display on the
	handsets, your telephone service provider is
	indicating that it has new voicemail for you. To
	listen to your voicemail, you typically dial an
	access number provided by your telephone
	service provider, followed by a security code or PIN.

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Using the answering system and voicemail together

You can use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers. To learn how to program your voicemail settings, contact your telephone service provider. If you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

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