Nortel Networks
2050
manual
Using Default Login
Indicator Queue Status Meaning
Login
Accessibility Interface
Settings window
Using Night Service
Agent features
Using Force Call
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Contents
IP Softphone
Page
Revision history
Revision history
Contents
Agent features
Index
IP Softphone 2050 overview
Features
Components
Call Control window
Settings window
Local Directory window
System tray icon and menu
I2050.exe application
Display
IP Softphone Call Control window
Accessibility Interface
Call Control Window-1140
Call Control window
Call Control Window-Compact Skin silver
Element Function
Call Control window elements and functions
IP Softphone 2050 components and functions Part 2
Adding a hot key
Hot keys
Removing a Hot Key
System tray menu
System tray icon and menu
IP Softphone 2050 Call Control window
Local Directory window
Local Directory
Directory entry management
Opening a Local Directory from the Call Control window
CS 1000 Directory
IP Softphone 2050 Call Control window
Line and feature keys
Agent and Supervisor features
Logging in with Agent ID
Logging in without Agent ID
For basic ACD
For Basic ACD or Contact Center Manager
Using MQA login options
Logging in using Agent ID and Multiple Queue Assignments
Logging in No Supervisor ID, No Priority
Logging in Supervisor ID, No Priority
Logging in No Supervisor ID, With Priority
Logging in Supervisor ID, With Priority
Logging out an agent
Using Default Login
Logging out temporarily
Logging out
Answering ACD calls
Agent features
Answering a call
Terminating a call
Using Activity Code
Using Force Call
Using NotReady
Using Emergency
Answering or making non-ACD calls
Answering a call from your supervisor when on a call
Contacting your supervisor
Placing a call
Placing a call to your supervisor when on a call
Conferencing your supervisor to a call in progress
Transferring a call to your supervisor
Using Answer Agent
Supervisor features
Using Answer Emergency
Using Agent key
Using Call Agent
Using Interflow
Using Night Service
Activating Night Service
Using Observe
Transitioning to Night Service
Deactivating Night Service
Display Agent Status
Using Display Agent Status
Indicator Queue Status Meaning
Using Display Queue
Indicator Queue Status Meaning
Index
Index
Page
Copyright 2007 Nortel Networks. All rights reserved
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