Speed Dial, Redial, Mute, Hold | Avaya 5420 + EU24 instruction

Avaya 5420 + EU24 manual Speed Dial, Redial, Mute, Hold

Speed Dial

Basic Call Handling Features - Page 11

Speed Dial

The Speed Dial feature allows you to have the 5420 telephone automatically dial calls to telephone numbers stored in your personal directory (maximum of 104). See Speed Dials on page 13.

To make a call to a personal directory entry using the Speed Dial feature:

1.Press the SpDial softkey. The Speed Dial screen is displayed.

2.Press the button next to the entry you want to call.

3.If the entry you want is not displayed, use and to cycle through the entries or key the first letter of the required name to jump to the page with a matching entry.

4.The 5420 telephone dials the number for you.

Redial

The Redial (or Last Number Dialed) feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your 5420 will store the up to ten of the last numbers dialed.

Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

To redial previously dialed number:

1.Press Redial. Use and to step through the entries. When you have located the required number, press the associated key.

Mute

During an active call, the Mute feature prevents the party with whom you are speaking from hearing you. This feature is most commonly used in conjunction with the Speakerphone, but can be used to hold an off-line conversation at any time during a call.

Preventing the other person on the line from hearing you:

1.Press Mute.

•The other party cannot hear you. The indicator next to the Mute button lights when Mute is active.

2.To reinstate two-way conversation, press Mute again.

Hold

If, with a call in progress, a second call arrives and is shown against a Call Appearance key, you can then Hold the first call and answer the second call.

To put an existing call on hold:

1.Press Hold or the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is on hold.

2.Answer the second call by pressing the Call Appearance button with the symbol against it. The symbol changes to ; showing that the line is connected.

To return to the held call:

1.If you have a call in progress, then first put that call on hold as above.

2.To retrieve a held call, simply press the Call Appearance button with the against it.

Note: After a pre-set time (defined by your System Administrator), you are reminded that you have a call on hold by the hold icon changing for a few moments to and the phone ringing.

Also see Transfer on page 12.

IP Office 5420 + EU24 User’s Guide	Basic Call Handling Features - Page 11
40DHB0002UKEG – Issue 4 (9th February 2004)	Speed Dial

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.