Nortel Networks 2050 manual Call Control window elements and functions, Element Function

Page 15

IP Softphone 2050 Call Control window

Call Control window elements and functions

Table 1 describes the elements and functions of the Call Control window.

Table 1: IP Softphone 2050 components and functions (Part 1 of 3)

Element

Function

 

 

Primary display

To provide call information (such as Caller ID)

 

and instructions for using certain soft key

 

features.

 

When idling, the telephone displays only the date

 

and time.

 

 

Soft keys

To access server-definable features, such as

 

Transfer (for connecting calls to other people),

 

Conference (for group calls), and so on.

 

To select a feature, click one of the four available

 

soft-labelled soft keys, and then follow the

 

instructions on the display.

 

Available soft key features vary, depending on:

 

• Your current task: the features available at

 

any time depend on your current call activity.

 

• Server support: IP Softphone 2050

 

functionality depends on communication

 

server configuration.

 

Note: To view additional features, click the

 

More soft key.

 

 

Copy

To copy a network service, feature, or folder.

 

 

Quit

To quit a network service or feature.

 

 

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesComponents System tray icon and menu Settings windowCall Control window Local Directory windowI2050.exe application Display IP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowCall Control Window-Compact Skin silver Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Line and feature keys Agent and Supervisor featuresFor Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACDUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarilyTerminating a call Agent featuresAnswering ACD calls Answering a callUsing Activity Code Using Force CallUsing NotReady Using EmergencyPlacing a call Answering a call from your supervisor when on a callAnswering or making non-ACD calls Contacting your supervisorPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressTransferring a call to your supervisor Using Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Call Agent Using InterflowUsing Night Service Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved
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