Nortel Networks P0908542 Issue 01 manual Transferring a call with an announcement

Page 43

Transferring a call with an announcement 43

Transferring a call with an announcement

When you transfer a call with an announcement, you are calling the person you are transferring the call to before you transfer the call. Calling the person first allows you to check if the person is available and give that person information about the call.

Transferring a call with an announcement using the main window

To transfer a call:

1.Make or answer the call.

2.Put the call on hold.

3.Call the person you are transferring the call to.

4.Give the person any pertinent information about the call.

5.Drag the icon of the call you are transferring to the Active Call icon.

Transferring a call with an announcement using the right mouse button

You can use the right mouse button and the icons on the main window to transfer a caller. To transfer a call:

1.Make or answer the call.

2.Put the call on hold.

3.Call the person you are transferring the call to.

4.Give the person any pertinent information about the call.

5.Right-click the icon in the Calls box and point to Transfer. A menu of the current calls appears.

6.Click the icon of the person you are transferring.

Transferring a call with an announcement using the task tray or Calls menu

To transfer a call:

1.Make or answer the call.

2.Put the call on hold.

3.Call the person you are transferring the call to.

4.Give the person any pertinent information about the call.

5.Click the Enterprise Edge Personal Call Manager task tray icon or the Calls menu and then point to the Transfer menu item.

A menu of the current calls appears.

6.Click the icon of the person you are transferring (the first call you made or answered).

P0908542 Issue 01

Enterprise Edge Personal Call Manager User Guide

Image 43

Contents Enterprise Edge Personal Call Manager User Guide Page Contents Multiple calls Making a callAnswering a call Putting a call on holdCalls Log Window Calling featuresConferencing a call Ending a callImporting Contacts Exporting the Contacts Quick Dials Address BookEnterprise Edge Personal Call Manager Preferences Enterprise Edge Personal Call Manager User Guide About this guide Enterprise Edge Personal Call ManagerStarting Enterprise Edge Personal Call Manager Installing Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager task tray icon Enterprise Edge Personal Call Manager iconsEnterprise Edge Personal Call Manager task tray menu Opening the main window Enterprise Edge Personal Call Manager main windowComponents of the main window Toolbar Menu barToolbar buttons provide access to commonly used features Current Calls Address BookComponents of the main window Current Calls icons Status bar Closing the main windowDefining the line used Setting up Enterprise Edge Personal Call ManagerChanging the dialing properties Am dialing from Click the I am in this country list box Am in this countryArea Code Click the prefix you want to delete Click the Remove button Select the Use calling card for long distance check box Use a calling card for long distanceClear the Use calling card for long distance check box Adding a custom calling card Click the International Usage button Click the Long Distance Usage buttonDial using Disable call waiting by dialingSelect the Disable call waiting by dialing check box To access outside linesDefining long distance numbers in your area code Making a call Making a call using the Address BookMaking a call using the task tray or Calls menu Making a call using the toolbar Returning a call Redialing a numberClick the icon of the person you want to call Calling from the Quick Dial listDisplaying who is calling from the task tray Knowing when someone is callingAnswering a call Knowing who is callingAnswering a call from the main window Answering a call using the You Have a New Call dialog boxAnswering a call from the task tray or Calls menu Accessing the Notes tab Answering a held call using the task tray or Calls menu Putting a call on hold using the main windowPutting a call on hold using the task tray or Calls menu Answering a held call using the main windowTransferring a call Switching between calls using the main windowSwitching between calls using the task tray and Call menus Multiple callsTransferring a call using the right mouse button Transferring a call using the main windowTransferring a call without an announcement Transferring a call without an announcement Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Conferencing a call Creating a conference using the Conference boxCreating a conference using the Calls box Creating a conference using the task tray or Calls menuTaking a conference off hold Putting the conference calls on hold using the main windowRestoring a held conference using the main window Putting conferences call on holdSplitting a conference using the task tray or Calls menu Splitting a conference using the main windowEnding a conference using the task tray or Calls menu Ending a conference using the release buttonEnding a conference using the main window Ending a conference using the keyboardEnding a call Calling featuresTurning DND on or off Do Not Disturb DNDCall Forward Viewing the Calls Log Calls Log WindowSorting the Calls Log Viewing the Incoming CallsViewing the Outgoing Calls Updating the Calls LogClosing the Calls Log Window Making a call from the Calls LogPrinting call information from the Calls Log Deleting calls from the Calls LogTree View of the Address Book Address BookList View portion of the Address Book Adding a new contact to the Address Book ContactsAddress Properties dialog box Contacts Business Contacts Mail Address Click beside the Voice Announce File Path field Contacts Adding a caller to the Address Book Finding a contact in the Address Book Contacts Quick Search Contacts Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Click Paste Special Copying a contact using the template copy methodMoving a contact Deleting a contact Printing Contacts Creating a new folder in the Address Book FoldersCopying a folder Moving a folder Deleting a folder Renaming a folderImporting Contacts Exporting the Contacts Folders Synchronization with the telephone Quick DialsAdding Quick Dials Accessing the Tip of the Day Accessing HelpAccessing context-sensitive Help Opening the Help contents screenTurning the Tip of the Day on Changing the Search preferences Enterprise Edge Personal Call Manager PreferencesChanging the Startup Option Changing the Dialing Rule SettingChanging the Caller’s Record Display Setting Changing the Caller’s Record Display Setting Removing Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call ManagerClick Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0908542 Issue Who is calling 34 Task tray menu Enterprise Edge Personal Call Manager User Guide