Nortel Networks P0908542 Issue 01 manual Enterprise Edge Personal Call Manager, About this guide

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Enterprise Edge Personal Call Manager

Enterprise Edge Personal Call Manager is a TAPI-based (Telephony Application Programming Interface) application that provides an easy to use computer interface for your telephone.

With Enterprise Edge Personal Call Manager you can:

make calls

redial telephone numbers

return calls

answer calls

put calls on and off hold

manage multiple calls

transfer calls

conference calls

activate and de-activate Do Not Disturb

call forward your telephone

Enterprise Edge Personal Call Manager also has an Address Book that allows you to store the names, addresses, and telephone numbers of your contacts on your computer where they are easy to find and use.

Using a handsfree telephone with Enterprise Edge Personal Call Manager

Enterprise Edge Personal Call Manager is a tool designed to accompany your telephone. It provides tools to make processing calls easier, but you must still use your telephone to speak with the caller. For this reason, we recommend that you use a telephone equipped with handsfree. When using a handsfree telephone, you can perform all of the Enterprise Edge Personal Call Manager functions without picking up the telephone handset.

About this guide

Enterprise Edge Personal Call Manager provides several ways to perform each task. Although this document describes all of the possible methods, you only need to use one of the methods to perform the task.

P0908542 Issue 01

Enterprise Edge Personal Call Manager User Guide

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Contents Enterprise Edge Personal Call Manager User Guide Page Contents Answering a call Making a callPutting a call on hold Multiple callsConferencing a call Calling featuresEnding a call Calls Log WindowImporting Contacts Exporting the Contacts Quick Dials Address BookEnterprise Edge Personal Call Manager Preferences Enterprise Edge Personal Call Manager User Guide About this guide Enterprise Edge Personal Call ManagerStarting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager iconsEnterprise Edge Personal Call Manager task tray menu Enterprise Edge Personal Call Manager main window Opening the main windowComponents of the main window Toolbar Menu barToolbar buttons provide access to commonly used features Current Calls Address BookComponents of the main window Current Calls icons Status bar Closing the main windowDefining the line used Setting up Enterprise Edge Personal Call ManagerChanging the dialing properties Am dialing from Am in this country Click the I am in this country list boxArea Code Click the prefix you want to delete Click the Remove button Use a calling card for long distance Select the Use calling card for long distance check boxClear the Use calling card for long distance check box Adding a custom calling card Click the International Usage button Click the Long Distance Usage buttonSelect the Disable call waiting by dialing check box Disable call waiting by dialingTo access outside lines Dial usingDefining long distance numbers in your area code Making a call Making a call using the Address BookMaking a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a numberClick the icon of the person you want to call Calling from the Quick Dial listAnswering a call Knowing when someone is callingKnowing who is calling Displaying who is calling from the task trayAnswering a call using the You Have a New Call dialog box Answering a call from the main windowAnswering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold using the task tray or Calls menu Putting a call on hold using the main windowAnswering a held call using the main window Answering a held call using the task tray or Calls menuSwitching between calls using the task tray and Call menus Switching between calls using the main windowMultiple calls Transferring a callTransferring a call using the main window Transferring a call using the right mouse buttonTransferring a call without an announcement Transferring a call without an announcement Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Creating a conference using the Calls box Creating a conference using the Conference boxCreating a conference using the task tray or Calls menu Conferencing a callRestoring a held conference using the main window Putting the conference calls on hold using the main windowPutting conferences call on hold Taking a conference off holdSplitting a conference using the task tray or Calls menu Splitting a conference using the main windowEnding a conference using the main window Ending a conference using the release buttonEnding a conference using the keyboard Ending a conference using the task tray or Calls menuEnding a call Calling featuresTurning DND on or off Do Not Disturb DNDCall Forward Viewing the Calls Log Calls Log WindowViewing the Outgoing Calls Viewing the Incoming CallsUpdating the Calls Log Sorting the Calls LogPrinting call information from the Calls Log Making a call from the Calls LogDeleting calls from the Calls Log Closing the Calls Log WindowTree View of the Address Book Address BookList View portion of the Address Book Adding a new contact to the Address Book ContactsAddress Properties dialog box Contacts Business Contacts Mail Address Click beside the Voice Announce File Path field Contacts Adding a caller to the Address Book Finding a contact in the Address Book Contacts Quick Search Contacts Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy methodMoving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book FoldersCopying a folder Moving a folder Deleting a folder Renaming a folderImporting Contacts Exporting the Contacts Folders Quick Dials Synchronization with the telephoneAdding Quick Dials Accessing context-sensitive Help Accessing HelpOpening the Help contents screen Accessing the Tip of the DayTurning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager PreferencesChanging the Startup Option Changing the Dialing Rule SettingChanging the Caller’s Record Display Setting Changing the Caller’s Record Display Setting Quitting Enterprise Edge Personal Call Manager Removing Enterprise Edge Personal Call ManagerClick Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0908542 Issue Who is calling 34 Task tray menu Enterprise Edge Personal Call Manager User Guide