Nortel Networks 2050 manual Setting CS1000 Directory user preferences

Page 10

Contents

Setting CS1000 Directory user preferences . . . . . . . . . . . . 86

Setting your language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Setting the date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Enabling the Call Timer

87

Setting Call Log options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Logging all/unanswered incoming calls . . . . . . . . . . . . . . 88 New call indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Preferred name match . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Area code setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Name display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Password Administration . . . . . . . . . . . . . . . . . . . . . . . 90 Enabling Password Protection . . . . . . . . . . . . . . . . . . . . . 91 Changing your personal password . . . . . . . . . . . . . . . . . . 92

Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . . 94

Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Communication server is unreachable . . . . . . . . . . . . . . . 94 Connection is reinitializing . . . . . . . . . . . . . . . . . . . . . . . . 95 Authorization failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Unable to retrieve communication server parameters from DHCP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Service denied . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Audio problems	98
Basic audio operation	98
One-way audio	98
Broken or choppy speech	98
Windows sound plays from the headset	100
Advanced audio problems due to network performance	100
Reset conditions	101
USB Headset problems	101
Headset not functioning	101
USB Headset Adapter features appear dimmed	102

10

Image 10

Contents IP Softphone Page Revision history Revision history Contents Managing contacts from the Local Directory Installing and setting up the IP Softphone 2050Managing contacts from the CS 1000 Directory IP Softphone 2050 USB Headset Adapter IP Softphone 2050 menu commands Managing IP Softphone 2050 calls IP Softphone 2050 macrosIP Softphone 2050 Settings Opening the Settings window Using the Settings windowAccessibility Interface Setting CS1000 Directory user preferences Troubleshooting the IP Softphone 2050105 Contents Features IP Softphone 2050 overviewComponents Local Directory window Settings windowCall Control window System tray icon and menuI2050.exe application IP Softphone Call Control window Accessibility InterfaceSelect File Settings Skin Select Accessibility Interface Select Nortel IP Softphone 2050 IP SoftphoneCall Control window Call Control Window-1140Accessibility Interface Call Control Window-Compact skin silverCall Control window elements and functions IP Softphone 2050 components and functions Part 1IP Softphone 2050 components and functions Part 2 IP Softphone 2050 components and functions Part 3 Hot keysAdding a hot key Select Hot KeysRemoving a Hot Key System tray icon and menu Opening a Local Directory from the Call Control window IP Softphone 2050 DirectoriesLocal Directory On the Call Control window, select View Local DirectoryPersonal Directory CS 1000 DirectoryOn the menu, select View Local Directory Callers List Redial ListApplication Server Administration Opening CS 1000 Directory featuresPassword Administration Using Password Administration onSystem requirements Installing and setting up the IP SoftphoneSupported operating systems Installing the IP Softphone Nortel USB Audio KitInstalling the USB Headset Kit Managing contacts from the Local Directory Adding contacts to a Local DirectoryEditing contacts in the Local Directory Select File PropertiesSelect Edit Delete Deleting contacts from the Local DirectoryFinding contacts in the Local Directory Select Edit Find ContactDialing from the Local Directory Filtering a Local DirectoryClick Find Now Dialing from the Redial List in the Local Directory Select Keys Features Redial ListSelect Keys Features Callers List Dialing from the Callers List in the Local DirectorySelect Remove Group Managing Groups in the Shortcut BarSelect Add New Group Select Rename GroupSelect Edit New Contact Using the Properties dialog boxSelect File Properties Click Properties Properties General tab Properties Settings tabLinking to external directories Properties Details tabLinking to the Ldap directory Linking to Outlook Linking to Windows Address Book directory Adding external contacts to the Local DirectoryManaging contacts from the Local Directory Adding contacts to the Personal Directory Managing contacts from the CS 1000 DirectorySelect Personal Directory Add. a text editor starts Editing CS 1000 Directory contacts Making temporary edits to contactsFinding CS 1000 Directory contacts Deleting CS 1000 Directory contactsDialing from the Personal Directory Select Redial List Dialing from the Redial ListDialing from the Callers List Select Callers ListAnswering telephone calls Managing IP Softphone 2050 callsMaking telephone calls Select Keys AnswerHolding and retrieving telephone calls Hanging up telephone callsOverview IP Softphone 2050. See Installing the USB Headset Kit onIP Softphone 2050 USB Headset Adapter Functions menu onClick on File Settings USB Headset, Answering calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterHanging up calls with the USB Headset Adapter Using the Smart Functions menu Muting a callCustomizing the Smart Functions menu Click Configure Smart FunctionsCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter Entering a macro IP Softphone 2050 macrosAbout macros with the IP Softphone Click New MacroPlaying a macro Deleting a macroFrom the Call Control window, select Keys Macros Call Control window menu command IP Softphone 2050 menu commandsUsing the File menu Using the Edit menu Using the Keys menuUsing the View menu Using the Help menuOpening the Settings window IP Softphone 2050 SettingsSelect File Settings Using the Settings window Creating new profiles ProfilesRemoving profiles Exporting profiles Modifying profile namesSelecting profiles Click Modify NameServer Using DhcpImporting profiles Using IP addresses and DNS names Restoring defaultsResetting the connection SkinMacros AudioHeadset or handset device Sound DevicesHandsfree/Ringing/Paging Device Hardware ID MAC addressesSelecting MAC addresses Using NetEQ Global IP SoundAdvanced Audio Overriding communication server valuesHighwater Mark JitterEarly Packet and Late Packet Resync Listener IP Select Use a specific port. The dimmed text box activatesSounds Text ReplacementsSelect Play sound Lamp Sounds Key Type Phone number dialog boxLanguage AboutPersonal Call Recording Select Allow this application to record calls USB HeadsetSelect Launch the Personal Call Recorder application Selecting the headset Setting external lamp controlsManual Override Message Waiting Headset DisconnectActive Call PriorityUsing the backlight Configuring Smart FunctionsControl groups Accessibility InterfaceDisplay Accessibility Interface Menu Navigating Control Groups and Menu CommandsUsing hot keys Navigating Menu CommandsSetting your language Setting CS1000 Directory user preferencesClick Services Setting Call Log options Setting the date and timeEnabling the Call Timer Select Call Timer OnSelect Incoming calls Logging all/unanswered incoming callsNew call indication Select Incoming calls Select New call indicationArea code setup Preferred name matchName display format Using Password AdministrationSelect last name, first name or first name, last name Select Change Protection mode Enabling Password ProtectionEnable Pwd Protection Disable Pwd Protection Changing your personal password Select New PasswordSetting CS1000 Directory user preferences Symptom Troubleshooting IP SoftphoneConnectivity problems Communication server is unreachablePotential causes Connection is reinitializingAction Authorization failed Service denied One-way audio Audio problemsBasic audio operation Broken or choppy speechClear Use transition effects for menus and tool tips Windows transition effectsSelect Start Control Panel Display Other applicationsAdvanced audio problems due to network performance Windows sound plays from the headsetHeadset not functioning Reset conditionsUSB Headset problems Select PropertiesUSB Headset Adapter features appear dimmed Click Device ManagerCannot hear audio through headset Directory problemsSound still comes out of my computer speakers 104 Index 106 Wide Area Network WAN, 13 Windows Address Book directory Index 108 Page Copyright 2007 Nortel Networks. All rights reserved

Related manuals

Manual 76 pages 14.73 Kb

Manual 46 pages 63.93 Kb