Nortel Networks P0908542 Issue 01 manual Putting a call on hold

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Putting a call on hold using the main window 37

Putting a call on hold

When a call is put on hold, the icon for the call changes from the Active Call icon to the Held Call icon. For information about the various icons, refer to Enterprise Edge Personal Call Manager task tray menu on page 12 and Current Calls icons on page 17.

Putting a call on hold using the main window

To put a call on hold:

1.Make or answer the call.

2.Right-click the icon of the call in the Calls box and then click Hold.

Putting a call on hold using the task tray or Calls menu

To put a call on hold:

1.Make or answer the call.

2.Click the Enterprise Edge Personal Call Manager task tray icon or the Calls menu, point to the call you want to put on hold and click Hold.

Answering a held call using the main window

To answer a held call:

1. Right-click the icon of the call in the Calls box and then click UnHold.

Answering a held call using the task tray or Calls menu

To answer a held call:

1.Click the Enterprise Edge Personal Call Manager icon or the Calls menu and then point to the caller you want to talk to.

2.Click UnHold.

P0908542 Issue 01

Enterprise Edge Personal Call Manager User Guide

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Contents Enterprise Edge Personal Call Manager User Guide Page Contents Answering a call Making a callPutting a call on hold Multiple callsConferencing a call Calling featuresEnding a call Calls Log WindowImporting Contacts Exporting the Contacts Quick Dials Address BookEnterprise Edge Personal Call Manager Preferences Enterprise Edge Personal Call Manager User Guide About this guide Enterprise Edge Personal Call ManagerStarting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager iconsEnterprise Edge Personal Call Manager task tray menu Opening the main window Enterprise Edge Personal Call Manager main windowComponents of the main window Toolbar Menu barToolbar buttons provide access to commonly used features Current Calls Address BookComponents of the main window Current Calls icons Status bar Closing the main windowDefining the line used Setting up Enterprise Edge Personal Call ManagerChanging the dialing properties Am dialing from Click the I am in this country list box Am in this countryArea Code Click the prefix you want to delete Click the Remove button Select the Use calling card for long distance check box Use a calling card for long distanceClear the Use calling card for long distance check box Adding a custom calling card Click the International Usage button Click the Long Distance Usage buttonSelect the Disable call waiting by dialing check box Disable call waiting by dialingTo access outside lines Dial usingDefining long distance numbers in your area code Making a call Making a call using the Address BookMaking a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a numberClick the icon of the person you want to call Calling from the Quick Dial listAnswering a call Knowing when someone is callingKnowing who is calling Displaying who is calling from the task trayAnswering a call from the main window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Putting a call on hold using the task tray or Calls menu Putting a call on hold using the main windowAnswering a held call using the main window Answering a held call using the task tray or Calls menuSwitching between calls using the task tray and Call menus Switching between calls using the main windowMultiple calls Transferring a callTransferring a call using the right mouse button Transferring a call using the main windowTransferring a call without an announcement Transferring a call without an announcement Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Creating a conference using the Calls box Creating a conference using the Conference boxCreating a conference using the task tray or Calls menu Conferencing a callRestoring a held conference using the main window Putting the conference calls on hold using the main windowPutting conferences call on hold Taking a conference off holdSplitting a conference using the task tray or Calls menu Splitting a conference using the main windowEnding a conference using the main window Ending a conference using the release buttonEnding a conference using the keyboard Ending a conference using the task tray or Calls menuEnding a call Calling featuresTurning DND on or off Do Not Disturb DNDCall Forward Viewing the Calls Log Calls Log WindowViewing the Outgoing Calls Viewing the Incoming CallsUpdating the Calls Log Sorting the Calls LogPrinting call information from the Calls Log Making a call from the Calls LogDeleting calls from the Calls Log Closing the Calls Log WindowTree View of the Address Book Address BookList View portion of the Address Book Adding a new contact to the Address Book ContactsAddress Properties dialog box Contacts Business Contacts Mail Address Click beside the Voice Announce File Path field Contacts Adding a caller to the Address Book Finding a contact in the Address Book Contacts Quick Search Contacts Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy methodMoving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book FoldersCopying a folder Moving a folder Deleting a folder Renaming a folderImporting Contacts Exporting the Contacts Folders Synchronization with the telephone Quick DialsAdding Quick Dials Accessing context-sensitive Help Accessing HelpOpening the Help contents screen Accessing the Tip of the DayTurning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager PreferencesChanging the Startup Option Changing the Dialing Rule SettingChanging the Caller’s Record Display Setting Changing the Caller’s Record Display Setting Removing Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call ManagerClick Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0908542 Issue Who is calling 34 Task tray menu Enterprise Edge Personal Call Manager User Guide