Nortel Networks 2050 manual Opening a Local Directory from the Call Control window

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IP Softphone 2050 Call Control window

The Shortcut Bar on the left side of the window lists all groups of shortcut links, including:

Local Directory—main directory contacts

Redial List—most recent calls made

Callers List—most recent calls received

Quick Dials—a built in group for selecting shortcuts to contacts

Opening a Local Directory from the Call Control window

To open a Local Directory:

1.On the Call Control window, select View > Local Directory.

2.Select on one of the following:

On the Shortcut Bar, select Directories > Local Directory.

On the menu, select Directory > View > Local Directory.

Note: To open a previously accessed Local Directory, select File > Recent Directories, and then select the Local Directory you want to open.

Directory entry management

The Directory Interface features management functions for entries located on a toolbar above the display screen.

Click New Contact to create new contact entries.

Click Properties to make information changes for contact entries such as e-mail, address, and company information.

Click Delete to enable the removal of a contact entry.

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewComponents Local Directory window Settings windowCall Control window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control windowCall Control window Call Control Window-1140Call Control Window-Compact Skin silver Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysFor basic ACD Logging in without Agent IDLogging in with Agent ID For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out temporarily Using Default LoginLogging out an agent Logging outAnswering a call Agent featuresAnswering ACD calls Terminating a callUsing Force Call Using Activity CodeUsing Emergency Using NotReadyContacting your supervisor Answering a call from your supervisor when on a callAnswering or making non-ACD calls Placing a callConferencing your supervisor to a call in progress Placing a call to your supervisor when on a callTransferring a call to your supervisor Supervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Transitioning to Night Service Using ObserveActivating Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved
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