Cisco Systems EGW 2200 manual Testing the Integration, To Set Up the Test Configuration

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QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

Testing the Integration

Step 24 Repeat Step 22 and Step 23 for all remaining phone system trunks that you want to create.

Step 25 If prompted to restart Cisco Unity Connection, in the Windows task bar, right-click the Cisco Unity Connection icon and click Restart > Voice Processing Server Role.

Step 26 When prompted to confirm stopping the Voice Processing server role, click Yes.

Step 27 In Cisco Unity Connection Administration, in the Related Links drop-down list, click Check Telephony Configuration and click Go to confirm the phone system integration settings.

If the test is not successful, the Task Execution Results displays one or more messages with troubleshooting steps. After correcting the problems, test the connection again.

Step 28 In the Task Execution Results window, click Close.

Step 29 Log off Cisco Unity Connection Administration.

Testing the Integration

To test whether Cisco Unity Connection and the phone system are integrated correctly, do the following procedures in the order listed.

If any of the steps indicate a failure, refer to the following documentation as applicable:

•The installation guide for the phone system.

•The setup information earlier in this guide.

To Set Up the Test Configuration

Step 1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity Connection is connected to.

Step 2 Set Phone 1 to forward calls to the Cisco Unity Connection pilot number when calls are not answered.

Caution The phone system must forward calls to the Cisco Unity Connection pilot number in no fewer than four rings. Otherwise, the test may fail.

Step 3 To create a test user for testing, in Cisco Unity Connection Administration, click Users. Step 4 On the Search Users page, on the User menu, click New User.

Step 5 On the New User page, enter the following settings.

 

 

Table 6

Settings for the New User Page

 

 

 

 

 

 

 

Field

 

Setting

 

 

 

 

 

 

 

User Type

 

User with Voice Mailbox

 

 

 

 

 

 

 

User Template

 

<the applicable user template>

 

 

 

 

 

 

 

Alias

 

testuser

 

 

 

 

 

 

 

First Name

 

Test

 

 

 

 

 

 

 

Last Name

 

User

 

 

 

 

 

 

 

 

 

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

 

 

 

 

 

 

 

 

 

 

 

 

 

OL-8187-01

 

 

 

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Contents Task List to Create the Integration Integration TasksIntegration Description RequirementsTask List to Make Changes to an Integration Task List to Delete an Existing IntegrationCall Information Integration FeaturesNumber of Voice Messaging Ports to Install Integrations with Multiple Phone SystemsField Considerations Programming the QSIG/DPNSS Phone System Number of Voice Messaging Ports That Will Answer CallsNumber of Voice Messaging Ports That Will Dial Out Setting Up the Cisco EGW Field SettingTo Create an Integration Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk To Set Up the Test Configuration Testing the IntegrationUncheck the Set for Self-enrollment at Next Login check box On the Edit menu, click Message Waiting IndicatorsTest User To Test Listening to Messages To Test an External Call with Release TransferTo Test Supervised Transfer To Set Up Supervised Transfer on Cisco Unity ConnectionTo Delete the Test User Click Delete SelectedChanging the Settings for an Existing Integration To Change the Settings for an IntegrationPhone System Port Group To Delete an Existing Phone System Integration Deleting an Existing Phone System IntegrationAlternate Extensions Reasons to Use Alternate ExtensionsHow Alternate Extensions Work To Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsAlternate MWIs Setting Up Alternate MWIsTo Modify Alternate Extensions To Delete Alternate ExtensionsTo Modify Alternate MWIs To Delete Alternate MWIs ConventionsConvention Description Ctrl-Alt-DeleteCisco.com Obtaining DocumentationPanel Phone and Modem Options AdvancedDocumentation Feedback Product Documentation DVDOrdering Documentation Cisco Product Security Overview Reporting Security Problems in Cisco ProductsSubmitting a Service Request Obtaining Technical AssistanceCisco Technical Support & Documentation Website Obtaining Additional Publications and Information Definitions of Service Request SeverityPage OL-8187-01
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