Cisco Systems 7961G/7961G-GE Viewing Phone Administration Data, Using the Quality Reporting Tool

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Viewing Phone Administration Data

Your system administrator might ask you to access administration data on your phone for troubleshooting purposes.

If you are asked to...

Then...

 

 

 

 

Access network

Choose

> Network Configuration and select the network

configuration data

configuration item that you want to view.

 

 

 

Access status data

Choose

> Status and select the status item that you want to view.

 

 

 

Access phone model

Choose

> Model Information.

information

 

 

 

 

 

Access phone call and

Choose

> Status > Call Statistics.

voice quality

 

 

information

 

 

 

 

 

Using the Quality Reporting Tool

Your system administrator may temporarily configure your phone with the Quality Reporting Tool (QRT) to troubleshoot performance problems. You can press QRT to submit information to your system administrator. Depending on configuration, use the QRT to:

•Immediately report an audio problem on a current call.

•Select a general problem from a list of categories and choose reason codes.

66

OL-8163-01

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Contents Including License and Warranty Page Common Phone Tasks Button Icons Contents Using a Handset, Headset, and Speakerphone Accessing Voice Messages Configuring Features and Services on the WebOL-8163-01 If you want to Then Using this GuideGetting Started Waarschuwing Belangrijke Veiligheidsinstructies Safety and Performance InformationFinding Additional Information Varoitus Tärkeitä Turvallisuusohjeita Warnung Wichtige SicherheitshinweiseAvvertenza Importanti Istruzioni Sulla Sicurezza Aviso Instruções Importantes DE SegurançaVarning! Viktiga Säkerhetsanvisningar Spara Dessa AnvisningarGuarde Estas Instruções GEM Disse Anvisninger OL-8163-01 Getting Started Power Outage When connecting cablesUsing an External Power Supply Accessibility Features Using External DevicesConnecting Your Phone Registering with Taps Adjusting the FootstandAdjusting the Handset Rest Headset Information Audio Quality Subjective to the UserAn Overview of Your Phone Understanding Buttons and HardwareCisco Unified IP Phone 7961G and 7961G-GE Description Description For more information, see Understanding Phone Screen Features Cleaning the Phone ScreenUnderstanding Feature Buttons and Menus Understanding the Help System on Your PhoneIcon Understanding Lines vs. CallsUnderstanding Line and Call Icons Understanding Feature Availability Tips Basic Call HandlingPlacing a Call-Basic Options If you want to Then See Placing a Call-Additional OptionsFor more information CorporateDirectory to log Answering a CallPersonal Choose Personal Address BookAnswer Using Hold and ResumeEnding a Call EndCallViewing Multiple Calls Using MuteSwitching Between Multiple Calls Transferring Calls Forwarding All Calls to Another Number Standard Conference Calls Making Conference CallsUnderstanding Types of Conference Calls If you want to Starting and Joining a Standard ConferenceMeet-Me Conference Calls Press ConfListIf you want to Then Starting or Joining a Meet-Me Conference Call Advanced Call Handling Speed DialingPicking Up a Redirected Call on Your Phone Remote-in-Use Icon Using a Shared LineUnderstanding Shared Lines Sharing Call Information and BargingCBarge Adding Yourself to a Shared-Line CallBarge Storing and Retrieving Parked Calls Press PrivateMaking and Receiving Secure Calls Tracing Suspicious CallsPrioritizing Critical Calls If you ThenUsing Cisco Extension Mobility Using BLF to Determine a Line StateUsing a Handset, Headset, and Speakerphone Obtaining a HeadsetUsing AutoAnswer User Preferences Rings Using Phone SettingsCustomizing Rings and Message Indicators User Preferences Background Images Customizing the Phone ScreenUser Preferences Contrast Missed Calls, Placed Calls, or Received Calls Using Call Logs and DirectoriesUsing Call Logs Tip Corporate Directory exact name can vary Using Corporate Directory on Your PhoneDirectory Dialing Using Personal Directory on Your Phone SubmitPress Fast Dial Personal Directory Personal Fast DialsTips Accessing Voice Messages If you want to Then do this Accessing Your User Options Web PagesCustomizing Your Phone on the Web Options DeviceIf you want to Then do this after you log Configuring Features and Services on the WebUsing Personal Directory on the Web Choose User Options Personal Address BookChoose User Options Fast Dials Click Add NewSetting Up Speed Dials on the Web Click Speed DialsClick Service URL Setting Up Phone Services on the WebClick Phone Services Controlling User Settings on the Web Choose User Options User SettingsControlling Line Settings on the Web Click Line SettingsChange the ring pattern Select a device Per line Using Cisco WebDialer Network Configuration Host Name Understanding Additional Configuration Options If you Then For more informationUnified Video Advantage Quick Symptom Explanation Troubleshooting Your PhoneGeneral Troubleshooting Join failsIf you are asked to Then Viewing Phone Administration DataUsing the Quality Reporting Tool Cisco One-Year Limited Hardware Warranty Terms Duration of Hardware WarrantyReplacement, Repair, or Refund Policy for Hardware To Receive a Return Materials Authorization RMA NumberIndex OL-8163-01 Page OL-8163-01 See also QRT OL-8163-01 Page USA
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7961G/7961G-GE, 7941G/7941G-GE specifications

Cisco Systems has been a leader in networking technology, and its IP phones, particularly the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models, showcase their commitment to high-quality communication solutions. These phones are designed to meet the needs of both small and large enterprises, offering various features and technologies that enhance productivity and collaboration.

The Cisco 7941G is a sleek, user-friendly IP phone that supports voice over IP (VoIP) communication. It features a high-resolution monochrome display that provides clear visual information, including caller ID and call details. The 7941G is equipped with two programmable line keys, enabling users to manage multiple calls seamlessly. It also supports a hands-free speakerphone and a built-in headset port, allowing for flexible audio options.

Upgrading to the Cisco 7941G-GE model provides additional benefits. This version includes a Gigabit Ethernet port, ensuring that users experience faster network connections and bandwidth efficiency. The enhanced networking capabilities make the 7941G-GE particularly suitable for environments with high data demands.

The Cisco 7961G and 7961G-GE models take functionality to the next level. The 7961G features a large, backlit display that makes it easy to read call information and navigate menus, even in low-light environments. It comes with five programmable line keys, providing more options for call handling and management. The phone also supports XML applications, enabling companies to customize features and services directly through the phone interface.

For users looking for upgraded connectivity, the 7961G-GE integrates a Gigabit Ethernet port, making it ideal for use in modern network infrastructures that require high-speed connections. The audio capabilities of the 7961G and 7961G-GE also stand out, with wideband audio support, allowing for clearer and more natural voice transmission.

Both models support Power over Ethernet (PoE), reducing cable clutter and streamlining installation. Security is a priority for Cisco, and these phones incorporate features such as encrypted voice and signaling, ensuring secure communications.

In summary, the Cisco 7941G, 7941G-GE, 7961G, and 7961G-GE models are robust IP phones designed to enhance business communications. Their combination of user-friendly interfaces, advanced networking capabilities, and security features make them ideal choices for organizations looking to improve their communication infrastructure.
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