Cisco Systems EGW 2200 manual Call Information, Integration Features

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QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Integration Description

Figure 1

Connections Between a QSIG/DPNSS Phone System and Cisco Unity Connection

Cisco EGW 2200

QSIG/DPNSS phone system

QSIG or DPNSS

connection

VoIP

Cisco Unity

Connection server

gateway

 

LAN

V C

QSIG or DPNSS signaling backhaul path

SIP signaling path RTP (voice) path

132956

Call Information

The QSIG/DPNSS integration sends the following information with forwarded calls:

•The extension of the called party

•The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the system uses caller ID)

•The reason for the forward (the extension is busy, does not answer, or is set to forward all calls)

Cisco Unity Connection uses this information to answer the call appropriately. For example, a call forwarded to Cisco Unity Connection is answered with the personal greeting of the user. If the phone system routes the call to Cisco Unity Connection without this information, Cisco Unity Connection answers with the opening greeting.

Integration Features

The QSIG/DPNSS integration with Cisco Unity Connection provides the following features.

Call forward to personal greeting

When an incoming call is routed to an unanswered extension, the

 

call is forwarded to the voice mail of the user. The caller then hears

 

the personal greeting of the user and can leave a message.

 

 

Call forward to busy greeting

When an incoming call is routed to a busy extension, the call is

 

forwarded to the voice mail of the user. The caller then hears the

 

busy greeting (if the user enabled it) and can leave a message.

 

 

Caller ID

Cisco Unity Connection receives caller ID information from the

 

phone system (if available). This information appears in the subject

 

line of the message in the desktop messaging application.

 

 

Easy message access

A user can retrieve messages without entering an ID. Cisco Unity

 

Connection identifies a user based on the extension from which the

 

call originated. A password may be required.

 

 

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

 

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Contents Task List to Create the Integration Integration TasksTask List to Delete an Existing Integration RequirementsIntegration Description Task List to Make Changes to an IntegrationCall Information Integration FeaturesNumber of Voice Messaging Ports to Install Integrations with Multiple Phone SystemsField Considerations Programming the QSIG/DPNSS Phone System Number of Voice Messaging Ports That Will Answer CallsNumber of Voice Messaging Ports That Will Dial Out Setting Up the Cisco EGW Field SettingTo Create an Integration Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk To Set Up the Test Configuration Testing the IntegrationUncheck the Set for Self-enrollment at Next Login check box On the Edit menu, click Message Waiting IndicatorsTest User To Test Listening to Messages To Test an External Call with Release TransferClick Delete Selected To Set Up Supervised Transfer on Cisco Unity ConnectionTo Test Supervised Transfer To Delete the Test UserChanging the Settings for an Existing Integration To Change the Settings for an IntegrationPhone System Port Group To Delete an Existing Phone System Integration Deleting an Existing Phone System IntegrationAlternate Extensions Reasons to Use Alternate ExtensionsHow Alternate Extensions Work To Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsTo Delete Alternate Extensions Setting Up Alternate MWIsAlternate MWIs To Modify Alternate ExtensionsTo Modify Alternate MWIs Ctrl-Alt-Delete ConventionsTo Delete Alternate MWIs Convention DescriptionAdvanced Obtaining DocumentationCisco.com Panel Phone and Modem OptionsDocumentation Feedback Product Documentation DVDOrdering Documentation Cisco Product Security Overview Reporting Security Problems in Cisco ProductsSubmitting a Service Request Obtaining Technical AssistanceCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Definitions of Service Request SeverityPage OL-8187-01
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