VTech DS6472-6 user manual New voicemail appear on the handsets and I don’t know why

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Appendix

Troubleshooting

and New voicemail appear on the handsets and I don’t know why.

•Your telephone has voicemail indication that is separate from the built-in answering system. If and New voicemail appear on the handsets, your telephone has received a signal from your telephone service provider that you have a voicemail message waiting for you to retrieve from your telephone service provider. Contact your telephone service provider for more information on how to access your voicemail.

I cannot retrieve my voicemail messages.

•Your telephone has both a built-in answering system and voicemail indication. They are independent features and each alerts you to new messages differently (page 88). If you subscribe to voicemail service from your telephone service provider, contact your telephone service provider for more information on how to access your voicemail.

The answering system does not answer after the correct number of rings.

•Make sure the answering system is on. When the answering system is on, ANS ON should be shown on the handset and /ANS ON/OFF light on the telephone base should be on.

•If toll saver is selected, the number of rings changes to two when there are new messages waiting (page 85).

•If the memory is full or if the answering system is off, the answering system answers after 10 rings.

•In some cases, the answering system is affected by the ringing system used by the telephone service provider.

•If you subscribe to voicemail service, change the number of rings so that your answering system answers before your voicemail answers (page 85). To determine how many rings activate your voicemail, contact your telephone service provider.

•If there is a fax machine connected to the same telephone line, try disconnecting the fax machine. If that solves the problem, consult your fax machine documentation for information on compatibility with answering systems.

The outgoing announcement is not clear.

•When recording the announcement, make sure you speak in a normal tone of voice towards the microphone of the handset.

•Make sure there is no background noise when recording.

The messages on the answering system are very difficult to hear.

•Press /VOL on the side of telephone base or VOL// on the handset to increase the speaker volume.

