VTech DS6472-6 user manual My caller ID features are not working properly

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Appendix

Troubleshooting

My caller ID features are not working properly.

•Caller ID is a subscription service. You must subscribe to this service from your telephone service provider for this feature to work on your telephone.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with the caller ID service.

•The caller ID information shows after the first or second ring.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

The telephone does not receive caller ID or the telephone does not show caller ID during call waiting.

•Make sure you subscribe to caller ID with call waiting features provided by your telephone service provider.

•The caller may not be calling from an area which supports caller ID.

•Both your and the caller’s telephone service providers must use equipment compatible with caller ID service.

•If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone line, you must install a DSL filter between the telephone line cord and the telephone wall jack. The filter prevents noise and caller ID problems caused by DSL interference. Contact your DSL service provider for more information about DSL filters.

Caller ID entries do not match the numbers I need to dial.

•Caller ID service delivers 10 digits (the area code plus the seven-digits number). If you need to dial something other 10 digits, see page 78 for instructions on changing the number.

•If you dial seven digits for local calls, you may want to use the home area code feature (page 46).

Out of range OR No power at base shows on the handset.

•The handset may be out of range. Move it closer to the telephone base.

•Make sure the power cord is securely plugged into the telephone base. Use a working electrical outlet not controlled by a wall switch.

•Reset your telephone by unplugging the power adapter from the telephone base. Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in the power adapter and reinstall the battery. Place the handset in the telephone base and allow up to one minute for the handset and telephone base to synchronize.

•Other electronic products such as HAM radios and other DECT phones can cause interference with your cordless phone. Try installing your phone as far away as possible from these types of electronic devices.

