Cisco Systems EGW 2200 manual Obtaining Technical Assistance, Submitting a Service Request

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Appendix: Documentation and Technical Assistance

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

QSIG/DPNSS Phone System with Cisco EGW 2200 Integration Guide for Cisco Unity Connection 1.1

 

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Contents Task List to Create the Integration Integration TasksTask List to Delete an Existing Integration RequirementsIntegration Description Task List to Make Changes to an IntegrationCall Information Integration FeaturesField Considerations Number of Voice Messaging Ports to InstallIntegrations with Multiple Phone Systems Number of Voice Messaging Ports That Will Dial Out Programming the QSIG/DPNSS Phone SystemNumber of Voice Messaging Ports That Will Answer Calls To Create an Integration Setting Up the Cisco EGWField Setting Settings for the Cisco EGW 2220 or SIP Proxy Server Settings for the Phone System Trunk To Set Up the Test Configuration Testing the IntegrationTest User Uncheck the Set for Self-enrollment at Next Login check boxOn the Edit menu, click Message Waiting Indicators To Test Listening to Messages To Test an External Call with Release TransferClick Delete Selected To Set Up Supervised Transfer on Cisco Unity ConnectionTo Test Supervised Transfer To Delete the Test UserPhone System Port Group Changing the Settings for an Existing IntegrationTo Change the Settings for an Integration To Delete an Existing Phone System Integration Deleting an Existing Phone System IntegrationHow Alternate Extensions Work Alternate ExtensionsReasons to Use Alternate Extensions To Add Administrator-Defined Alternate Extensions Setting Up Alternate ExtensionsTo Delete Alternate Extensions Setting Up Alternate MWIsAlternate MWIs To Modify Alternate ExtensionsTo Modify Alternate MWIs Ctrl-Alt-Delete ConventionsTo Delete Alternate MWIs Convention DescriptionAdvanced Obtaining DocumentationCisco.com Panel Phone and Modem OptionsOrdering Documentation Documentation FeedbackProduct Documentation DVD Cisco Product Security Overview Reporting Security Problems in Cisco ProductsCisco Technical Support & Documentation Website Submitting a Service RequestObtaining Technical Assistance Obtaining Additional Publications and Information Definitions of Service Request SeverityPage OL-8187-01
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