Nortel Networks manual Installing and setting up the IP Softphone 2050

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Contents

Installing and setting up the IP Softphone 2050 . . . . . . . . 29

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Supported operating systems . . . . . . . . . . . . . . . . . . . . . 29 Nortel USB Audio Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Installing the IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . . . . 30 Installing the USB Headset Kit . . . . . . . . . . . . . . . . . . . . . . . . 31

Managing contacts from the Local Directory . . . . . . . . . . 32

Adding contacts to a Local Directory . . . . . . . . . . . . . . . . . . . 32 Editing contacts in the Local Directory . . . . . . . . . . . . . . . . . . 33 Deleting contacts from the Local Directory . . . . . . . . . . . . . . . 34 Finding contacts in the Local Directory . . . . . . . . . . . . . . . . . . 34 Filtering a Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Dialing from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . 35 Dialing from the Redial List in the Local Directory . . . . . . . . . 36 Dialing from the Callers List in the Local Directory . . . . . . . . . 36 Managing Groups in the Shortcut Bar . . . . . . . . . . . . . . . . . . 37

Using the Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . 38 Properties — General tab . . . . . . . . . . . . . . . . . . . . . . . . 39 Properties — Details tab . . . . . . . . . . . . . . . . . . . . . . . . . 39 Properties — Notes tab . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Properties — Settings tab . . . . . . . . . . . . . . . . . . . . . . . . 39

Linking to external directories . . . . . . . . . . . . . . . . . . . . . . . . . 39 Linking to the LDAP directory . . . . . . . . . . . . . . . . . . . . . . 40 Linking to Outlook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 Linking to Windows Address Book directory . . . . . . . . . . 42 Adding external contacts to the Local Directory . . . . . . . . 42

Managing contacts from the CS 1000 Directory . . . . . . . . 44

Adding contacts to the Personal Directory . . . . . . . . . . . . . . . 44 Editing CS 1000 Directory contacts . . . . . . . . . . . . . . . . . . . . 45

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Contents IP Softphone Page Revision history Revision history Contents Installing and setting up the IP Softphone 2050 Managing contacts from the Local DirectoryManaging contacts from the CS 1000 Directory IP Softphone 2050 USB Headset Adapter IP Softphone 2050 menu commandsManaging IP Softphone 2050 calls IP Softphone 2050 macrosIP Softphone 2050 Settings Opening the Settings window Using the Settings windowAccessibility Interface Setting CS1000 Directory user preferences Troubleshooting the IP Softphone 2050105 Contents Features IP Softphone 2050 overviewComponents Local Directory window Settings windowCall Control window System tray icon and menuI2050.exe application IP Softphone Call Control window Accessibility InterfaceSelect File Settings Skin Select Accessibility Interface Select Nortel IP Softphone 2050 IP SoftphoneCall Control window Call Control Window-1140Accessibility Interface Call Control Window-Compact skin silverCall Control window elements and functions IP Softphone 2050 components and functions Part 1IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Hot keysAdding a hot key Select Hot KeysRemoving a Hot Key System tray icon and menu Opening a Local Directory from the Call Control window IP Softphone 2050 DirectoriesLocal Directory On the Call Control window, select View Local DirectoryCS 1000 Directory Personal DirectoryOn the menu, select View Local Directory Callers List Redial ListApplication Server Administration Opening CS 1000 Directory featuresPassword Administration Using Password Administration onInstalling and setting up the IP Softphone System requirementsSupported operating systems Installing the IP Softphone Nortel USB Audio KitInstalling the USB Headset Kit Managing contacts from the Local Directory Adding contacts to a Local DirectoryEditing contacts in the Local Directory Select File PropertiesSelect Edit Delete Deleting contacts from the Local DirectoryFinding contacts in the Local Directory Select Edit Find ContactFiltering a Local Directory Dialing from the Local DirectoryClick Find Now Dialing from the Redial List in the Local Directory Select Keys Features Redial ListSelect Keys Features Callers List Dialing from the Callers List in the Local DirectorySelect Remove Group Managing Groups in the Shortcut BarSelect Add New Group Select Rename GroupUsing the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Properties General tab Properties Settings tabLinking to external directories Properties Details tabLinking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local DirectoryManaging contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Editing CS 1000 Directory contacts Making temporary edits to contactsDeleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Select Redial List Dialing from the Redial ListDialing from the Callers List Select Callers ListAnswering telephone calls Managing IP Softphone 2050 callsMaking telephone calls Select Keys AnswerHolding and retrieving telephone calls Hanging up telephone callsOverview IP Softphone 2050. See Installing the USB Headset Kit onIP Softphone 2050 USB Headset Adapter Functions menu onClick on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Using the Smart Functions menu Muting a callClick Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Entering a macro IP Softphone 2050 macrosAbout macros with the IP Softphone Click New MacroDeleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Edit menu Using the Keys menuUsing the View menu Using the Help menuIP Softphone 2050 Settings Opening the Settings windowSelect File Settings Using the Settings window Profiles Creating new profilesRemoving profiles Exporting profiles Modifying profile namesSelecting profiles Click Modify NameUsing Dhcp ServerImporting profiles Using IP addresses and DNS names Restoring defaultsResetting the connection SkinMacros AudioSound Devices Headset or handset deviceHandsfree/Ringing/Paging Device Hardware ID MAC addressesSelecting MAC addresses Using NetEQ Global IP SoundAdvanced Audio Overriding communication server valuesJitter Highwater MarkEarly Packet and Late Packet Resync Listener IP Select Use a specific port. The dimmed text box activatesText Replacements SoundsSelect Play sound Lamp Sounds Key Type Phone number dialog boxAbout LanguagePersonal Call Recording USB Headset Select Allow this application to record callsSelect Launch the Personal Call Recorder application Setting external lamp controls Selecting the headsetManual Override Message Waiting Headset DisconnectActive Call PriorityUsing the backlight Configuring Smart FunctionsAccessibility Interface Control groupsDisplay Accessibility Interface Menu Navigating Control Groups and Menu CommandsUsing hot keys Navigating Menu CommandsSetting CS1000 Directory user preferences Setting your languageClick Services Setting Call Log options Setting the date and timeEnabling the Call Timer Select Call Timer OnSelect Incoming calls Logging all/unanswered incoming callsNew call indication Select Incoming calls Select New call indicationArea code setup Preferred name matchUsing Password Administration Name display formatSelect last name, first name or first name, last name Enabling Password Protection Select Change Protection modeEnable Pwd Protection Disable Pwd Protection Changing your personal password Select New PasswordSetting CS1000 Directory user preferences Symptom Troubleshooting IP SoftphoneConnectivity problems Communication server is unreachableConnection is reinitializing Potential causesAction Authorization failed Service denied One-way audio Audio problemsBasic audio operation Broken or choppy speechClear Use transition effects for menus and tool tips Windows transition effectsSelect Start Control Panel Display Other applicationsAdvanced audio problems due to network performance Windows sound plays from the headsetHeadset not functioning Reset conditionsUSB Headset problems Select PropertiesUSB Headset Adapter features appear dimmed Click Device ManagerDirectory problems Cannot hear audio through headsetSound still comes out of my computer speakers 104 Index 106 Wide Area Network WAN, 13 Windows Address Book directory Index 108 Page Copyright 2007 Nortel Networks. All rights reserved

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