Nortel Networks 2050 manual Service denied

Page 97

Troubleshooting the IP Softphone 2050

Unable to retrieve communication server parameters from DHCP server

Symptom:

The following message appears:“DHCP server is not available”.

Description:

A connection with the DHCP server cannot be established.

Potential causes:

•Network down

•DHCP server configuration error

Action:

Contact your system administrator.

Service denied

Symptom:

The following message appears:”Service Denied. Reason XXXX “.

Description:

You are not authorized to use the communication server.

Potential causes:

•Invalid HardwareID in the Hardware ID dialog box (see “Hardware ID” on page 71)

•Invalid communication server configuration

Action:

•Ensure that your communication server programming is correct.

•Contact your system administrator.

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Contents IP Softphone Page Revision history Revision history Contents Managing contacts from the Local Directory Installing and setting up the IP Softphone 2050Managing contacts from the CS 1000 Directory Managing IP Softphone 2050 calls IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macrosOpening the Settings window Using the Settings window IP Softphone 2050 SettingsAccessibility Interface Troubleshooting the IP Softphone 2050 Setting CS1000 Directory user preferences105 Contents IP Softphone 2050 overview FeaturesComponents Call Control window Settings windowLocal Directory window System tray icon and menuI2050.exe application Select File Settings Skin Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP SoftphoneCall Control Window-1140 Call Control windowCall Control Window-Compact skin silver Accessibility InterfaceIP Softphone 2050 components and functions Part 1 Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysIP Softphone 2050 components and functions Part 3 Select Hot KeysRemoving a Hot Key System tray icon and menu Local Directory IP Softphone 2050 DirectoriesOpening a Local Directory from the Call Control window On the Call Control window, select View Local DirectoryPersonal Directory CS 1000 DirectoryOn the menu, select View Local Directory Redial List Callers ListPassword Administration Opening CS 1000 Directory featuresApplication Server Administration Using Password Administration onSystem requirements Installing and setting up the IP SoftphoneSupported operating systems Nortel USB Audio Kit Installing the IP SoftphoneInstalling the USB Headset Kit Adding contacts to a Local Directory Managing contacts from the Local DirectorySelect File Properties Editing contacts in the Local DirectoryFinding contacts in the Local Directory Deleting contacts from the Local DirectorySelect Edit Delete Select Edit Find ContactDialing from the Local Directory Filtering a Local DirectoryClick Find Now Select Keys Features Callers List Select Keys Features Redial ListDialing from the Redial List in the Local Directory Dialing from the Callers List in the Local DirectorySelect Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename GroupSelect Edit New Contact Using the Properties dialog boxSelect File Properties Click Properties Linking to external directories Properties Settings tabProperties General tab Properties Details tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Adding contacts to the Personal Directory Managing contacts from the CS 1000 DirectorySelect Personal Directory Add. a text editor starts Making temporary edits to contacts Editing CS 1000 Directory contactsFinding CS 1000 Directory contacts Deleting CS 1000 Directory contactsDialing from the Personal Directory Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers ListMaking telephone calls Managing IP Softphone 2050 callsAnswering telephone calls Select Keys AnswerHanging up telephone calls Holding and retrieving telephone callsIP Softphone 2050 USB Headset Adapter IP Softphone 2050. See Installing the USB Headset Kit onOverview Functions menu onClick on File Settings USB Headset, Answering calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterHanging up calls with the USB Headset Adapter Muting a call Using the Smart Functions menuCustomizing the Smart Functions menu Click Configure Smart FunctionsCustom Functions for Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter About macros with the IP Softphone IP Softphone 2050 macrosEntering a macro Click New MacroPlaying a macro Deleting a macroFrom the Call Control window, select Keys Macros Call Control window menu command IP Softphone 2050 menu commandsUsing the File menu Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuOpening the Settings window IP Softphone 2050 SettingsSelect File Settings Using the Settings window Creating new profiles ProfilesRemoving profiles Selecting profiles Modifying profile namesExporting profiles Click Modify NameServer Using DhcpImporting profiles Restoring defaults Using IP addresses and DNS namesSkin Resetting the connectionAudio MacrosHeadset or handset device Sound DevicesHandsfree/Ringing/Paging Device MAC addresses Hardware IDAdvanced Audio Using NetEQ Global IP SoundSelecting MAC addresses Overriding communication server valuesHighwater Mark JitterEarly Packet and Late Packet Resync Select Use a specific port. The dimmed text box activates Listener IPSounds Text ReplacementsSelect Play sound Lamp Sounds Phone number dialog box Key TypeLanguage AboutPersonal Call Recording Select Allow this application to record calls USB HeadsetSelect Launch the Personal Call Recorder application Selecting the headset Setting external lamp controlsManual Override Active Call Headset DisconnectMessage Waiting PriorityConfiguring Smart Functions Using the backlightControl groups Accessibility InterfaceDisplay Navigating Control Groups and Menu Commands Accessibility Interface MenuNavigating Menu Commands Using hot keysSetting your language Setting CS1000 Directory user preferencesClick Services Enabling the Call Timer Setting the date and timeSetting Call Log options Select Call Timer OnNew call indication Logging all/unanswered incoming callsSelect Incoming calls Select Incoming calls Select New call indicationPreferred name match Area code setupName display format Using Password AdministrationSelect last name, first name or first name, last name Select Change Protection mode Enabling Password ProtectionEnable Pwd Protection Disable Pwd Protection Select New Password Changing your personal passwordSetting CS1000 Directory user preferences Connectivity problems Troubleshooting IP Softphone Symptom Communication server is unreachablePotential causes Connection is reinitializingAction Authorization failed Service denied Basic audio operation Audio problemsOne-way audio Broken or choppy speechSelect Start Control Panel Display Windows transition effectsClear Use transition effects for menus and tool tips Other applicationsWindows sound plays from the headset Advanced audio problems due to network performanceUSB Headset problems Reset conditionsHeadset not functioning Select PropertiesClick Device Manager USB Headset Adapter features appear dimmedCannot hear audio through headset Directory problemsSound still comes out of my computer speakers 104 Index 106 Wide Area Network WAN, 13 Windows Address Book directory Index 108 Page Copyright 2007 Nortel Networks. All rights reserved

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