Nortel Networks P0908542 Issue 01 manual Making a call using the Address Book

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Making a call using the Address Book 29

Making a call

Using Enterprise Edge Personal Call Manager, you can make a call using the Calls menu, the Enterprise Edge Personal Call Manager task tray menu, the toolbar, or the Address Book. When you make a call, the Ringing icon appears in the Calls box, the Enterprise Edge Personal Call Manager task tray menu and the Calls menu. When the call is answered, the icon changes to the Active Call icon. Both the Ringing and the Active icons have a label that is used to identify the call.

If you make a call using the Address Book, the name in the Address Book is used as the label for the call.

If you manually dial the telephone number, Enterprise Edge Personal Call Manager compares the number dialed to the numbers stored in the Address Book. If a match is found, the name from the Address Book is used as the label. If no match is found, the number dialed is used as the label.

Making a call using the Address Book

Before you can call a number from the Address Book, you must add the number to the Address Book. For more information about adding numbers to the Address Book, refer to Adding a new contact to the Address Book on page 56.

To make a call using the right mouse button:

1.Look in the Address Book to find the icon of the person you want to call.

2.Right-click the icon. point to Dial and click the telephone number you want to dial for the person (e.g. the contact’s Business number).

You can use the drag and drop feature to make a call. To make a call using the drag and drop method:

1.Look in the Address Book to find the icon of the person you want to call.

2.Use the right mouse button to drag the icon into the Calls box.

3.Click the telephone number you want to dial for the person (e.g. the contact’s Business number).

To call the prime telephone number using the Address Book:

1.Look in the Address Book to find the icon of the person you want to call.

2.Make the call by double-clicking on the icon or dragging the icon to the Calls box.

Note: When you add a contact, you define one of the telephone numbers as the prime number.

P0908542 Issue 01

Enterprise Edge Personal Call Manager User Guide

Image 29

Contents Enterprise Edge Personal Call Manager User Guide Page Contents Answering a call Making a callPutting a call on hold Multiple callsConferencing a call Calling featuresEnding a call Calls Log WindowImporting Contacts Exporting the Contacts Quick Dials Address BookEnterprise Edge Personal Call Manager Preferences Enterprise Edge Personal Call Manager User Guide About this guide Enterprise Edge Personal Call ManagerStarting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager iconsEnterprise Edge Personal Call Manager task tray menu Components of the main window Enterprise Edge Personal Call Manager main windowOpening the main window Toolbar Menu barToolbar buttons provide access to commonly used features Current Calls Address BookComponents of the main window Current Calls icons Status bar Closing the main windowDefining the line used Setting up Enterprise Edge Personal Call ManagerChanging the dialing properties Am dialing from Area Code Am in this countryClick the I am in this country list box Click the prefix you want to delete Click the Remove button Clear the Use calling card for long distance check box Use a calling card for long distanceSelect the Use calling card for long distance check box Adding a custom calling card Click the International Usage button Click the Long Distance Usage buttonSelect the Disable call waiting by dialing check box Disable call waiting by dialingTo access outside lines Dial usingDefining long distance numbers in your area code Making a call Making a call using the Address BookMaking a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a numberClick the icon of the person you want to call Calling from the Quick Dial listAnswering a call Knowing when someone is callingKnowing who is calling Displaying who is calling from the task trayAnswering a call from the task tray or Calls menu Answering a call using the You Have a New Call dialog boxAnswering a call from the main window Accessing the Notes tab Putting a call on hold using the task tray or Calls menu Putting a call on hold using the main windowAnswering a held call using the main window Answering a held call using the task tray or Calls menuSwitching between calls using the task tray and Call menus Switching between calls using the main windowMultiple calls Transferring a callTransferring a call without an announcement Transferring a call using the main windowTransferring a call using the right mouse button Transferring a call without an announcement Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Creating a conference using the Calls box Creating a conference using the Conference boxCreating a conference using the task tray or Calls menu Conferencing a callRestoring a held conference using the main window Putting the conference calls on hold using the main windowPutting conferences call on hold Taking a conference off holdSplitting a conference using the task tray or Calls menu Splitting a conference using the main windowEnding a conference using the main window Ending a conference using the release buttonEnding a conference using the keyboard Ending a conference using the task tray or Calls menuEnding a call Calling featuresTurning DND on or off Do Not Disturb DNDCall Forward Viewing the Calls Log Calls Log WindowViewing the Outgoing Calls Viewing the Incoming CallsUpdating the Calls Log Sorting the Calls LogPrinting call information from the Calls Log Making a call from the Calls LogDeleting calls from the Calls Log Closing the Calls Log WindowTree View of the Address Book Address BookList View portion of the Address Book Adding a new contact to the Address Book ContactsAddress Properties dialog box Contacts Business Contacts Mail Address Click beside the Voice Announce File Path field Contacts Adding a caller to the Address Book Finding a contact in the Address Book Contacts Quick Search Contacts Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy methodMoving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book FoldersCopying a folder Moving a folder Deleting a folder Renaming a folderImporting Contacts Exporting the Contacts Folders Adding Quick Dials Quick DialsSynchronization with the telephone Accessing context-sensitive Help Accessing HelpOpening the Help contents screen Accessing the Tip of the DayTurning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager PreferencesChanging the Startup Option Changing the Dialing Rule SettingChanging the Caller’s Record Display Setting Changing the Caller’s Record Display Setting Click Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call ManagerRemoving Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0908542 Issue Who is calling 34 Task tray menu Enterprise Edge Personal Call Manager User Guide