Nortel Networks 2050 manual Windows transition effects, Select Start Control Panel Display

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Troubleshooting the IP Softphone 2050

When experiencing choppy or broken speech, move the Audio Quality slider toward Higher Quality.

Windows transition effects

The Windows operating system uses very high process and thread priorities when performing low-level Windows operations, such as minimizing and maximizing applications. This can cause brief breaks in the IP Softphone 2050 audio streams.

To reduce the severity of these breaks, turn off the Windows transition effects for menus and tool tips.

To turn off the Windows transition effects:

1.Select Start > Control Panel > Display.

2.Select the Effects tab, (or, in Windows XP, the Effects button on the Appearance tab).

3.Clear Use transition effects for menus and tool tips.

Other applications

Other applications running on your computer, especially CPU-intensive applications or applications that intercept or delay packets (such as firewalls), can cause broken audio.

Multiple Ethernet interfaces on a single PC can sometimes conflict with each other. For example, the IP Softphone 2050 sometimes exhibits intermittent breaks in audio when using docked notebooks that have a Xircom RealPort Cardbus Ethernet 10/100+Modem 56 PC Card (PCMCIA) inserted. In the specific case of this PC card, the problem relates to a version of the Xircom driver. This driver takes CPU cycles even when it is not active and this, in turn, causes IP Softphone 2050 audio to become choppy.

Solutions for this example are:

•Upgrade your Xircom driver.

•Remove the PC card when the notebook is docked.

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Contents IP Softphone Page Revision history Revision history Contents Installing and setting up the IP Softphone 2050 Managing contacts from the Local DirectoryManaging contacts from the CS 1000 Directory IP Softphone 2050 macros IP Softphone 2050 menu commandsManaging IP Softphone 2050 calls IP Softphone 2050 USB Headset AdapterOpening the Settings window Using the Settings window IP Softphone 2050 SettingsAccessibility Interface Troubleshooting the IP Softphone 2050 Setting CS1000 Directory user preferences105 Contents IP Softphone 2050 overview FeaturesComponents System tray icon and menu Settings windowCall Control window Local Directory windowI2050.exe application Select Nortel IP Softphone 2050 IP Softphone Accessibility InterfaceSelect File Settings Skin Select Accessibility Interface IP Softphone Call Control windowCall Control Window-1140 Call Control windowCall Control Window-Compact skin silver Accessibility InterfaceIP Softphone 2050 components and functions Part 1 Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Select Hot Keys Hot keysAdding a hot key IP Softphone 2050 components and functions Part 3Removing a Hot Key System tray icon and menu On the Call Control window, select View Local Directory IP Softphone 2050 DirectoriesLocal Directory Opening a Local Directory from the Call Control windowCS 1000 Directory Personal DirectoryOn the menu, select View Local Directory Redial List Callers ListUsing Password Administration on Opening CS 1000 Directory featuresPassword Administration Application Server AdministrationInstalling and setting up the IP Softphone System requirementsSupported operating systems Nortel USB Audio Kit Installing the IP SoftphoneInstalling the USB Headset Kit Adding contacts to a Local Directory Managing contacts from the Local DirectorySelect File Properties Editing contacts in the Local DirectorySelect Edit Find Contact Deleting contacts from the Local DirectoryFinding contacts in the Local Directory Select Edit DeleteFiltering a Local Directory Dialing from the Local DirectoryClick Find Now Dialing from the Callers List in the Local Directory Select Keys Features Redial ListSelect Keys Features Callers List Dialing from the Redial List in the Local DirectorySelect Rename Group Managing Groups in the Shortcut BarSelect Add New Group Select Remove GroupUsing the Properties dialog box Select Edit New ContactSelect File Properties Click Properties Properties Details tab Properties Settings tabLinking to external directories Properties General tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Managing contacts from the CS 1000 Directory Adding contacts to the Personal DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contactsDeleting CS 1000 Directory contacts Finding CS 1000 Directory contactsDialing from the Personal Directory Select Callers List Dialing from the Redial ListDialing from the Callers List Select Redial ListSelect Keys Answer Managing IP Softphone 2050 callsMaking telephone calls Answering telephone callsHanging up telephone calls Holding and retrieving telephone callsFunctions menu on IP Softphone 2050. See Installing the USB Headset Kit onIP Softphone 2050 USB Headset Adapter OverviewClick on File Settings USB Headset, Adjusting the volume with the USB Headset Adapter Answering calls with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menuClick Configure Smart Functions Customizing the Smart Functions menuCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Click New Macro IP Softphone 2050 macrosAbout macros with the IP Softphone Entering a macroDeleting a macro Playing a macroFrom the Call Control window, select Keys Macros IP Softphone 2050 menu commands Call Control window menu commandUsing the File menu Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuIP Softphone 2050 Settings Opening the Settings windowSelect File Settings Using the Settings window Profiles Creating new profilesRemoving profiles Click Modify Name Modifying profile namesSelecting profiles Exporting profilesUsing Dhcp ServerImporting profiles Restoring defaults Using IP addresses and DNS namesSkin Resetting the connectionAudio MacrosSound Devices Headset or handset deviceHandsfree/Ringing/Paging Device MAC addresses Hardware IDOverriding communication server values Using NetEQ Global IP SoundAdvanced Audio Selecting MAC addressesJitter Highwater MarkEarly Packet and Late Packet Resync Select Use a specific port. The dimmed text box activates Listener IPText Replacements SoundsSelect Play sound Lamp Sounds Phone number dialog box Key TypeAbout LanguagePersonal Call Recording USB Headset Select Allow this application to record callsSelect Launch the Personal Call Recorder application Setting external lamp controls Selecting the headsetManual Override Priority Headset DisconnectActive Call Message WaitingConfiguring Smart Functions Using the backlightAccessibility Interface Control groupsDisplay Navigating Control Groups and Menu Commands Accessibility Interface MenuNavigating Menu Commands Using hot keysSetting CS1000 Directory user preferences Setting your languageClick Services Select Call Timer On Setting the date and timeEnabling the Call Timer Setting Call Log optionsSelect Incoming calls Select New call indication Logging all/unanswered incoming callsNew call indication Select Incoming callsPreferred name match Area code setupUsing Password Administration Name display formatSelect last name, first name or first name, last name Enabling Password Protection Select Change Protection modeEnable Pwd Protection Disable Pwd Protection Select New Password Changing your personal passwordSetting CS1000 Directory user preferences Communication server is unreachable Troubleshooting IP SoftphoneConnectivity problems SymptomConnection is reinitializing Potential causesAction Authorization failed Service denied Broken or choppy speech Audio problemsBasic audio operation One-way audioOther applications Windows transition effectsSelect Start Control Panel Display Clear Use transition effects for menus and tool tipsWindows sound plays from the headset Advanced audio problems due to network performanceSelect Properties Reset conditionsUSB Headset problems Headset not functioningClick Device Manager USB Headset Adapter features appear dimmedDirectory problems Cannot hear audio through headsetSound still comes out of my computer speakers 104 Index 106 Wide Area Network WAN, 13 Windows Address Book directory Index 108 Page Copyright 2007 Nortel Networks. All rights reserved

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