Cisco Systems EGW 2200 manual Programming the QSIG/DPNSS Phone System

Page 5

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Programming the QSIG/DPNSS Phone System

•The number of calls Cisco Unity Connection will answer when call traffic is at its peak.

•The expected length of each message that callers will record and that users will listen to.

•The number of users.

•The number of calls made for message notification.

•The number of MWIs that will be activated when call traffic is at its peak.

•The number of TRAP connections needed when call traffic is at its peak. (TRAP connections are used by Cisco Unity Connection web applications and e-mail clients to play back and record over the phone.)

•The number of calls that will use the automated attendant and call handlers when call traffic is at its peak.

It is best to install only the number of voice messaging ports that are needed so that system resources are not allocated to unused ports.

The Number of Voice Messaging Ports That Will Answer Calls

The calls that the voice messaging ports answer can be incoming calls from unidentified callers or from users. Assign all of the voice messaging ports to answer calls.

You can set voice messaging ports to both answer calls and to dial out (for example, to set MWIs).

The Number of Voice Messaging Ports That Will Dial Out

Ports that will dial out can do one or more of the following:

•Notify users by phone, pager, or e-mail of messages that have arrived.

•Turn MWIs on and off for user extensions.

•Make a TRAP connection so that users can use the phone as a recording and playback device in Cisco Unity Connection web applications and e-mail clients.

Preparing for Programming the Phone System

Record your decisions about the voice messaging ports to guide you in programming the phone system.

Programming the QSIG/DPNSS Phone System

For information on provisioning a QSIG or DPNSS phone system to integrate with Cisco Unity Connection, refer to the Cisco EGW 2200 documentation.

Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity Connection that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.

Note You can use alternate extensions to create multiple line appearances, enable easy message access from cell phones, and simplify addressing messages to users at different locations in Cisco Unity Connection. Enabling alternate MWIs lets Cisco Unity Connection turn MWIs on at more than one extension. For details, see the “Appendix: Using Alternate Extensions and MWIs” section on page 15.

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

 

OL-8187-01

5

 

 

 

Page 4 Page 6
Image 5
Page 4 Page 6
Contents
Task List to Create the Integration Integration TasksIntegration Description RequirementsTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationCall Information Integration FeaturesField Considerations Number of Voice Messaging Ports to InstallIntegrations with Multiple Phone Systems Number of Voice Messaging Ports That Will Dial Out Programming the QSIG/DPNSS Phone SystemNumber of Voice Messaging Ports That Will Answer Calls To Create an Integration Setting Up the Cisco EGWField Setting Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk To Set Up the Test Configuration Testing the IntegrationTest User Uncheck the Set for Self-enrollment at Next Login check boxOn the Edit menu, click Message Waiting Indicators To Test Listening to Messages To Test an External Call with Release TransferTo Test Supervised Transfer To Set Up Supervised Transfer on Cisco Unity ConnectionTo Delete the Test User Click Delete SelectedPhone System Port Group Changing the Settings for an Existing IntegrationTo Change the Settings for an Integration To Delete an Existing Phone System Integration Deleting an Existing Phone System IntegrationHow Alternate Extensions Work Alternate ExtensionsReasons to Use Alternate Extensions To Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsAlternate MWIs Setting Up Alternate MWIsTo Modify Alternate Extensions To Delete Alternate ExtensionsTo Modify Alternate MWIs To Delete Alternate MWIs ConventionsConvention Description Ctrl-Alt-DeleteCisco.com Obtaining DocumentationPanel Phone and Modem Options AdvancedOrdering Documentation Documentation FeedbackProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Submitting a Service RequestObtaining Technical Assistance Obtaining Additional Publications and Information Definitions of Service Request SeverityPage OL-8187-01