Nortel Networks 2050 manual Indicator Queue Status Meaning

Page 42

Supervisor features

Table 3: Display Queue indicators

Indicator	Queue Status	Meaning

Slow Flashing	Busy	Calls are backing up in the
		queue. Calls overflowing
		to this queue are not being
		accepted.

Fast Flashing	Overloaded	You have too many calls
		in this queue. New calls
		overflow to another queue.

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Image 42

Contents IP Softphone Page Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewComponents Local Directory window Settings windowCall Control window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Call Control Window-Compact Skin silver Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysFor basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging outAnswering a call Agent featuresAnswering ACD calls Terminating a callUsing Force Call Using Activity CodeUsing Emergency Using NotReadyContacting your supervisor Answering a call from your supervisor when on a callAnswering or making non-ACD calls Placing a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressTransferring a call to your supervisor Supervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Call Agent Using InterflowUsing Night Service Transitioning to Night Service Using Observe Activating Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved

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