Nortel Networks Voice Mail manual Working with CallPilot, How to use this guide, CallPilot terms

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Working with CallPilot

How to use this guide

This guide explains in detail how to work with CallPilot from the keypad of your touchtone telephone. If you want to use a feature or service described in this guide but you cannot access it, check with your administrator.

CallPilot terms

Access numbers

Your administrator gives you the access numbers you need for CallPilot. Keep a handy record of these numbers in Your CallPilot numbers.

Mailbox

Your CallPilot mailbox stores your messages, recorded greetings, distribution lists, and other personal settings. You can log in to your mailbox at any time to play your messages and use all of the available CallPilot features and services. Your administrator will assign you a mailbox number, which is usually your extension number.

Password

Your personal password provides security for your mailbox and its contents. All of your interaction with CallPilot is confidential; no one else can access your mailbox.

Help sources

Voice prompts

On your telephone, CallPilot guides you with voice prompts at each step. The prompts tell you what to do next, or what options are available, so you don’t have to remember every step. You can interrupt a prompt by pressing the key for the next step.

Context-sensitive help

On your telephone, you can press * for Help at any time while you are logged into your mailbox. You will hear the options that are available for your next step.

My CallPilot

On your computer, web-based My CallPilot provides a Useful Information page specific to the mailbox options, features, and services that are available to you.

Printed help

In addition to this user guide, a printed Quick Reference Card and a printed Wallet Card are available. Keep them near your telephone or take them with you when you travel.

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Contents L l P i l o t TM Contents Welcome to CallPilot How to use this guide Working with CallPilotCallPilot terms Help sourcesCallPilot keypad commands Message List CommandsUsing standard commands Playing and recordingTo log in using Autologin Logging in to your mailboxTo log in for the first time To logChanging your password Recording your nameTo play, delete, or re-record your greeting Recording greetingsTo set the expiry date for your temporary greeting Turning Autologin on or off Assigning a custom operatorBlocking messages To review and assign your custom operator numberTo play your messages Playing your messagesTo review and respond to your messages Changing message speed Changing message volumeDeleting and restoring messages Calling the sender Replying to the senderReplying to the sender and all recipients To call the senderForwarding a message To forward a messageComposing a message To cancel an address entryTo address, record, and send a message Addressing a message To address a message to a local mailboxTo address a message to a distribution list To address a message to a telephoneChecking and editing your message Addressing by nameTo address by name Adding message options To add an Urgent optionTo add a Private option To request an acknowledgment to your messageAdding message attachments To add an attachment to a messageExpress messaging Thru-dialingTo create a personal distribution list Distribution listsTo play, edit, or delete a personal distribution list Remote Notification To set up Remote Notification the first timeTo turn Remote Notification on and off Working in Remote Notification setup Remote Notification PlannerTo change your notification message type To change your notification daysTo change your notification times When you are the caller Your CallPilot numbers CallPilot Multimedia Messaging User Guide
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