Agent features
To record an activity, do the following:
1.When the Activity indicator flashes, click Activity.
2.Use the keypad to enter the activity code.
3.Click Activity again.
If performing multiple tasks, repeat steps 1 through 3.
Using Emergency
Use the Emergency feature to contact your supervisor immediately in an emergency situation. The Emergency indicator remains lit as long as the feature is active.
To use the Emergency feature, do the following:
1.During an active call, click Emergency.
When the supervisor picks up, a
2.Click Emergency again to transfer the caller to the supervisor and terminate your access to the call.
Using NotReady
Use the NotReady feature to take your telephone out of the call queue while completing
Note: If you don’t activate Make Set Busy or Not Ready, the system will continue to direct callers to your phone.
To temporarily log out of the system, click NotReady.
To return to the queue, click NotReady or InCalls.
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