Cisco Systems EGW 2200 Reasons to Use Alternate Extensions, How Alternate Extensions Work

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Appendix: Using Alternate Extensions and MWIs

Alternate Extensions

Step 3 On the Search Phone Systems page, check the check box to the left of the phone system that you want to delete.

Step 4 Click Delete Selected.

Step 5 When prompted to confirm that you want to delete the phone system, click OK.

Step 6 If prompted to restart Cisco Unity Connection, in the Windows task bar, right-click the Cisco Unity Connection icon and click Restart > Voice Processing Server Role.

Step 7 When prompted to confirm stopping the Voice Processing server role, click Yes.

Step 8 Log off Cisco Unity Connection Administration.

Appendix: Using Alternate Extensions and MWIs

Alternate Extensions

On the New Phone Number page for a user, you can assign up to nine alternate extensions for the user. (The primary extension is the one that you assign to each user when the user is added to Cisco Unity Connection.)

Reasons to Use Alternate Extensions

There are several reasons that you may want to specify alternate extensions for users. For example, if you have more than one Cisco Unity Connection server that accesses a single, corporate-wide directory, you may want to use alternate extensions to simplify addressing messages to users at the different locations. With alternate extensions, the number that a user enters when addressing a message to someone at another location can be the same number that the user dials when calling. You may also want to use alternate extensions to:

•Handle multiple line appearances on user phones.

•Offer easy message access on direct calls from a cell phone, home phone, or phone at an alternate work site (assuming that the phone number is passed along to Cisco Unity Connection from these other phone systems). In addition, when such phones are used as alternate extensions, and are set to forward to Cisco Unity Connection, callers can listen to the user greeting and leave messages for the user just as they would when dialing the primary extension for the user.

•Enable URL-based extensions in Cisco Unity Connection for an integration with a SIP phone system.

How Alternate Extensions Work

Before you set up alternate extensions, review the following list for information on how alternate extensions work:

•Alternate extensions cannot exceed 30 characters in length. By default, each administrator-defined alternate extension must be at least 3 characters in length, while user-defined alternate extensions must be at least 10 characters.

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

 

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Contents Task List to Create the Integration Integration TasksTask List to Delete an Existing Integration RequirementsIntegration Description Task List to Make Changes to an IntegrationCall Information Integration FeaturesNumber of Voice Messaging Ports to Install Integrations with Multiple Phone SystemsField Considerations Programming the QSIG/DPNSS Phone System Number of Voice Messaging Ports That Will Answer CallsNumber of Voice Messaging Ports That Will Dial Out Setting Up the Cisco EGW Field SettingTo Create an Integration Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk To Set Up the Test Configuration Testing the IntegrationUncheck the Set for Self-enrollment at Next Login check box On the Edit menu, click Message Waiting IndicatorsTest User To Test Listening to Messages To Test an External Call with Release TransferClick Delete Selected To Set Up Supervised Transfer on Cisco Unity ConnectionTo Test Supervised Transfer To Delete the Test UserChanging the Settings for an Existing Integration To Change the Settings for an IntegrationPhone System Port Group To Delete an Existing Phone System Integration Deleting an Existing Phone System IntegrationAlternate Extensions Reasons to Use Alternate ExtensionsHow Alternate Extensions Work To Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsTo Delete Alternate Extensions Setting Up Alternate MWIsAlternate MWIs To Modify Alternate ExtensionsTo Modify Alternate MWIs Ctrl-Alt-Delete ConventionsTo Delete Alternate MWIs Convention DescriptionAdvanced Obtaining DocumentationCisco.com Panel Phone and Modem OptionsDocumentation Feedback Product Documentation DVDOrdering Documentation Cisco Product Security Overview Reporting Security Problems in Cisco ProductsSubmitting a Service Request Obtaining Technical AssistanceCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Definitions of Service Request SeverityPage OL-8187-01
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