Cisco Systems 7941G/7941G-GE Troubleshooting Your Phone, General Troubleshooting, Join fails

Page 73

Troubleshooting Your Phone

Troubleshooting Your Phone

This section provides information to help you troubleshoot problems with your phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator.

Symptom

Explanation

 

You cannot hear a dial

One or more of the following factors might apply:

 

tone or complete a call

• You must log into the Extension Mobility service.

 

 

 

 

• You must enter a client matter code or forced authorization code after

 

dialing a number.

 

 

• Your phone has time-of-day restrictions that prevent you from using

 

some features during certain hours of the day.

 

 

 

 

The Settings button is

Your system administrator might have disabled

on your phone.

unresponsive

 

 

 

 

 

The softkey that you

One or more of the following factors might apply:

 

want to use does not

• You must press more to reveal additional softkeys.

 

appear

 

 

 

•You must change the line state (for example, go off-hook or have a connected call).

•Your phone is not configured to support the feature associated with that softkey.

Join fails

Join requires multiple selected calls. Be sure that you have selected at least

 

one call in addition to the active call, which is selected automatically. Join

 

also requires the selected calls to be on the same line. If necessary, transfer

 

calls to one line before joining them.

 

 

 

 

Barge fails and results

You cannot barge an encrypted call if the phone you are using is not

 

in a fast busy tone

configured for encryption. When your barge attempt fails for this reason,

 

 

your phone plays a fast busy tone.

 

 

 

You are disconnected

You will be disconnected from a call that you have joined using Barge if the

from a call that you

call is put on hold, transferred, or turned into a conference call.

 

joined using Barge

 

 

 

 

 

Cisco CallBack fails

The other party might have call forwarding enabled.

 

 

 

Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified CallManager 5.0 (SCCP)

65

Page 72 Page 74
Image 73
Page 72 Page 74
Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Configuring Features and Services on the Web Accessing Voice MessagesOL-8163-01 Getting Started Using this GuideIf you want to Then Finding Additional Information Safety and Performance InformationWaarschuwing Belangrijke Veiligheidsinstructies Warnung Wichtige Sicherheitshinweise Varoitus Tärkeitä TurvallisuusohjeitaAviso Instruções Importantes DE Segurança Avvertenza Importanti Istruzioni Sulla SicurezzaSpara Dessa Anvisningar Varning! Viktiga SäkerhetsanvisningarGuarde Estas Instruções GEM Disse Anvisninger OL-8163-01 Getting Started Using an External Power Supply When connecting cablesPower Outage Using External Devices Accessibility FeaturesConnecting Your Phone Adjusting the Handset Rest Adjusting the FootstandRegistering with Taps Audio Quality Subjective to the User Headset InformationUnderstanding Buttons and Hardware An Overview of Your PhoneCisco Unified IP Phone 7961G and 7961G-GE Description Description For more information, see Cleaning the Phone Screen Understanding Phone Screen FeaturesUnderstanding the Help System on Your Phone Understanding Feature Buttons and MenusUnderstanding Line and Call Icons Understanding Lines vs. CallsIcon Understanding Feature Availability Placing a Call-Basic Options Basic Call HandlingTips For more information Placing a Call-Additional OptionsIf you want to Then See CorporatePersonal Answering a CallDirectory to log Choose Personal Address BookEnding a Call Using Hold and ResumeAnswer EndCallSwitching Between Multiple Calls Using MuteViewing Multiple Calls Transferring Calls Forwarding All Calls to Another Number Understanding Types of Conference Calls Making Conference CallsStandard Conference Calls Meet-Me Conference Calls Starting and Joining a Standard ConferenceIf you want to Press ConfListIf you want to Then Starting or Joining a Meet-Me Conference Call Speed Dialing Advanced Call HandlingPicking Up a Redirected Call on Your Phone Understanding Shared Lines Using a Shared LineRemote-in-Use Icon Sharing Call Information and BargingBarge Adding Yourself to a Shared-Line CallCBarge Press Private Storing and Retrieving Parked CallsTracing Suspicious Calls Making and Receiving Secure CallsIf you Then Prioritizing Critical CallsUsing BLF to Determine a Line State Using Cisco Extension MobilityObtaining a Headset Using a Handset, Headset, and SpeakerphoneUsing AutoAnswer Customizing Rings and Message Indicators Using Phone SettingsUser Preferences Rings User Preferences Contrast Customizing the Phone ScreenUser Preferences Background Images Using Call Logs Using Call Logs and DirectoriesMissed Calls, Placed Calls, or Received Calls Tip Directory Dialing Using Corporate Directory on Your PhoneCorporate Directory exact name can vary Submit Using Personal Directory on Your PhonePersonal Directory Personal Fast Dials Press Fast DialTips Accessing Voice Messages Customizing Your Phone on the Web Accessing Your User Options Web PagesIf you want to Then do this Options DeviceUsing Personal Directory on the Web Configuring Features and Services on the WebIf you want to Then do this after you log Choose User Options Personal Address BookClick Add New Choose User Options Fast DialsClick Speed Dials Setting Up Speed Dials on the WebClick Phone Services Setting Up Phone Services on the WebClick Service URL Choose User Options User Settings Controlling User Settings on the WebClick Line Settings Controlling Line Settings on the WebChange the ring pattern Select a device Per line Using Cisco WebDialer Network Configuration Host Name If you Then For more information Understanding Additional Configuration OptionsUnified Video Advantage Quick General Troubleshooting Troubleshooting Your PhoneSymptom Explanation Join failsUsing the Quality Reporting Tool Viewing Phone Administration DataIf you are asked to Then Duration of Hardware Warranty Cisco One-Year Limited Hardware Warranty TermsTo Receive a Return Materials Authorization RMA Number Replacement, Repair, or Refund Policy for HardwareIndex OL-8163-01 Page OL-8163-01 See also QRT OL-8163-01 Page USA
Related manuals
Manual 92 pages 13.94 Kb

7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.
Top Page Image Contents