Nortel Networks 2050 manual CS 1000 Directory

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IP Softphone 2050 Call Control window

Click Find Contact to enable automatic search and find of a contact entry.

Click Filter to enable sorting of information for a contact entry.

Click Dial to dial the default telephone number. Or click the arrow beside the button, and then click the desired number from the drop-down list.

For more information about managing contacts, refer to the IP Softphone 2050 User Guide (NN43119-101).

CS 1000 Directory

The CS 1000 Directory maintains contact information and server- supported features in a remote, central database called the Application Server. Accessible from the IP Softphone 2050 Call Control window, the CS 1000 Directory supports the following features:

Personal Directory

Redial List

Callers List

To open CS 1000 Directory features:

1.On the Call Control window, click Directory.

2.Scroll through the following list and click to select:

Personal Directory

Callers List

Redial List

Password Administration

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesComponents System tray icon and menu Settings windowCall Control window Local Directory windowI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowCall Control Window-Compact Skin silver Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menu IP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Line and feature keys Agent and Supervisor featuresFor Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACDUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, With Priority Logging in No Supervisor ID, No PriorityLogging in Supervisor ID, No Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarilyTerminating a call Agent featuresAnswering ACD calls Answering a callUsing Activity Code Using Force CallUsing NotReady Using EmergencyPlacing a call Answering a call from your supervisor when on a callAnswering or making non-ACD calls Contacting your supervisorTransferring a call to your supervisor Placing a call to your supervisor when on a callConferencing your supervisor to a call in progress Using Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Night Service Using Call AgentUsing Interflow Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved
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