The line/call appearance light will begin to flash slowly and after a short time the phone will beep softly to remind you that you still have a call on hold. The screen displays “Call Held” with the line number the call is held at the phone.
NOTE: The phone will not beep to remind you that you still have a call on hold if you are connected to another call.
When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being
held. Press to disconnect the call.
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered
the number, but before the phone begins dialing out.
Consulted Transfer*
You also have the option to consult | Handling | |||||||
with | the | person you are transferring | ||||||
the call to, before you complete the | ||||||||
transfer. To do this, remain on the line | ||||||||
until the receiving party answers the | ||||||||
call. | After consulting | with | the | |||||
receiving | party, | you | can | either | ||||
complete the transfer or cancel | the | |||||||
transfer to go back to the original call. |
| Calls | ||||||
To transfer a call to another |
| |||||||
extension: |
|
|
|
| ||||
1. Connect to the call you wish to | ||||||||
| transfer (if not already connected). |
| ||||||
2. | Press | . | You | will | hear | a |
| |
| dial tone as a second line opens up. |
| ||||||
3. Enter the extension number | of | the | ||||||
| person you wish to transfer the call to, | |||||||
| or dial the outside number of the person | |||||||
| you wish to transfer the call to. |
|
| |||||
4. | To | complete | a | “blind” | transfer, |
pressagain before the phone begins dialing. Hang up to complete the transfer.
5.To complete a “consulted” transfer, remain on the line to speak with the
party before pressing again. You can switch back and forth between
the calls by pressing their
corresponding line/call appearance
buttons before completing your transfer.
6. To complete the transfer, press once more. To cancel the transfer, select Cancel on the display
screen.
*PLEASE NOTE: if you are using a Nortel proxy server, the Transfer key does not support Consulted Transfer. However, you can place a consulted transfer through the Conference button. If you are using a Nortel proxy server, place a conference call as
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