Nortel Networks 2050 manual Revision history

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Revision history

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewComponents Settings window Call Control windowLocal Directory window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Call Control Window-Compact Skin silver Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysLogging in without Agent ID Logging in with Agent IDFor basic ACD For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Using Default Login Logging out an agentLogging out temporarily Logging outAgent features Answering ACD callsAnswering a call Terminating a callUsing Force Call Using Activity CodeUsing Emergency Using NotReadyAnswering a call from your supervisor when on a call Answering or making non-ACD callsContacting your supervisor Placing a callConferencing your supervisor to a call in progress Placing a call to your supervisor when on a callTransferring a call to your supervisor Supervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Using Observe Activating Night ServiceTransitioning to Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved
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