Nortel Networks 2050 manual Agent features

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Logging in using Agent ID and Multiple Queue Assignments . 27 Using MQA login options . . . . . . . . . . . . . . . . . . . . . . . . . 27 Logging in: No Supervisor ID, No Priority . . . . . . . . . . . . 28 Logging in: Supervisor ID, No Priority . . . . . . . . . . . . . . . 28 Logging in: No Supervisor ID, With Priority . . . . . . . . . . . 28 Logging in: Supervisor ID, With Priority

Using Default Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Logging out an agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Logging out temporarily . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Agent features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Answering ACD calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Terminating a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Using Force Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Using Activity Code

32

Using Emergency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Using NotReady . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Answering or making non-ACD calls . . . . . . . . . . . . . . . . . . . 34 Placing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contacting your supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Answering a call from your supervisor . . . . . . . . . . . . . . . 34 Answering a call from your supervisor when on a call . . . 34 Placing a call to your supervisor when on a call . . . . . . . 35 Conferencing your supervisor to a call in progress . . . . . 35 Transferring a call to your supervisor . . . . . . . . . . . . . . . . 35

Supervisor features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Using Answer Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Using Agent key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewComponents Local Directory window Settings windowCall Control window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Call Control Window-Compact Skin silver Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysFor basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging outAnswering a call Agent featuresAnswering ACD calls Terminating a callUsing Force Call Using Activity CodeUsing Emergency Using NotReadyContacting your supervisor Answering a call from your supervisor when on a callAnswering or making non-ACD calls Placing a callPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressTransferring a call to your supervisor Supervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Call Agent Using InterflowUsing Night Service Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved
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2050 specifications

Nortel Networks, once a leading telecommunications equipment manufacturer, has certainly evolved into an emblem of resilience and innovation by the year 2050. The company has pivoted towards a modernized technology landscape, embodying cutting-edge advancements primarily in the areas of 5G connectivity, artificial intelligence, and sustainable networking solutions.

One of the most significant features of Nortel Networks in 2050 is its state-of-the-art 5G infrastructure. The global demand for high-speed connectivity has propelled Nortel to develop revolutionary network technologies that support ultra-reliable, low-latency communication. The introduction of network slicing allows customers to access tailored connectivity experiences, optimizing their network usage for various applications from healthcare to smart city initiatives.

Complementing its 5G advancements, Nortel’s AI-driven analytics platform stands out prominently. With its ability to monitor network traffic in real-time, Nortel’s AI solutions empower businesses to make data-driven decisions, enhance user experiences, and predict maintenance issues before they escalate. This proactive approach to network management reduces downtime and increases operational efficiency, setting a new efficiency standard in the industry.

Nortel has also taken significant strides in sustainable networking technologies. By utilizing advanced green technologies, like energy-efficient hardware and renewable energy sources, Nortel is committed to minimizing its carbon footprint. The company’s innovations in energy harvesting and power management have led to reduced operational costs and a commitment to corporate responsibility that resonates with environmentally conscious consumers.

Enhanced security protocols have also characterized Nortel Networks 2050. With the growing digital landscape comes an increasing risk of cyber threats. Nortel has developed multi-layered security frameworks that leverage AI and machine learning to identify and neutralize potential threats dynamically, ensuring network integrity and user privacy.

Collaboration remains at the heart of Nortel’s strategy in 2050. By fostering partnerships with global tech leaders, startups, and academic institutions, Nortel is spearheading advancements in Quantum Networking, paving the way for future-ready communication systems.

In summary, Nortel Networks 2050 exemplifies a forward-thinking organization, leading with innovations in 5G technology, AI analytics, sustainability, security, and collaboration, thereby repositioning itself as a vital player in the next generation of telecommunications.
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