Cisco Systems EGW 2200 manual To Set Up Supervised Transfer on Cisco Unity Connection

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QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Testing the Integration

To Set Up Supervised Transfer on Cisco Unity Connection

Step 1 In Cisco Unity Connection Administration, on the Edit Transfer Option page for the test user, in the Transfer Type field, click Supervise Transfer.

Step 2 In the Rings to Wait For field, enter 3.

Step 3 Click Save.

Step 4 Minimize the Cisco Unity Connection Administration window.

Do not close the Cisco Unity Connection Administration window because you will use it again in a later procedure.

To Test Supervised Transfer

Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity Connection.

Step 2 On the Port Status Monitor, note which port handles this call.

Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.

Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music).

Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call remains “Busy.” This state and hearing an indication that you are on hold mean that Cisco Unity Connection is supervising the transfer.

Step 6 Confirm that, after three rings, you hear the greeting for the test user. Hearing the greeting means that Cisco Unity Connection successfully recalled the supervised-transfer call.

Step 7 During the greeting, hang up Phone 2.

Step 8 On the Port Status Monitor, confirm that the state of the port handling the call changes to “Idle.” This state means that the port was successfully released when the call ended.

Step 9 Exit the Port Status Monitor.

To Delete the Test User

Step 1 In Cisco Unity Connection Administration, click Users.

Step 2 On the Search Users page, check the check box to the left of the test user.

Step 3 Click Delete Selected.

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

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Contents Integration Tasks Task List to Create the IntegrationRequirements Integration DescriptionTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationIntegration Features Call InformationNumber of Voice Messaging Ports to Install Integrations with Multiple Phone SystemsField Considerations Programming the QSIG/DPNSS Phone System Number of Voice Messaging Ports That Will Answer CallsNumber of Voice Messaging Ports That Will Dial Out Setting Up the Cisco EGW Field SettingTo Create an Integration Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk Testing the Integration To Set Up the Test ConfigurationUncheck the Set for Self-enrollment at Next Login check box On the Edit menu, click Message Waiting IndicatorsTest User To Test an External Call with Release Transfer To Test Listening to MessagesTo Set Up Supervised Transfer on Cisco Unity Connection To Test Supervised TransferTo Delete the Test User Click Delete SelectedChanging the Settings for an Existing Integration To Change the Settings for an IntegrationPhone System Port Group Deleting an Existing Phone System Integration To Delete an Existing Phone System IntegrationAlternate Extensions Reasons to Use Alternate ExtensionsHow Alternate Extensions Work Setting Up Alternate Extensions To Add Administrator-Defined Alternate ExtensionsSetting Up Alternate MWIs Alternate MWIsTo Modify Alternate Extensions To Delete Alternate ExtensionsTo Modify Alternate MWIs Conventions To Delete Alternate MWIsConvention Description Ctrl-Alt-DeleteObtaining Documentation Cisco.comPanel Phone and Modem Options AdvancedDocumentation Feedback Product Documentation DVDOrdering Documentation Reporting Security Problems in Cisco Products Cisco Product Security OverviewSubmitting a Service Request Obtaining Technical AssistanceCisco Technical Support & Documentation Website Definitions of Service Request Severity Obtaining Additional Publications and InformationPage OL-8187-01
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