Nortel Networks manual IP Softphone 2050 components and functions Part 2

Page 16

IP Softphone 2050 Call Control window

Table 1: IP Softphone 2050 components and functions (Part 2 of 3)

Element

Function

 

 

 

To scroll through menus and lists in the display

 

area.

Navigation arrows

Use the Send/Enter key at the center of the

 

 

navigation cluster to confirm menu selection

 

(1140 skin only).

 

 

Volume

To increase or decrease the headset volume.

decrease

 

increase

 

 

 

Mute

To listen to the receiving party without

 

transmitting.

 

To return to a two-way conversation, click the

 

Mute button again.

 

The Mute button mutes the Headset microphone.

 

 

Answer

To answer and make calls.

 

 

Hold

To place an active call on hold.

 

The feature key label for the line on hold displays

 

a flashing icon to indicate that the call is on hold.

 

Return to the call by clicking the Line button of

 

the call on hold.

 

 

Release

To terminate an active call.

 

 

Line keys

To access one of six programmable Line keys.

 

These keys can represent line appearances,

 

DNs, or features.

 

The communication server provides the labels

 

that appear on these keys.

 

 

Dialpad

To dial a telephone number. Use your mouse

 

pointer to click the numbers you want to enter.

 

 

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Contents IP Softphone Page Revision history Revision history Contents Agent features Index Features IP Softphone 2050 overviewComponents Settings window Call Control windowLocal Directory window System tray icon and menuDisplay I2050.exe applicationAccessibility Interface IP Softphone Call Control window Call Control window Call Control Window-1140Call Control Window-Compact Skin silver Call Control window elements and functions Element FunctionIP Softphone 2050 components and functions Part 2 Hot keys Adding a hot keyRemoving a Hot Key System tray icon and menu System tray menuIP Softphone 2050 Call Control window Local Directory Local Directory windowOpening a Local Directory from the Call Control window Directory entry managementCS 1000 Directory IP Softphone 2050 Call Control window Agent and Supervisor features Line and feature keysLogging in without Agent ID Logging in with Agent IDFor basic ACD For Basic ACD or Contact Center ManagerLogging in using Agent ID and Multiple Queue Assignments Using MQA login optionsLogging in Supervisor ID, No Priority Logging in No Supervisor ID, No PriorityLogging in No Supervisor ID, With Priority Logging in Supervisor ID, With Priority Using Default Login Logging out an agentLogging out temporarily Logging outAgent features Answering ACD callsAnswering a call Terminating a callUsing Force Call Using Activity CodeUsing Emergency Using NotReadyAnswering a call from your supervisor when on a call Answering or making non-ACD callsContacting your supervisor Placing a callConferencing your supervisor to a call in progress Placing a call to your supervisor when on a callTransferring a call to your supervisor Supervisor features Using Answer AgentUsing Agent key Using Answer EmergencyUsing Interflow Using Call AgentUsing Night Service Using Observe Activating Night ServiceTransitioning to Night Service Deactivating Night ServiceUsing Display Agent Status Display Agent StatusUsing Display Queue Indicator Queue Status MeaningIndicator Queue Status Meaning Index Index Page Copyright 2007 Nortel Networks. All rights reserved
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