Nortel Networks P0908542 Issue 01 manual Multiple calls, Transferring a call

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38Switching between calls using the main window

Multiple calls

Enterprise Edge Personal Call Manager can control several calls at once. The maximum number of calls is equal to the maximum number of lines available. All of the calls currently connected appear on the Enterprise Edge Personal Call Manager task tray menu, the Calls menu, and the main window.

Although several calls can be controlled, only one call can be active at any time, except if you have a conference. In a conference, you can have two active calls. When you answer a held call, the currently active call is automatically put on hold. This allows you to switch between held calls simply by answering the caller you want to talk to.

Switching between calls using the main window

On the main window, the currently connected calls appear in the Calls box. The currently active call shows the Active Call icon while the rest of the calls show the Held Call icon.

To switch to a different call:

1. Double-click the icon of the caller you want to talk to.

or

1. Right-click the icon of the caller you want to talk to and then click UnHold.

Switching between calls using the task tray and Call menus

On the Enterprise Edge Personal Call Manager task tray menu and the Calls menu, the currently connected calls appear at the top of the menu. The currently active call shows the Active Call icon while the rest of the calls show the Held Call icon.

To switch to a different call:

1.Click the Enterprise Edge Personal Call Manager task tray icon or the Calls menu, point to the caller you want to talk to and then click UnHold. The caller you point to becomes the active call and the other call is put on hold.

Transferring a call

Enterprise Edge Personal Call Manager allows you to transfer a call to a different telephone. You can transfer the call with an announcement or without. With an announcement, you are calling the person you are transferring the call to before you transfer the call. Use announcements to inform the person who the caller is and why they are calling.

Enterprise Edge Personal Call Manager User Guide

P0908542 Issue 01

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Contents Enterprise Edge Personal Call Manager User Guide Page Contents Putting a call on hold Making a callAnswering a call Multiple callsEnding a call Calling featuresConferencing a call Calls Log WindowAddress Book Importing Contacts Exporting the Contacts Quick DialsEnterprise Edge Personal Call Manager Preferences Enterprise Edge Personal Call Manager User Guide Enterprise Edge Personal Call Manager About this guideInstalling Enterprise Edge Personal Call Manager Starting Enterprise Edge Personal Call ManagerEnterprise Edge Personal Call Manager icons Enterprise Edge Personal Call Manager task tray iconEnterprise Edge Personal Call Manager task tray menu Components of the main window Enterprise Edge Personal Call Manager main windowOpening the main window Menu bar ToolbarToolbar buttons provide access to commonly used features Address Book Current CallsComponents of the main window Current Calls icons Closing the main window Status barSetting up Enterprise Edge Personal Call Manager Defining the line usedChanging the dialing properties Am dialing from Area Code Am in this countryClick the I am in this country list box Click the prefix you want to delete Click the Remove button Clear the Use calling card for long distance check box Use a calling card for long distanceSelect the Use calling card for long distance check box Adding a custom calling card Click the Long Distance Usage button Click the International Usage buttonTo access outside lines Disable call waiting by dialingSelect the Disable call waiting by dialing check box Dial usingDefining long distance numbers in your area code Making a call using the Address Book Making a callMaking a call using the task tray or Calls menu Making a call using the toolbar Redialing a number Returning a callCalling from the Quick Dial list Click the icon of the person you want to callKnowing who is calling Knowing when someone is callingAnswering a call Displaying who is calling from the task trayAnswering a call from the task tray or Calls menu Answering a call using the You Have a New Call dialog boxAnswering a call from the main window Accessing the Notes tab Answering a held call using the main window Putting a call on hold using the main windowPutting a call on hold using the task tray or Calls menu Answering a held call using the task tray or Calls menuMultiple calls Switching between calls using the main windowSwitching between calls using the task tray and Call menus Transferring a callTransferring a call without an announcement Transferring a call using the main windowTransferring a call using the right mouse button Transferring a call without an announcement Transferring a call using the task tray or Calls menu Transferring a call using the keyboard Transferring a call with an announcement Creating a conference using the task tray or Calls menu Creating a conference using the Conference boxCreating a conference using the Calls box Conferencing a callPutting conferences call on hold Putting the conference calls on hold using the main windowRestoring a held conference using the main window Taking a conference off holdSplitting a conference using the main window Splitting a conference using the task tray or Calls menuEnding a conference using the keyboard Ending a conference using the release buttonEnding a conference using the main window Ending a conference using the task tray or Calls menuCalling features Ending a callDo Not Disturb DND Turning DND on or offCall Forward Calls Log Window Viewing the Calls LogUpdating the Calls Log Viewing the Incoming CallsViewing the Outgoing Calls Sorting the Calls LogDeleting calls from the Calls Log Making a call from the Calls LogPrinting call information from the Calls Log Closing the Calls Log WindowAddress Book Tree View of the Address BookList View portion of the Address Book Contacts Adding a new contact to the Address BookAddress Properties dialog box Contacts Business Contacts Mail Address Click beside the Voice Announce File Path field Contacts Adding a caller to the Address Book Finding a contact in the Address Book Contacts Quick Search Contacts Entering names or numbers Editing the properties of a contact Organizing the Address book Copying a contact Copying a contact using the linked copy method Copying a contact using the template copy method Click Paste SpecialMoving a contact Deleting a contact Printing Contacts Folders Creating a new folder in the Address BookCopying a folder Moving a folder Renaming a folder Deleting a folderImporting Contacts Exporting the Contacts Folders Adding Quick Dials Quick DialsSynchronization with the telephone Opening the Help contents screen Accessing HelpAccessing context-sensitive Help Accessing the Tip of the DayTurning the Tip of the Day on Enterprise Edge Personal Call Manager Preferences Changing the Search preferencesChanging the Dialing Rule Setting Changing the Startup OptionChanging the Caller’s Record Display Setting Changing the Caller’s Record Display Setting Click Enterprise Edge Personal Call Manager Quitting Enterprise Edge Personal Call ManagerRemoving Enterprise Edge Personal Call Manager Glossary Menu bar shows the menus available from the main window Index P0908542 Issue Who is calling 34 Task tray menu Enterprise Edge Personal Call Manager User Guide