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Contents User’s manual Congratulations Table of contents Directory Answering system settingsMultiple handset use Caller IDIndex 129 Answering system OperationAppendix Parts checklist Getting startedInstallation Avoid placing the telephone base too close toTelephone base and charger installation Handset battery installation Charge lightHandset X at least Handset battery chargingLow battery Headset charging Headset charger installationPower on the headset To attach the earbud to the headset earpiece Earbud installationTo remove the earbud from the headset earpiece Ear hook installation To attach the ear hook to the headsetTo wear the headset on your left ear To remove the ear hook from the headset Head band installation To attach the head band to the headsetTo remove the head band from the headset Installation options Tabletop to wall mount installationWall mount to tabletop installation See Telephone base and charger installation onMessage window Telephone base layoutUSE light VOLHandset layout SoftkeysMUTE/DELETE Push to Talk PTT On/off Reset inset buttonHeadset layout Earpiece Rotating clipAnswering sys record memos Handset main menuTo enter the main menu Website displays the VTech website address Bluetooth Introducing BluetoothGlossary of terms To pair and connect a cell phone Bluetooth setupAdd a cell phone Devices can be ready for connection. You areTo device list If you have trouble pairing your cell phone, it may notTo search base VTech DS6472 discoverable PIN Displays Cell Phone a is added and connectedAdd a headset To pair and connect a headsetAuto connection Connect/Disconnect an active device Connecting devicesReview the device list To highlight Connect/DisconnectRemove a device YESRename a device To replace an active device Bluetooth connection from idle modeReplace an active device Download directory Directory? Press Erasing directoryHandset displays Memory is full. Replace existing Interruption to directory download View the directory download informationChange PIN To change the PINRinger volume handset Telephone settingsHandset settings Ringers Ringer volume headsetTo highlight All lines, Home, Cell-D1 or Ringer toneTo select a ringer tone Set date and time To set the date and time manuallyVoice language SettingsLCD language To select a languageDisplay alerts Missed call indicatorTo reset the missed call indicator Voicemail indicators To reset the voicemail indicatorsTo turn the no line alert on or off To reset the download fail indicationNo line Download failRename handsets To change the settingCID time synchronization To rename a handsetDial mode Key toneVoice Announce caller ID Save. You hear a confirmation toneDigits Dialing from Caller ID log WebsiteHome area code Cell area code Telephone base ringer volume Telephone base settingsAnswering system settings SettingTelephone operation Make, answer or end a home callTo transfer a call from the headset back to the handset To transfer a call from a handset to a Bluetooth headsetCall waiting on the home line To end a call that started at the handsetTo make a cell call 1. Press /CELL Make, answer or end a cell callCall waiting on the cell line To answer a cell callAnswer a home call while on a cell call Answer a cell call while on a home callCell phone voicemail To conference both home and cell calls Using the home and cell lines togetherConference home and cell calls To end a conference callSilence the ringer Volume controlHandset speakerphone MuteHandset/headset locator Temporary tone dialingHold Equalizer Transfer a callTo access the redial list while on a call To access a number in the directory while on a callTo access a number in the caller ID log while on a call Chain dialingDial a redial entry Redial listReview the redial list Save a redial entry to the directory Delete a redial entryIntercom Multiple handset useShare an outside call While on a callTo silence an intercom call Answer an incoming call during an intercom callTo answer an intercom call at the destination handset To end an intercom callTransfer a call using intercom Rings and displays Other handset is callingTo turn PTT on or off Push-to-talk PTTPTT on/off PTT to a single handset Or Push to Talk PTT to multiple handsetsAll handsets then press Answer a PTT call Change a one-to-one PTT to intercom callMake an outgoing call during a PTT call End a PTT callAnswer an incoming call during a PTT call To end or leave a PTT callDirectory About the directoryCreate a new entry in the home directory To review the directory Review the directoryCharacter alphabetical search To start a searchTo dial a directory entry Dial a directory entryEdit a directory entry Remove a downloaded directory Edit the type of a directory entryDelete a directory entry If you only want to edit the type of a directory entryReassign a speed dial slot Speed dialAssign a speed dial slot Dial a speed dial entryDelete a speed dial entry Information about caller ID with call waiting Caller IDAbout caller ID Caller ID history Memory matchReview the caller ID log View dialing options Dial a caller ID log entrySave a caller ID log entry to the directory To delete a single entry Delete from the caller ID logCaller ID log display screen messages To delete all entriesAnswer on/off Answering system settingsUsing a handset Record your own announcement AnnouncementPlay your announcement Delete your announcement Answering system setup Call screeningNumber of rings Remote access code Message alert tone Recording timeAnswering system operation Answering system and voicemail indicatorsUsing the answering system and voicemail together To play messages with a handset onCall intercept Message capacityVoice prompts Call screening at the telephone baseTo play messages with the telephone base Temporarily turning off the message alert toneMessage playback To play messages with a handset No caller infoTo record a memo Delete all old messagesRecord and play memos Message window displays Window display DescriptionRemote access Command FunctionAppendix Display screen messagesUnsuccessful connection between a Bluetooth One handset is receiving an outside call There are no entries found when you PTT session is ended D1/D2 Handset and telephone base indicators Handset lightsTelephone base lights New answering system message indicates you have Bluetooth connected devices indicates that there areHandset icons Headset lights Headset indicatorsHeadset alert tones Operation Operating time Handset batteryBattery needs charging when Headset battery Conserve battery lifeTo register a handset Expand your telephone systemAdd and register a handset Add and register a headset To register a headsetTo deregister all handsets Deregister handsets/headsetsTo reset Cannot connect my Bluetooth headset with the telephone base TroubleshootingCannot add my Bluetooth headset to the telephone base Cannot add my cell phone to the telephone baseCannot find VTech DS6472 on my cell phone Cannot put my Bluetooth headset in discoverable modeBluetooth system busy appears on the display My cell phone disconnects with the telephone baseCannot download contacts from my cell phone to the DS6472 Listening volume of my cell call is too loud or quietPIN on the telephone base does not work See duplicate entries in my downloaded directoryCharge light is off Low battery shows on screenMy telephone does not work at all Cannot dial out Telephone does not ring when there is an incoming callThere is no dial tone Hear other calls when using the cordless handset/headset My handset beeps and is not performing normallyMy headset does not work at all Hear noise on the cordless handset and the keys do not workRegistration failed appears on the handset Cannot dial out from my cordless headsetMy cordless headset is not performing normally Headset does not charge in the headset chargerLight on the headset is off while charging Cannot register a cordless headset Caller ID entries do not match the numbers I need to dial My caller ID features are not working properlyOut of range or No power at base shows on the handset Outgoing announcement is not clear New voicemail appear on the handsets and I don’t know whyCannot retrieve my voicemail messages Messages on the answering system are very difficult to hearMessages on the answering system are incomplete Answering system does not respond to remote commandsAnswering system does not record messages Common cure for electronic equipment Important safety instructions Operating range Precautions for users of implanted cardiac pacemakersMaintenance About cordless telephones Rbrc sealLimited warranty What does this limited warranty cover?125 FCC Part 68 and Acta FCC, Acta and IC regulationsFCC Part Industry Canada Technical specifications Index 130 131
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