AT&T EP5995 user manual Troubleshooting, My telephone does not work at all

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Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit our website at www.telephones.att.com, or call 1 (800) 222–3111; in Canada, call 1 (866) 288-4268.

My telephone does not work at all.

•Make sure the battery pack is installed and charged correctly (see page 8). For optimum daily performance, return the cordless handset to the telephone base after use.

•Make sure the power adapter is securely plugged into an outlet not controlled by a wall switch.

•Make sure the telephone line cord is plugged firmly into the telephone base and the modular wall jack.

•Reset the telephone base. Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in. Allow up to one min- ute for the cordless handset and base to reset.

•Remove and re-insert the battery pack. If that still does not work, it may be necessary to purchase a new battery pack.

Low Battery is displayed on screen.

•Place the handset in the base or charger for recharging.

•Remove and re-install the battery pack and use it normally until fully discharged, then recharge the handset on the base or charger for 16 hours.

•If the above measures do not correct the problem, the battery pack may need to be replaced.

The battery does not charge in the handset or the handset battery does not accept charge.

•Make sure the handset is placed in the charger correctly. The CHARGE light on the charger should be on.

•Remove the battery from the handset and install it in the spare bat- tery compartment on the side of the telephone base and let it charge for 16 hours. Then re-install the charged battery pack into the hand- set.

•If the cordless handset is in the charger or in the telephone base but the CHARGE light is not on, refer to The charge light is off in the section below.

•It may be necessary to purchase a new battery. Please refer to the battery section of this user’s manual.

•The telephone might be malfunctioning. Please refer to the warranty section of this user’s manual for further instruction.

The CHARGE	• Clean the charging contacts on the cordless handset(s) and tele-
light is off.	phone base each month using a pencil eraser or a dry non-abrasive
	fabric.

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Contents GHz Cordless Telephone/Speakerphone Answering System EP5995 Need HELP? Information about Caller ID with Call Waiting Stop Add new handsets to make your telephone more versatile see Table of Contents Quick reference guide HandsetMain menu Telephone base Parts checklist About caller identification CID If you move out of range with- out pressing /OFF/CANCEL,Before you begin Telephone operating rangeTelephone base installation Battery installation & charging Wall mounting Install belt clip as shown below if desired Belt clip & optional headsetHandset screen images Ringer melody Ringer volumeHandset sounds Record ringerKeypad tone Handset messages MessagesEdit handset name Handset settingsSet time Show handset name LanguageContrast Clear voicemailDefault settings Base settings Setting date and timeBase Settings Ringer Melody Base Settings Keypad Tone Language Press SELECT/MENU to confirm, or press CAN- CEL to abort Hands-free speakerphone calls Basic handset operationMaking, answering and ending calls MuteHold Use light Basic base operationLast number redial New voicemail lightIntercom HOLD/PAUSE Call Waiting Volume controlOptions while on calls Ringer silencingHandling incoming calls Intercom callsIntercom calls Timeouts and error tones Memory capacityNew directory entries Entering a nameEntering a number Customizing entriesSearching alphabetically Directory searchBrowsing through the directory Calling a displayed numberEditing or deleting an entry Editing a listingDeleting an entry Deleting all entriesBase directory Base Directory Enter number, then press MENU/SELECT to confirm Use DIR or Vcid to search for the desired entry Editing a name Editing a numberEntry saved to Directory Review redial How Caller ID worksClear call log Clear redialMissed Calls Reviewing your call logReviewing your call log Returning a call Saving or deleting an entryDialing options Dialing a call log entryPlayback options Reviewing your redial log Reviewing your redial logAbout the redial log Dialing an entryDeleting an entry Reviewing voice messages Call log Reviewing redial logBase Call Log & Redial Options Dialing a call log entry About the redial memory Dialing a number from the redial logRedial Options Activating the answering system Handset accessMessage capacity Setting message alert tone Setting answering systemSetting number of rings Setting remote access code Setting call screening Playing your announcement Outgoing announcementsRecording your announcement Deleting your announcementOptions during playback Message playbackAnnouncements Deleting all messagesPlaying back a memo Recording and playing memosRecording a memo Message window displays Message window displaysRemote access Base status icons Display screen status iconsHandset status icons Alert tones Alert tones and indicator lightsIndicator lights Adding new handsets De-registering all handsets Replacing a handsetDe-registering a handset Re-registering a handset Charging spare battery pack Troubleshooting My telephone does not work at allThere is no dial tone Cannot dial out Hear noise Answer Common cure for electronic equipment Important safety information Especially about cordless telephones Precautions for users of implanted cardiac pacemakers Especially about telephones answering systemsFCC Part 68 and Acta FCC Part 68 and Acta FCC Part Limited warranty Limited warranty Please retain your receipt as your proof of purchase Index Names Technical specifications Remote access wallet card Action Remote command