Nortel Networks 2050 manual Reset conditions, USB Headset problems, Headset not functioning

Page 101

Troubleshooting the IP Softphone 2050

Reset conditions

The IP Softphone 2050 resets when:

•The communication server causes the IP Softphone 2050 to perform a hard reset.

•You change the IP Softphone 2050 skin.

•Firewall applications intercept or delay packets, causing the

IP Softphone 2050 to reset due to the expiration of the Watchdog timer.

Note: Use care when using firewall applications on the same computer as the IP Softphone 2050.

•Excess delay or loss of communication with the server occurs.

USB Headset problems

Headset not functioning

If you experience any headset problems, try the following actions in the order presented:

1.Verify that you are using a supported operating system. For a list of supported operating systems, see “System requirements” on page 29. To check your operating system:

a.Select Start.

b.Right-click My Computer.

c.Select Properties.

A System Properties window appears.

d.Select General.

The General tab lists system, registration, and computer information.

2.Verify that Universal Serial Bus controllers appears in the Windows Device Manager. To open the Device Manager:

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Contents IP Softphone Page Revision history Revision history Contents Managing contacts from the CS 1000 Directory Installing and setting up the IP Softphone 2050Managing contacts from the Local Directory Managing IP Softphone 2050 calls IP Softphone 2050 menu commandsIP Softphone 2050 USB Headset Adapter IP Softphone 2050 macrosOpening the Settings window Using the Settings window IP Softphone 2050 SettingsAccessibility Interface Troubleshooting the IP Softphone 2050 Setting CS1000 Directory user preferences105 Contents IP Softphone 2050 overview FeaturesComponents Call Control window Settings windowLocal Directory window System tray icon and menuI2050.exe application Select File Settings Skin Select Accessibility Interface Accessibility InterfaceIP Softphone Call Control window Select Nortel IP Softphone 2050 IP SoftphoneCall Control Window-1140 Call Control windowCall Control Window-Compact skin silver Accessibility InterfaceIP Softphone 2050 components and functions Part 1 Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysIP Softphone 2050 components and functions Part 3 Select Hot KeysRemoving a Hot Key System tray icon and menu Local Directory IP Softphone 2050 DirectoriesOpening a Local Directory from the Call Control window On the Call Control window, select View Local DirectoryOn the menu, select View Local Directory CS 1000 DirectoryPersonal Directory Redial List Callers ListPassword Administration Opening CS 1000 Directory featuresApplication Server Administration Using Password Administration onSupported operating systems Installing and setting up the IP SoftphoneSystem requirements Nortel USB Audio Kit Installing the IP SoftphoneInstalling the USB Headset Kit Adding contacts to a Local Directory Managing contacts from the Local DirectorySelect File Properties Editing contacts in the Local DirectoryFinding contacts in the Local Directory Deleting contacts from the Local DirectorySelect Edit Delete Select Edit Find ContactClick Find Now Filtering a Local DirectoryDialing from the Local Directory Select Keys Features Callers List Select Keys Features Redial ListDialing from the Redial List in the Local Directory Dialing from the Callers List in the Local DirectorySelect Add New Group Managing Groups in the Shortcut BarSelect Remove Group Select Rename GroupSelect File Properties Click Properties Using the Properties dialog boxSelect Edit New Contact Linking to external directories Properties Settings tabProperties General tab Properties Details tabLinking to the Ldap directory Linking to Outlook Adding external contacts to the Local Directory Linking to Windows Address Book directoryManaging contacts from the Local Directory Select Personal Directory Add. a text editor starts Managing contacts from the CS 1000 DirectoryAdding contacts to the Personal Directory Making temporary edits to contacts Editing CS 1000 Directory contactsDialing from the Personal Directory Deleting CS 1000 Directory contactsFinding CS 1000 Directory contacts Dialing from the Callers List Dialing from the Redial ListSelect Redial List Select Callers ListMaking telephone calls Managing IP Softphone 2050 callsAnswering telephone calls Select Keys AnswerHanging up telephone calls Holding and retrieving telephone callsIP Softphone 2050 USB Headset Adapter IP Softphone 2050. See Installing the USB Headset Kit onOverview Functions menu onClick on File Settings USB Headset, Hanging up calls with the USB Headset Adapter Adjusting the volume with the USB Headset AdapterAnswering calls with the USB Headset Adapter Muting a call Using the Smart Functions menuCustom Functions for Smart Functions menu Click Configure Smart FunctionsCustomizing the Smart Functions menu IP Softphone 2050 USB Headset Adapter IP Softphone 2050 USB Headset Adapter About macros with the IP Softphone IP Softphone 2050 macrosEntering a macro Click New MacroFrom the Call Control window, select Keys Macros Deleting a macroPlaying a macro Using the File menu IP Softphone 2050 menu commandsCall Control window menu command Using the Keys menu Using the Edit menuUsing the Help menu Using the View menuSelect File Settings IP Softphone 2050 SettingsOpening the Settings window Using the Settings window Removing profiles ProfilesCreating new profiles Selecting profiles Modifying profile namesExporting profiles Click Modify NameImporting profiles Using DhcpServer Restoring defaults Using IP addresses and DNS namesSkin Resetting the connectionAudio MacrosHandsfree/Ringing/Paging Device Sound DevicesHeadset or handset device MAC addresses Hardware IDAdvanced Audio Using NetEQ Global IP SoundSelecting MAC addresses Overriding communication server valuesEarly Packet and Late Packet Resync JitterHighwater Mark Select Use a specific port. The dimmed text box activates Listener IPSelect Play sound Text ReplacementsSounds Lamp Sounds Phone number dialog box Key TypePersonal Call Recording AboutLanguage Select Launch the Personal Call Recorder application USB HeadsetSelect Allow this application to record calls Manual Override Setting external lamp controlsSelecting the headset Active Call Headset DisconnectMessage Waiting PriorityConfiguring Smart Functions Using the backlightDisplay Accessibility InterfaceControl groups Navigating Control Groups and Menu Commands Accessibility Interface MenuNavigating Menu Commands Using hot keysClick Services Setting CS1000 Directory user preferencesSetting your language Enabling the Call Timer Setting the date and timeSetting Call Log options Select Call Timer OnNew call indication Logging all/unanswered incoming callsSelect Incoming calls Select Incoming calls Select New call indicationPreferred name match Area code setupSelect last name, first name or first name, last name Using Password AdministrationName display format Enable Pwd Protection Disable Pwd Protection Enabling Password ProtectionSelect Change Protection mode Select New Password Changing your personal passwordSetting CS1000 Directory user preferences Connectivity problems Troubleshooting IP SoftphoneSymptom Communication server is unreachableAction Connection is reinitializingPotential causes Authorization failed Service denied Basic audio operation Audio problems One-way audio Broken or choppy speechSelect Start Control Panel Display Windows transition effectsClear Use transition effects for menus and tool tips Other applicationsWindows sound plays from the headset Advanced audio problems due to network performanceUSB Headset problems Reset conditionsHeadset not functioning Select PropertiesClick Device Manager USB Headset Adapter features appear dimmedSound still comes out of my computer speakers Directory problemsCannot hear audio through headset 104 Index 106 Wide Area Network WAN, 13 Windows Address Book directory Index 108 Page Copyright 2007 Nortel Networks. All rights reserved

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