Nortel Networks
2050
manual
IP Softphone
Troubleshooting
Install
Password
Restoring defaults
Enabling the Call Timer
Configuring Smart Functions
Audio problems
Resetting the connection
Accessibility Interface
Area code setup
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Nortel Communication Server 1000
IP Softphone 2050
User Guide
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Contents
IP Softphone
Page
Revision history
Revision history
Contents
Managing contacts from the Local Directory
Installing and setting up the IP Softphone 2050
Managing contacts from the CS 1000 Directory
Managing IP Softphone 2050 calls
IP Softphone 2050 menu commands
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050 macros
Opening the Settings window Using the Settings window
IP Softphone 2050 Settings
Accessibility Interface
Troubleshooting the IP Softphone 2050
Setting CS1000 Directory user preferences
105
Contents
IP Softphone 2050 overview
Features
Components
Call Control window
Settings window
Local Directory window
System tray icon and menu
I2050.exe application
Select File Settings Skin Select Accessibility Interface
Accessibility Interface
IP Softphone Call Control window
Select Nortel IP Softphone 2050 IP Softphone
Call Control Window-1140
Call Control window
Call Control Window-Compact skin silver
Accessibility Interface
IP Softphone 2050 components and functions Part 1
Call Control window elements and functions
IP Softphone 2050 components and functions Part 2
Adding a hot key
Hot keys
IP Softphone 2050 components and functions Part 3
Select Hot Keys
Removing a Hot Key
System tray icon and menu
Local Directory
IP Softphone 2050 Directories
Opening a Local Directory from the Call Control window
On the Call Control window, select View Local Directory
Personal Directory
CS 1000 Directory
On the menu, select View Local Directory
Redial List
Callers List
Password Administration
Opening CS 1000 Directory features
Application Server Administration
Using Password Administration on
System requirements
Installing and setting up the IP Softphone
Supported operating systems
Nortel USB Audio Kit
Installing the IP Softphone
Installing the USB Headset Kit
Adding contacts to a Local Directory
Managing contacts from the Local Directory
Select File Properties
Editing contacts in the Local Directory
Finding contacts in the Local Directory
Deleting contacts from the Local Directory
Select Edit Delete
Select Edit Find Contact
Dialing from the Local Directory
Filtering a Local Directory
Click Find Now
Select Keys Features Callers List
Select Keys Features Redial List
Dialing from the Redial List in the Local Directory
Dialing from the Callers List in the Local Directory
Select Add New Group
Managing Groups in the Shortcut Bar
Select Remove Group
Select Rename Group
Select Edit New Contact
Using the Properties dialog box
Select File Properties Click Properties
Linking to external directories
Properties Settings tab
Properties General tab
Properties Details tab
Linking to the Ldap directory
Linking to Outlook
Adding external contacts to the Local Directory
Linking to Windows Address Book directory
Managing contacts from the Local Directory
Adding contacts to the Personal Directory
Managing contacts from the CS 1000 Directory
Select Personal Directory Add. a text editor starts
Making temporary edits to contacts
Editing CS 1000 Directory contacts
Finding CS 1000 Directory contacts
Deleting CS 1000 Directory contacts
Dialing from the Personal Directory
Dialing from the Callers List
Dialing from the Redial List
Select Redial List
Select Callers List
Making telephone calls
Managing IP Softphone 2050 calls
Answering telephone calls
Select Keys Answer
Hanging up telephone calls
Holding and retrieving telephone calls
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050. See Installing the USB Headset Kit on
Overview
Functions menu on
Click on File Settings USB Headset,
Answering calls with the USB Headset Adapter
Adjusting the volume with the USB Headset Adapter
Hanging up calls with the USB Headset Adapter
Muting a call
Using the Smart Functions menu
Customizing the Smart Functions menu
Click Configure Smart Functions
Custom Functions for Smart Functions menu
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050 USB Headset Adapter
About macros with the IP Softphone
IP Softphone 2050 macros
Entering a macro
Click New Macro
Playing a macro
Deleting a macro
From the Call Control window, select Keys Macros
Call Control window menu command
IP Softphone 2050 menu commands
Using the File menu
Using the Keys menu
Using the Edit menu
Using the Help menu
Using the View menu
Opening the Settings window
IP Softphone 2050 Settings
Select File Settings
Using the Settings window
Creating new profiles
Profiles
Removing profiles
Selecting profiles
Modifying profile names
Exporting profiles
Click Modify Name
Server
Using Dhcp
Importing profiles
Restoring defaults
Using IP addresses and DNS names
Skin
Resetting the connection
Audio
Macros
Headset or handset device
Sound Devices
Handsfree/Ringing/Paging Device
MAC addresses
Hardware ID
Advanced Audio
Using NetEQ Global IP Sound
Selecting MAC addresses
Overriding communication server values
Highwater Mark
Jitter
Early Packet and Late Packet Resync
Select Use a specific port. The dimmed text box activates
Listener IP
Sounds
Text Replacements
Select Play sound
Lamp Sounds
Phone number dialog box
Key Type
Language
About
Personal Call Recording
Select Allow this application to record calls
USB Headset
Select Launch the Personal Call Recorder application
Selecting the headset
Setting external lamp controls
Manual Override
Active Call
Headset Disconnect
Message Waiting
Priority
Configuring Smart Functions
Using the backlight
Control groups
Accessibility Interface
Display
Navigating Control Groups and Menu Commands
Accessibility Interface Menu
Navigating Menu Commands
Using hot keys
Setting your language
Setting CS1000 Directory user preferences
Click Services
Enabling the Call Timer
Setting the date and time
Setting Call Log options
Select Call Timer On
New call indication
Logging all/unanswered incoming calls
Select Incoming calls
Select Incoming calls Select New call indication
Preferred name match
Area code setup
Name display format
Using Password Administration
Select last name, first name or first name, last name
Select Change Protection mode
Enabling Password Protection
Enable Pwd Protection Disable Pwd Protection
Select New Password
Changing your personal password
Setting CS1000 Directory user preferences
Connectivity problems
Troubleshooting IP Softphone
Symptom
Communication server is unreachable
Potential causes
Connection is reinitializing
Action
Authorization failed
Service denied
Basic audio operation
Audio problems
One-way audio
Broken or choppy speech
Select Start Control Panel Display
Windows transition effects
Clear Use transition effects for menus and tool tips
Other applications
Windows sound plays from the headset
Advanced audio problems due to network performance
USB Headset problems
Reset conditions
Headset not functioning
Select Properties
Click Device Manager
USB Headset Adapter features appear dimmed
Cannot hear audio through headset
Directory problems
Sound still comes out of my computer speakers
104
Index
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Wide Area Network WAN, 13 Windows Address Book directory
Index 108
Page
Copyright 2007 Nortel Networks. All rights reserved
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