Nortel Networks 2050 manual Call Control window, Call Control Window-1140

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IP Softphone 2050 Call Control window

Call Control window

The Call Control window (see Figure 3 below and Figure 4 on page 14) includes the standard features that let you make and manage telephone calls.

For information on the elements of the Call Control window, see Table 1 on page 15.

Figure 3: Call Control Window—1140

Line keys

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Line keys

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Soft keys

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Quit

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Inbox/Messages

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Services

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Outbox/Shift

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Volume up

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Release

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Volume down

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Mute

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Answer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Speaker

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesComponents Call Control window Settings window Local Directory window System tray icon and menuI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowCall Control Window-Compact Skin silver Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Line and feature keys Agent and Supervisor featuresLogging in with Agent ID Logging in without Agent IDFor basic ACD For Basic ACD or Contact Center ManagerUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out an agent Using Default LoginLogging out temporarily Logging outAnswering ACD calls Agent featuresAnswering a call Terminating a callUsing Activity Code Using Force CallUsing NotReady Using EmergencyAnswering or making non-ACD calls Answering a call from your supervisor when on a callContacting your supervisor Placing a callConferencing your supervisor to a call in progress Placing a call to your supervisor when on a callTransferring a call to your supervisor Using Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Interflow Using Call AgentUsing Night Service Activating Night Service Using ObserveTransitioning to Night Service Deactivating Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved
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