AT&T EP5995 user manual There is no dial tone

Page 75

Appendix

Troubleshooting

•Make sure the power adapter and telephone line cords are plugged in correctly and securely.

•Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to one minute for the cordless handset and tele- phone base to reset.

•The telephone might be malfunctioning. Please refer to the warranty section of this user’s manual for further instruction.

There is no dial tone.

•First, try all the above suggestions.

•Move the cordless handset closer to the telephone base. It might be out of range.

•The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

•Disconnect the telephone base from the telephone jack and connect a different telephone. If there is no dial tone on the telephone either, the problem is in your wiring or local service. Contact your local tele- phone company.

The tele- phone does not ring when there is an incoming call.

•Make sure the ringer is on. (See page 12 for handset and page 19 for telephone base).

•Make sure the telephone line cord and power adapter are plugged in properly (see page 7).

•The cordless handset may be too far from the telephone base. Move it closer to the telephone base.

•There may be too many extension phones on the telephone line to allow all of them to ring simultaneously. Try unplugging some of them.

•If the other telephones in your home are having the same problem, the problem is in the wiring or local service. Contact the local tele- phone company (charges may apply).

•Other electronic products can cause interference to your cordless telephone. Try installing your telephone as far away as possible from the following electronic devices: wireless routers, radios, radio tow- ers, pager towers, cellular telephones, digital telephones, intercoms, room monitors, televisions, VCRs, personal computers, kitchen appli- ances, and other cordless telephones.

•Test a working telephone at the telephone jack. If another telephone has the same problem, the problem is in the telephone jack. Contact your local telephone company (charges may apply).

•The telephone line cord might be malfunctioning. Try installing a new telephone line cord.

•Re-install the battery pack and place the cordless handset in the tele- phone base.

•Wait for the cordless handset to synchronize with the telephone base. To be safe, allow up to one minute for this to take place.

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Contents GHz Cordless Telephone/Speakerphone Answering System EP5995 Need HELP? Information about Caller ID with Call Waiting Stop Add new handsets to make your telephone more versatile see Table of Contents Handset Quick reference guideMain menu Telephone base Parts checklist Telephone operating range If you move out of range with- out pressing /OFF/CANCEL,Before you begin About caller identification CIDTelephone base installation Battery installation & charging Wall mounting Belt clip & optional headset Install belt clip as shown below if desiredHandset screen images Record ringer Ringer volumeHandset sounds Ringer melodyKeypad tone Messages Handset messagesHandset settings Set timeEdit handset name Language Show handset nameClear voicemail ContrastDefault settings Setting date and time Base settingsBase Settings Ringer Melody Base Settings Keypad Tone Language Press SELECT/MENU to confirm, or press CAN- CEL to abort Mute Basic handset operationMaking, answering and ending calls Hands-free speakerphone callsHold New voicemail light Basic base operationLast number redial Use lightIntercom HOLD/PAUSE Ringer silencing Volume controlOptions while on calls Call WaitingIntercom calls Intercom callsHandling incoming calls Memory capacity Timeouts and error tonesEntering a name New directory entriesCustomizing entries Entering a numberCalling a displayed number Directory searchBrowsing through the directory Searching alphabeticallyEditing a listing Editing or deleting an entryDeleting all entries Deleting an entryBase directory Base Directory Enter number, then press MENU/SELECT to confirm Use DIR or Vcid to search for the desired entry Editing a number Editing a nameEntry saved to Directory Clear redial How Caller ID worksClear call log Review redialReviewing your call log Reviewing your call logMissed Calls Saving or deleting an entry Returning a callDialing a call log entry Playback optionsDialing options Dialing an entry Reviewing your redial logAbout the redial log Reviewing your redial logDeleting an entry Reviewing voice messages Reviewing redial log Call logBase Call Log & Redial Options Dialing a call log entry Dialing a number from the redial log About the redial memoryRedial Options Handset access Message capacityActivating the answering system Setting answering system Setting number of ringsSetting message alert tone Setting remote access code Setting call screening Deleting your announcement Outgoing announcementsRecording your announcement Playing your announcementDeleting all messages Message playbackAnnouncements Options during playbackRecording and playing memos Recording a memoPlaying back a memo Message window displays Message window displaysRemote access Display screen status icons Handset status iconsBase status icons Alert tones and indicator lights Indicator lightsAlert tones Adding new handsets Replacing a handset De-registering a handsetDe-registering all handsets Re-registering a handset Charging spare battery pack My telephone does not work at all TroubleshootingThere is no dial tone Cannot dial out Hear noise Answer Common cure for electronic equipment Important safety information Especially about cordless telephones Especially about telephones answering systems Precautions for users of implanted cardiac pacemakersFCC Part 68 and Acta FCC Part 68 and Acta FCC Part Limited warranty Limited warranty Please retain your receipt as your proof of purchase Index Names Technical specifications Action Remote command Remote access wallet card
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