Cisco Systems EGW 2200 manual Obtaining Additional Publications and Information

Page 24

Appendix: Documentation and Technical Assistance

Obtaining Additional Publications and Information

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the quarterly publication from Cisco Systems designed to help growing companies learn how they can use technology to increase revenue, streamline their business, and expand services. The publication identifies the challenges facing these companies and the technologies to help solve them, using real-world case studies and business strategies to help readers make sound technology investment decisions. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine or view the digital edition at this URL: http://ciscoiq.texterity.com/ciscoiq/sample/

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

24

OL-8187-01

 

 

Page 23 Page 25
Image 24
Page 23 Page 25
Contents Integration Tasks Task List to Create the IntegrationRequirements Integration DescriptionTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationIntegration Features Call InformationNumber of Voice Messaging Ports to Install Integrations with Multiple Phone SystemsField Considerations Programming the QSIG/DPNSS Phone System Number of Voice Messaging Ports That Will Answer CallsNumber of Voice Messaging Ports That Will Dial Out Setting Up the Cisco EGW Field SettingTo Create an Integration Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk Testing the Integration To Set Up the Test ConfigurationUncheck the Set for Self-enrollment at Next Login check box On the Edit menu, click Message Waiting IndicatorsTest User To Test an External Call with Release Transfer To Test Listening to MessagesTo Set Up Supervised Transfer on Cisco Unity Connection To Test Supervised TransferTo Delete the Test User Click Delete SelectedChanging the Settings for an Existing Integration To Change the Settings for an IntegrationPhone System Port Group Deleting an Existing Phone System Integration To Delete an Existing Phone System IntegrationAlternate Extensions Reasons to Use Alternate ExtensionsHow Alternate Extensions Work Setting Up Alternate Extensions To Add Administrator-Defined Alternate ExtensionsSetting Up Alternate MWIs Alternate MWIsTo Modify Alternate Extensions To Delete Alternate ExtensionsTo Modify Alternate MWIs Conventions To Delete Alternate MWIsConvention Description Ctrl-Alt-DeleteObtaining Documentation Cisco.comPanel Phone and Modem Options AdvancedDocumentation Feedback Product Documentation DVDOrdering Documentation Reporting Security Problems in Cisco Products Cisco Product Security OverviewSubmitting a Service Request Obtaining Technical AssistanceCisco Technical Support & Documentation Website Definitions of Service Request Severity Obtaining Additional Publications and InformationPage OL-8187-01
Top Page Image Contents