Avaya 5420 + EU24 manual Using the EU24 Expansion Module, Viewing the Alternate Display

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Using the EU24 Expansion Module

EU24 Expansion Module - Page 57

Using the EU24 Expansion Module

The following sections explain how to use the features of the EU24 Expansion Module. For more information, consult your System Administrator.

Viewing the Alternate Display

Although the EU24 Expansion Module supports an additional 24 call appearance/feature buttons, it only displays the button labels and icons for one column at a time. A dotted line separates the left column from the right column.

When you are viewing the labels and icons for the left column, the icons for the right column are displayed to the right of the dotted line. To view the column not currently displayed, press the Alternate Display button.

Selecting a Call Appearance/Feature Button

To select an available call appearance or feature, press the button next to the label in the column currently displayed.

If the call appearance or feature is not currently displayed, use the Alternate Display key to access the additional 12 call appearance/feature button labels.

Understanding Call Appearance/Feature Button Status Icons

When a call arrives for a call appearance on the EU24 Expansion Module, the bell icon blinks on the corresponding call appearance. To answer the call, press the button associated with the call appearance.

The icons displayed on the call appearance allow you to determine the status (for example, on hold) of each call on the EU24 Expansion Module. Icons also indicate whether a feature has been administered for a particular button on the EU24 Expansion Module. For an explanation of these icons see Call Appearance/Function Key Icons on page 8.

IP Office 5420 + EU24 User’s Guide

EU24 Expansion Module - Page 57

40DHB0002UKEG – Issue 4 (9th February 2004)

Using the EU24 Expansion Module

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Contents IP Office Contents Contents Iv Contents Index Overview 5420 TelephoneBridged Appearance Call Appearance KeysLine Appearance Call Coverage AppearanceCall Appearance/Function Key Icons System FeaturesAnswer a Call Basic Call Handling FeaturesMaking a Call Clearing a CallSpeakerphone Headset WorkingTo clear a headset call To end a speakerphone callRedial Speed DialMute HoldTransfer ConferenceMessage Overview of Speed Dials Speed DialsDialing a Speed Dial Number Using Speed DialsDeleting a Speed Dial Editing a Speed DialAdding a New Speed Dial Overview of the Call Log Using the Call LogViewing the Call Log Using the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListSetting Which Calls are Logged Deleting a Call Log EntryErasing All Logged Calls Overview of 5420 Options Changing the 5420 OptionsSelecting Personalized Options Adjusting the Display ContrastRing Options To change the ring patternUsing Self Test Call Log SetupSelecting the Display Mode Default Phone/Erase All SettingsLanguage Changing Function Key LabelsAutomatic Gain Control AGC Function Keys Programming Your Own FeaturesOverview of the Function Keys Changing the labels of the Function KeysNormal Mode Display ModeCall Center Mode To change the Display ModeName Description Toggles Data Function Key ProgrammingShorthand Programming Mode Admin PagesAdmin1 Longhand Programming Feature on ButtonDial # Display Key FeaturesGroup # User #Absnt Set Absent Text Admin Self-AdministerAcct Account Code Entry AD Abbreviated DialAutCB Automatic Callback Apear AppearanceBusy Busy BusyH Busy On HeldClrCW Clear CW CFrwd Call Forwarding AllCnfRV Conference Meet Me Conf+ Conference AddCWOff Call Waiting Off CPkUp Call PickupCWSus Call Waiting Suspend CWOn Call Waiting OnDCW Dial CW Dir DirectoryDNDOn Do Not Disturb On Dirct Dial DirectDNDOf Do Not Disturb Off DNDX+ Do Not Disturb Exception AddDrop Drop DPkUp Directed Call PickupDTone Secondary Dial Tone Emrgy Dial EmergencyFwBNo Forward On Busy Number FolTo Follow Me ToFwBOn Forward On Busy On FwBOf Forward On Busy OffFwdH+ Forward Hunt Group Calls On FwdOf Cancel All ForwardingFwdH- Forward Hunt Group Calls Off FwdNo Forward NumberFwUOn Forward Unconditional On FwNOf Forward On No Answer OffFwUOf Forward Unconditional Off GrpPg Group PagingHdSet Headset Toggle Here- Follow Me Here CancelHere+ Follow Me Here HfAns Internal Auto-AnswerHGDis Hunt Group Disable HGEna Hunt Group EnableHGNS+ Set Hunt Group Night Service HGNS- Clear Hunt Group Night ServiceHold Hold Call HGOS- Clear Hunt Group Out of ServiceHoldCW Hold Call Waiting IAuto Automatic IntercomICSeq Set Inside Call Sequence Login Extn LoginIDial Dial Intercom Inclu Dial InclusionMusic Hold Music Logof Extn LogoutNATim Set No Answer Time OCSeq Set Outside Call SequencePark Call Park to Other Extension Park Park #PCall Priority Call PhyEx Dial Physical Extension by NumberPickM Call Pickup Members PickG Call Pickup GroupProg Abbreviated Dial Program RBak+ Ringback When FreeQuota Clear Quota Queue Call QueueRBSeq Set Ringback Sequence RBak Cancel Ringback When FreeRecor Call Record Relay Relay PulseResum Resume Call Rely- Relay OffRtriv Retrieve Call Ride Ride CallRngOf Ringer Off SAC Send All CallsSpres AD Suppress Steal Call Steal SusCW Suspend CWSuspe Suspend Call TmDay Time of Day Timer TimerToggl Toggle Calls VMRB- Voicemail Ringback OffVMOff Voicemail Off VMCol Voicemail CollectVMOn Voicemail On WUTim Set Wrap Up TimeIntroduction System FeaturesMaking Calls Answering CallsCall Forwarding Call WaitingDiverting Calls Do Not DisturbVoicemail Default Feature CodesEU24 Overview ConnectionKey Selecting a Call Appearance/Feature Button Using the EU24 Expansion ModuleUnderstanding Call Appearance/Feature Button Status Icons Viewing the Alternate DisplayConference IndexIndex

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.
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