Troubleshooting the IP Softphone 2050
The “Server unreachable” message appears when the IP Softphone 2050 encounters a problem contacting the communication server.
Potential causes:
•Network down
•Computer not connected to the network
•Invalid communication server settings in the Configuration Utility
•Invalid communication server settings in DHCP configuration
•Communication server down
Action:
•Ping another station on the network.
•Ping the communication server.
•Use the Server dialog box in the Settings window to verify the communication server IP address and port number (for more information, see “Server” on page 66).
•Verify correct configuration of the communication server. Check for the following: an available port, an available license, and for correct security.
Connection is reinitializing
Symptom:
The following message appears: “Connection Established. Reinitializing...”
Description:
This message appears after the IP Softphone 2050 establishes a connection and sends a request to the communication server to resume connection. The communication server is expected to reply to this request. Some communication servers direct the IP Softphone 2050 to various subcomponents, causing this message to appear two or three times in rapid succession during a normal startup.
95