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Contents User’s manual Congratulations Table of contents Caller ID Answering system settingsMultiple handset use DirectoryAnswering system Operation AppendixIndex 129 Getting started Parts checklistAvoid placing the telephone base too close to InstallationTelephone base and charger installation Charge light Handset battery installationHandset battery charging Low batteryHandset X at least Headset charger installation Power on the headsetHeadset charging Earbud installation To remove the earbud from the headset earpieceTo attach the earbud to the headset earpiece To attach the ear hook to the headset Ear hook installationTo wear the headset on your left ear To remove the ear hook from the headset To attach the head band to the headset Head band installationTo remove the head band from the headset Tabletop to wall mount installation Installation optionsSee Telephone base and charger installation on Wall mount to tabletop installationVOL Telephone base layoutUSE light Message windowSoftkeys Handset layoutMUTE/DELETE Push to Talk PTT Earpiece Rotating clip Reset inset buttonHeadset layout On/offHandset main menu To enter the main menuAnswering sys record memos Website displays the VTech website address Introducing Bluetooth BluetoothGlossary of terms Devices can be ready for connection. You are Bluetooth setupAdd a cell phone To pair and connect a cell phoneDisplays Cell Phone a is added and connected If you have trouble pairing your cell phone, it may notTo search base VTech DS6472 discoverable PIN To device listTo pair and connect a headset Add a headsetAuto connection To highlight Connect/Disconnect Connecting devicesReview the device list Connect/Disconnect an active deviceYES Remove a deviceRename a device Bluetooth connection from idle mode Replace an active deviceTo replace an active device Download directory Erasing directory Handset displays Memory is full. Replace existingDirectory? Press View the directory download information Interruption to directory downloadTo change the PIN Change PINRinger volume headset Telephone settingsHandset settings Ringers Ringer volume handsetRinger tone To select a ringer toneTo highlight All lines, Home, Cell-D1 or To set the date and time manually Set date and timeTo select a language SettingsLCD language Voice languageMissed call indicator To reset the missed call indicatorDisplay alerts To reset the voicemail indicators Voicemail indicatorsDownload fail To reset the download fail indicationNo line To turn the no line alert on or offTo rename a handset To change the settingCID time synchronization Rename handsetsKey tone Dial modeSave. You hear a confirmation tone Voice Announce caller IDWebsite Home area codeDigits Dialing from Caller ID log Cell area code Setting Telephone base settingsAnswering system settings Telephone base ringer volumeMake, answer or end a home call Telephone operationTo end a call that started at the handset To transfer a call from a handset to a Bluetooth headsetCall waiting on the home line To transfer a call from the headset back to the handsetTo answer a cell call Make, answer or end a cell callCall waiting on the cell line To make a cell call 1. Press /CELLAnswer a cell call while on a home call Cell phone voicemailAnswer a home call while on a cell call To end a conference call Using the home and cell lines togetherConference home and cell calls To conference both home and cell callsMute Volume controlHandset speakerphone Silence the ringerTemporary tone dialing HoldHandset/headset locator Transfer a call EqualizerChain dialing To access a number in the directory while on a callTo access a number in the caller ID log while on a call To access the redial list while on a callRedial list Review the redial listDial a redial entry Delete a redial entry Save a redial entry to the directoryWhile on a call Multiple handset useShare an outside call IntercomTo end an intercom call Answer an incoming call during an intercom callTo answer an intercom call at the destination handset To silence an intercom callRings and displays Other handset is calling Transfer a call using intercomPush-to-talk PTT PTT on/offTo turn PTT on or off PTT to a single handset PTT to multiple handsets All handsets then pressOr Push to Talk Change a one-to-one PTT to intercom call Answer a PTT callTo end or leave a PTT call End a PTT callAnswer an incoming call during a PTT call Make an outgoing call during a PTT callAbout the directory DirectoryCreate a new entry in the home directory To start a search Review the directoryCharacter alphabetical search To review the directoryDial a directory entry Edit a directory entryTo dial a directory entry If you only want to edit the type of a directory entry Edit the type of a directory entryDelete a directory entry Remove a downloaded directoryDial a speed dial entry Speed dialAssign a speed dial slot Reassign a speed dial slotDelete a speed dial entry Caller ID About caller IDInformation about caller ID with call waiting Memory match Caller ID historyReview the caller ID log Dial a caller ID log entry View dialing optionsSave a caller ID log entry to the directory To delete all entries Delete from the caller ID logCaller ID log display screen messages To delete a single entryAnswering system settings Using a handsetAnswer on/off Announcement Play your announcementRecord your own announcement Delete your announcement Call screening Answering system setupNumber of rings Remote access code Recording time Message alert toneTo play messages with a handset on Answering system and voicemail indicatorsUsing the answering system and voicemail together Answering system operationCall screening at the telephone base Message capacityVoice prompts Call interceptTemporarily turning off the message alert tone Message playbackTo play messages with the telephone base No caller info To play messages with a handsetDelete all old messages Record and play memosTo record a memo Window display Description Message window displaysCommand Function Remote accessDisplay screen messages AppendixUnsuccessful connection between a Bluetooth One handset is receiving an outside call There are no entries found when you PTT session is ended Handset and telephone base indicators Handset lights Telephone base lightsD1/D2 Bluetooth connected devices indicates that there are Handset iconsNew answering system message indicates you have Headset indicators Headset alert tonesHeadset lights Handset battery Battery needs charging whenOperation Operating time Conserve battery life Headset batteryExpand your telephone system Add and register a handsetTo register a handset To register a headset Add and register a headsetDeregister handsets/headsets To resetTo deregister all handsets Cannot add my cell phone to the telephone base TroubleshootingCannot add my Bluetooth headset to the telephone base Cannot connect my Bluetooth headset with the telephone baseMy cell phone disconnects with the telephone base Cannot put my Bluetooth headset in discoverable modeBluetooth system busy appears on the display Cannot find VTech DS6472 on my cell phoneSee duplicate entries in my downloaded directory Listening volume of my cell call is too loud or quietPIN on the telephone base does not work Cannot download contacts from my cell phone to the DS6472Low battery shows on screen My telephone does not work at allCharge light is off Telephone does not ring when there is an incoming call There is no dial toneCannot dial out My handset beeps and is not performing normally Hear other calls when using the cordless handset/headsetCannot dial out from my cordless headset Hear noise on the cordless handset and the keys do not workRegistration failed appears on the handset My headset does not work at allHeadset does not charge in the headset charger Light on the headset is off while chargingMy cordless headset is not performing normally Cannot register a cordless headset My caller ID features are not working properly Out of range or No power at base shows on the handsetCaller ID entries do not match the numbers I need to dial Messages on the answering system are very difficult to hear New voicemail appear on the handsets and I don’t know whyCannot retrieve my voicemail messages Outgoing announcement is not clearAnswering system does not respond to remote commands Answering system does not record messagesMessages on the answering system are incomplete Common cure for electronic equipment Important safety instructions Precautions for users of implanted cardiac pacemakers MaintenanceOperating range Rbrc seal About cordless telephonesWhat does this limited warranty cover? Limited warranty125 FCC, Acta and IC regulations FCC PartFCC Part 68 and Acta Industry Canada Technical specifications Index 130 131

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