Nortel Networks 2050 manual Revision history

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Revision history

Revision history

May 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.0. This document contains information previously contained in the following legacy document, now retired: IP Softphone 2050 Call Center User Guide (NN-10300-053).

June 2006

Standard 6.00. This document is up-issued to reflect additional information about reserved keyboard keys.

March 2006

Standard 5.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5, for the IP Softphone 2050 Version 2.

August 2005

Standard 4.00. This document is up-issued to support Nortel Communication Server 1000 Release 4.5.

September 2004

Standard 3.00. This document is up-issued for Nortel

Communication Server 1000 Release 4.0.

October 2003

Standard 2.00. This document is up-issued to support

Succession 3.0 Software.

September 2002

Standard 1.00. This document is issued to support Meridian 1 Release 25.40 and Succession Communication Server for Enterprise 1000, Release 2.0.

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index IP Softphone 2050 overview FeaturesComponents System tray icon and menu Settings windowCall Control window Local Directory windowI2050.exe application DisplayIP Softphone Call Control window Accessibility InterfaceCall Control Window-1140 Call Control windowCall Control Window-Compact Skin silver Element Function Call Control window elements and functionsIP Softphone 2050 components and functions Part 2 Adding a hot key Hot keysRemoving a Hot Key System tray menu System tray icon and menuIP Softphone 2050 Call Control window Local Directory window Local DirectoryDirectory entry management Opening a Local Directory from the Call Control windowCS 1000 Directory IP Softphone 2050 Call Control window Line and feature keys Agent and Supervisor featuresFor Basic ACD or Contact Center Manager Logging in without Agent IDLogging in with Agent ID For basic ACDUsing MQA login options Logging in using Agent ID and Multiple Queue AssignmentsLogging in No Supervisor ID, No Priority Logging in Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Logging out Using Default LoginLogging out an agent Logging out temporarilyTerminating a call Agent featuresAnswering ACD calls Answering a callUsing Activity Code Using Force CallUsing NotReady Using EmergencyPlacing a call Answering a call from your supervisor when on a callAnswering or making non-ACD calls Contacting your supervisorPlacing a call to your supervisor when on a call Conferencing your supervisor to a call in progressTransferring a call to your supervisor Using Answer Agent Supervisor featuresUsing Answer Emergency Using Agent keyUsing Call Agent Using InterflowUsing Night Service Deactivating Night Service Using ObserveActivating Night Service Transitioning to Night ServiceDisplay Agent Status Using Display Agent StatusIndicator Queue Status Meaning Using Display QueueIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved

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