Nortel Networks
2050
manual
Index 108
Troubleshooting
Install
Password
Restoring defaults
Enabling the Call Timer
Configuring Smart Functions
Audio problems
Resetting the connection
Accessibility Interface
Area code setup
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Index
108
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Image 108
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Contents
IP Softphone
Page
Revision history
Revision history
Contents
Installing and setting up the IP Softphone 2050
Managing contacts from the Local Directory
Managing contacts from the CS 1000 Directory
IP Softphone 2050 menu commands
Managing IP Softphone 2050 calls
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050 macros
IP Softphone 2050 Settings
Opening the Settings window Using the Settings window
Accessibility Interface
Setting CS1000 Directory user preferences
Troubleshooting the IP Softphone 2050
105
Contents
Features
IP Softphone 2050 overview
Components
Settings window
Call Control window
Local Directory window
System tray icon and menu
I2050.exe application
Accessibility Interface
Select File Settings Skin Select Accessibility Interface
IP Softphone Call Control window
Select Nortel IP Softphone 2050 IP Softphone
Call Control window
Call Control Window-1140
Accessibility Interface
Call Control Window-Compact skin silver
Call Control window elements and functions
IP Softphone 2050 components and functions Part 1
IP Softphone 2050 components and functions Part 2
Hot keys
Adding a hot key
IP Softphone 2050 components and functions Part 3
Select Hot Keys
Removing a Hot Key
System tray icon and menu
IP Softphone 2050 Directories
Local Directory
Opening a Local Directory from the Call Control window
On the Call Control window, select View Local Directory
CS 1000 Directory
Personal Directory
On the menu, select View Local Directory
Callers List
Redial List
Opening CS 1000 Directory features
Password Administration
Application Server Administration
Using Password Administration on
Installing and setting up the IP Softphone
System requirements
Supported operating systems
Installing the IP Softphone
Nortel USB Audio Kit
Installing the USB Headset Kit
Managing contacts from the Local Directory
Adding contacts to a Local Directory
Editing contacts in the Local Directory
Select File Properties
Deleting contacts from the Local Directory
Finding contacts in the Local Directory
Select Edit Delete
Select Edit Find Contact
Filtering a Local Directory
Dialing from the Local Directory
Click Find Now
Select Keys Features Redial List
Select Keys Features Callers List
Dialing from the Redial List in the Local Directory
Dialing from the Callers List in the Local Directory
Managing Groups in the Shortcut Bar
Select Add New Group
Select Remove Group
Select Rename Group
Using the Properties dialog box
Select Edit New Contact
Select File Properties Click Properties
Properties Settings tab
Linking to external directories
Properties General tab
Properties Details tab
Linking to the Ldap directory
Linking to Outlook
Linking to Windows Address Book directory
Adding external contacts to the Local Directory
Managing contacts from the Local Directory
Managing contacts from the CS 1000 Directory
Adding contacts to the Personal Directory
Select Personal Directory Add. a text editor starts
Editing CS 1000 Directory contacts
Making temporary edits to contacts
Deleting CS 1000 Directory contacts
Finding CS 1000 Directory contacts
Dialing from the Personal Directory
Dialing from the Redial List
Dialing from the Callers List
Select Redial List
Select Callers List
Managing IP Softphone 2050 calls
Making telephone calls
Answering telephone calls
Select Keys Answer
Holding and retrieving telephone calls
Hanging up telephone calls
IP Softphone 2050. See Installing the USB Headset Kit on
IP Softphone 2050 USB Headset Adapter
Overview
Functions menu on
Click on File Settings USB Headset,
Adjusting the volume with the USB Headset Adapter
Answering calls with the USB Headset Adapter
Hanging up calls with the USB Headset Adapter
Using the Smart Functions menu
Muting a call
Click Configure Smart Functions
Customizing the Smart Functions menu
Custom Functions for Smart Functions menu
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050 USB Headset Adapter
IP Softphone 2050 macros
About macros with the IP Softphone
Entering a macro
Click New Macro
Deleting a macro
Playing a macro
From the Call Control window, select Keys Macros
IP Softphone 2050 menu commands
Call Control window menu command
Using the File menu
Using the Edit menu
Using the Keys menu
Using the View menu
Using the Help menu
IP Softphone 2050 Settings
Opening the Settings window
Select File Settings
Using the Settings window
Profiles
Creating new profiles
Removing profiles
Modifying profile names
Selecting profiles
Exporting profiles
Click Modify Name
Using Dhcp
Server
Importing profiles
Using IP addresses and DNS names
Restoring defaults
Resetting the connection
Skin
Macros
Audio
Sound Devices
Headset or handset device
Handsfree/Ringing/Paging Device
Hardware ID
MAC addresses
Using NetEQ Global IP Sound
Advanced Audio
Selecting MAC addresses
Overriding communication server values
Jitter
Highwater Mark
Early Packet and Late Packet Resync
Listener IP
Select Use a specific port. The dimmed text box activates
Text Replacements
Sounds
Select Play sound
Lamp Sounds
Key Type
Phone number dialog box
About
Language
Personal Call Recording
USB Headset
Select Allow this application to record calls
Select Launch the Personal Call Recorder application
Setting external lamp controls
Selecting the headset
Manual Override
Headset Disconnect
Active Call
Message Waiting
Priority
Using the backlight
Configuring Smart Functions
Accessibility Interface
Control groups
Display
Accessibility Interface Menu
Navigating Control Groups and Menu Commands
Using hot keys
Navigating Menu Commands
Setting CS1000 Directory user preferences
Setting your language
Click Services
Setting the date and time
Enabling the Call Timer
Setting Call Log options
Select Call Timer On
Logging all/unanswered incoming calls
New call indication
Select Incoming calls
Select Incoming calls Select New call indication
Area code setup
Preferred name match
Using Password Administration
Name display format
Select last name, first name or first name, last name
Enabling Password Protection
Select Change Protection mode
Enable Pwd Protection Disable Pwd Protection
Changing your personal password
Select New Password
Setting CS1000 Directory user preferences
Troubleshooting IP Softphone
Connectivity problems
Symptom
Communication server is unreachable
Connection is reinitializing
Potential causes
Action
Authorization failed
Service denied
Audio problems
Basic audio operation
One-way audio
Broken or choppy speech
Windows transition effects
Select Start Control Panel Display
Clear Use transition effects for menus and tool tips
Other applications
Advanced audio problems due to network performance
Windows sound plays from the headset
Reset conditions
USB Headset problems
Headset not functioning
Select Properties
USB Headset Adapter features appear dimmed
Click Device Manager
Directory problems
Cannot hear audio through headset
Sound still comes out of my computer speakers
104
Index
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Wide Area Network WAN, 13 Windows Address Book directory
Index 108
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Copyright 2007 Nortel Networks. All rights reserved
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