Cisco Systems EGW 2200 manual To Test an External Call with Release Transfer

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QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Testing the Integration

To Test an External Call with Release Transfer

Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity Connection.

Step 2 In the Port Status Monitor, note which port handles this call.

Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.

Step 4 Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing a ringback tone means that Cisco Unity Connection correctly released the call and transferred it to Phone 1.

Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call changes to “Idle.” This state means that release transfer is successful.

Step 6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to Cisco Unity Connection and that you hear the greeting for the test user. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity Connection, which correctly interpreted the information.

Step 7 On the Port Status Monitor, note which port handles this call.

Step 8 Leave a message for the test user and hang up Phone 2.

Step 9 In the Port Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity Connection are successfully integrated for turning on MWIs.

To Test Listening to Messages

Step 1 From Phone 1, enter the internal pilot number for Cisco Unity Connection.

Step 2 When asked for your password, enter the password for the test user. Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity Connection, which correctly interpreted the information.

Step 3 Confirm that you hear the recorded voice name for the test user (if you did not record a voice name for the test user, you will hear the extension number for Phone 1). Hearing the voice name means that Cisco Unity Connection correctly identified the user by the extension.

Step 4 Listen to the message.

Step 5 After listening to the message, delete the message.

Step 6 Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means that the phone system and Cisco Unity Connection are successfully integrated for turning off MWIs.

Step 7 Hang up Phone 1.

Step 8 On the Port Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

 

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Contents Task List to Create the Integration Integration TasksTask List to Delete an Existing Integration RequirementsIntegration Description Task List to Make Changes to an IntegrationCall Information Integration FeaturesField Considerations Number of Voice Messaging Ports to InstallIntegrations with Multiple Phone Systems Number of Voice Messaging Ports That Will Dial Out Programming the QSIG/DPNSS Phone SystemNumber of Voice Messaging Ports That Will Answer Calls To Create an Integration Setting Up the Cisco EGWField Setting Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk To Set Up the Test Configuration Testing the IntegrationTest User Uncheck the Set for Self-enrollment at Next Login check boxOn the Edit menu, click Message Waiting Indicators To Test Listening to Messages To Test an External Call with Release TransferClick Delete Selected To Set Up Supervised Transfer on Cisco Unity ConnectionTo Test Supervised Transfer To Delete the Test UserPhone System Port Group Changing the Settings for an Existing IntegrationTo Change the Settings for an Integration To Delete an Existing Phone System Integration Deleting an Existing Phone System IntegrationHow Alternate Extensions Work Alternate ExtensionsReasons to Use Alternate Extensions To Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsTo Delete Alternate Extensions Setting Up Alternate MWIsAlternate MWIs To Modify Alternate ExtensionsTo Modify Alternate MWIs Ctrl-Alt-Delete ConventionsTo Delete Alternate MWIs Convention DescriptionAdvanced Obtaining DocumentationCisco.com Panel Phone and Modem OptionsOrdering Documentation Documentation FeedbackProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Submitting a Service RequestObtaining Technical Assistance Obtaining Additional Publications and Information Definitions of Service Request SeverityPage OL-8187-01
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