Aastra Telecom SIP9133i manual When on Hold, Automatic Hold, Transferring Calls, Blind Transfer

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The line/call appearance light will begin to flash slowly and after a short time the phone will beep softly to remind you that you still have a call on hold. The screen displays “Call Held” with the line number the call is held at the phone.

NOTE: The phone will not beep to remind you that you still have a call on hold if you are connected to another call.

When on Hold

To let your caller know that they are still on hold, music plays softly (if this has been set up for your system). The call/line appearance light for the line you are on remains solid to indicate that you are still connected.

Automatic Hold

When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone automatically puts your current call on hold as soon as you press a new line/call appearance button. If you have more than one call on hold, you can reconnect to a held call by pressing the line/call appearance button where that call is being

held. Press to disconnect the call.

Transferring Calls

Blind Transfer

A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered

the number, but before the phone begins dialing out.

Consulted Transfer*

You also have the option to consult

Handling

with

the

person you are transferring

the call to, before you complete the

transfer. To do this, remain on the line

until the receiving party answers the

call.

After consulting

with

the

receiving

party,

you

can

either

complete the transfer or cancel

the

transfer to go back to the original call.

 

Calls

To transfer a call to another

 

extension:

 

 

 

 

1. Connect to the call you wish to

 

transfer (if not already connected).

 

2.

Press

.

You

will

hear

a

 

 

dial tone as a second line opens up.

 

3. Enter the extension number

of

the

 

person you wish to transfer the call to,

 

or dial the outside number of the person

 

you wish to transfer the call to.

 

 

4.

To

complete

a

“blind”

transfer,

pressagain before the phone begins dialing. Hang up to complete the transfer.

5.To complete a “consulted” transfer, remain on the line to speak with the

party before pressing again. You can switch back and forth between

the calls by pressing their

corresponding line/call appearance

buttons before completing your transfer.

6. To complete the transfer, press once more. To cancel the transfer, select Cancel on the display

screen.

*PLEASE NOTE: if you are using a Nortel proxy server, the Transfer key does not support Consulted Transfer. However, you can place a consulted transfer through the Conference button. If you are using a Nortel proxy server, place a conference call as

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Contents SIP 9133i IP Phone User Guide Page Table of Contents Page Introduction Getting Started When You First Plug in Your PhoneStart up Screens Updating Your PhoneOptions list Setting Your OptionsRestart Phone option Using Your Phone Using the 9133i PhoneHard Keys Navigation Arrow KeysCall Appearances Multiple LineMultiple Line and Call Appearances Using a Headset Using Handsfree SpeakerphoneAdvanced Volume Controls for the Headset Mic Making CallsAccessing the Redial List Making and Receiving Calls Using HeadsetMaking Calls RedialReceiving Calls Receiving CallsHandling Calls Placing a Call on HoldAutomatic Hold When on HoldTransferring Calls Blind TransferConferencing Calls Ending CallsTo create a conference call To conference two calls you are already connected toManaging Calls Accessing Your DirectoryDirectory List To the DirectoryEditing in Directory Callers ListDeleting Items from Directory To delete items one by oneCalls Accessing the Callers ListEditing in the Callers List Caller’s List Screen DisplayDeleting from the Callers List Programmable KeysDo Not Disturb DND Programming a Speed Dial KeyEditing a Programmable Key Aastra 9133i Web ClientDeleting Programmable Key Items from Memory Saving from Hard keys to programmable keysAastra Web Client ∙ Programmable keys ∙ Password ∙ RestartConfirm PasswordSummary