Nortel Networks 2050 manual System tray icon and menu, System tray menu

Page 19

IP Softphone 2050 Call Control window

System tray icon and menu

Use the IP Softphone 2050 system tray icon menu to manage phone calls and messages without opening the Call Control window.

To access the menu, right-click the IP Softphone 2050 icon found in the Windows taskbar system tray. From the menu (Figure 5), you can make, answer, and manage your calls, as well as access macros and features.

Figure 5: System tray menu

System tray menu

System tray icon

From the system tray menu, you can:

•Select Headset/Handset to answer a call.

•Select Handsfree to use the speaker to answer or make a call.

•Select Answer to take a call.

•Select Goodbye to terminate a call.

•Select Hold to place an active call on hold.

•Select Mute to mute the headset microphone.

•Select Send to confirm menu selections and terminate input sequences.

Image 19

Contents IP Softphone Page Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesComponents System tray icon and menu Settings windowCall Control window Local Directory windowI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowCall Control Window-Compact Skin silver Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Line and feature keys Agent and Supervisor featuresFor Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACDUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarilyTerminating a call Agent featuresAnswering ACD calls Answering a callUsing Activity Code Using Force CallUsing NotReady Using EmergencyPlacing a call Answering a call from your supervisor when on a callAnswering or making non-ACD calls Contacting your supervisorConferencing your supervisor to a call in progress Placing a call to your supervisor when on a callTransferring a call to your supervisor Using Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Interflow Using Call AgentUsing Night Service Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved

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2050 specifications

Nortel Networks, once a leading telecommunications equipment manufacturer, has certainly evolved into an emblem of resilience and innovation by the year 2050. The company has pivoted towards a modernized technology landscape, embodying cutting-edge advancements primarily in the areas of 5G connectivity, artificial intelligence, and sustainable networking solutions.

One of the most significant features of Nortel Networks in 2050 is its state-of-the-art 5G infrastructure. The global demand for high-speed connectivity has propelled Nortel to develop revolutionary network technologies that support ultra-reliable, low-latency communication. The introduction of network slicing allows customers to access tailored connectivity experiences, optimizing their network usage for various applications from healthcare to smart city initiatives.

Complementing its 5G advancements, Nortel’s AI-driven analytics platform stands out prominently. With its ability to monitor network traffic in real-time, Nortel’s AI solutions empower businesses to make data-driven decisions, enhance user experiences, and predict maintenance issues before they escalate. This proactive approach to network management reduces downtime and increases operational efficiency, setting a new efficiency standard in the industry.

Nortel has also taken significant strides in sustainable networking technologies. By utilizing advanced green technologies, like energy-efficient hardware and renewable energy sources, Nortel is committed to minimizing its carbon footprint. The company’s innovations in energy harvesting and power management have led to reduced operational costs and a commitment to corporate responsibility that resonates with environmentally conscious consumers.

Enhanced security protocols have also characterized Nortel Networks 2050. With the growing digital landscape comes an increasing risk of cyber threats. Nortel has developed multi-layered security frameworks that leverage AI and machine learning to identify and neutralize potential threats dynamically, ensuring network integrity and user privacy.

Collaboration remains at the heart of Nortel’s strategy in 2050. By fostering partnerships with global tech leaders, startups, and academic institutions, Nortel is spearheading advancements in Quantum Networking, paving the way for future-ready communication systems.

In summary, Nortel Networks 2050 exemplifies a forward-thinking organization, leading with innovations in 5G technology, AI analytics, sustainability, security, and collaboration, thereby repositioning itself as a vital player in the next generation of telecommunications.