Avaya 5420 + EU24 manual Display Key Features, Dial #, Group #, User #

Page 28

Page 28 - Function Key Programming

Function Keys

Display Key Features

This section lists the features that can be programmed against and Function Keys. Both the shorthand and longhand names are shown. The shorthand name is the name that is displayed next to the programmed key, along with any data programmed for the feature.

Those functions marked with a (!) or an (#) can be programmed by the 5420 user. This programming requires the phone to already have a soft key assigned to the Admin (for

!functions) and/or to Admin1 (for # functions). See Function Key Programming on page 25 for lists of Admin and Admin1 functions.

All of the following functions can be programmed onto your 5420 by your System Administrator. The command path is shown, for example:

[User Digital Telephony Emulation Directory].

Dial (#)

Automatically dials the displayed number.

This function requires entry of the number to dial when programmed. The number is then displayed next to the key. This function can be programmed through the phone by the user using an Admin 1 key.

Pressing the Dial key dials the associated number.

[User Digital Telephony Dial]

See also:

•AD - Abbreviated Dial (!) on page 29.

•Prog - Abbreviated Dial Program (!) on page 46.

Group (#)

Answer or clear calls ringing a specific group.

This function requires entry of the group number (allocated by your System Administrator). When programmed, the group name is then displayed next to the key. This function can be programmed through the phone by the user using an Admin 1 key and the group number.

A appears against the group when calls to that group are ringing. Pressing displays details of one of those calls and options to drop (Drop ) the call, answer the call (Answn ) or exit the group monitor ( EXIT).

[User Digital Telephony Group]

User (#)

See the status of a specific user, call that user and pick-up calls to that user.

When programmed by your System Administrator (on the IP Office), the user name is entered. That name is then displayed next to the key. This function can also be programmed through the phone by the user using an Admin 1 key and then the user number. Pressing the key calls the user.

The when the user is called the user name is underlined with a symbol beside it. Press the key next to the name. DkPickup appears against a call appearance key. To pick up the call press this key.

If the System Administrator has setup group monitoring of the same user, pressing the user key when the user is busy on a call displays several options. These are Drop

(end the user's call), Listn (listen to the call), and Aquir (takeover the call). If the System Administrator has not setup group monitoring, then the options shown are Call, Message, Vmail and CallB.

[User Digital Telephony User]

Page 28 - Function Keys

IP Office 5420 + EU24 User’s Guide

Function Key Programming

40DHB0002UKEG – Issue 4 (9th February 2004)

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Contents IP Office Contents Contents Iv Contents Index 5420 Telephone OverviewCall Appearance Keys Bridged AppearanceLine Appearance Call Coverage AppearanceSystem Features Call Appearance/Function Key IconsBasic Call Handling Features Answer a CallMaking a Call Clearing a CallHeadset Working SpeakerphoneTo clear a headset call To end a speakerphone callSpeed Dial RedialMute HoldConference TransferMessage Speed Dials Overview of Speed DialsUsing Speed Dials Dialing a Speed Dial NumberDeleting a Speed Dial Editing a Speed DialAdding a New Speed Dial Using the Call Log Overview of the Call LogUsing the Call Log Viewing the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListDeleting a Call Log Entry Setting Which Calls are LoggedErasing All Logged Calls Changing the 5420 Options Overview of 5420 OptionsAdjusting the Display Contrast Selecting Personalized OptionsRing Options To change the ring patternCall Log Setup Using Self TestSelecting the Display Mode Default Phone/Erase All SettingsChanging Function Key Labels LanguageAutomatic Gain Control AGC Programming Your Own Features Function KeysOverview of the Function Keys Changing the labels of the Function KeysDisplay Mode Normal ModeCall Center Mode To change the Display ModeFunction Key Programming Name Description Toggles DataAdmin Pages Shorthand Programming ModeAdmin1 Feature on Button Longhand ProgrammingDisplay Key Features Dial #Group # User #Admin Self-Administer Absnt Set Absent TextAcct Account Code Entry AD Abbreviated DialApear Appearance AutCB Automatic CallbackBusy Busy BusyH Busy On HeldCFrwd Call Forwarding All ClrCW Clear CWCnfRV Conference Meet Me Conf+ Conference AddCPkUp Call Pickup CWOff Call Waiting OffCWOn Call Waiting On CWSus Call Waiting SuspendDCW Dial CW Dir DirectoryDirct Dial Direct DNDOn Do Not Disturb OnDNDOf Do Not Disturb Off DNDX+ Do Not Disturb Exception AddDPkUp Directed Call Pickup Drop DropDTone Secondary Dial Tone Emrgy Dial EmergencyFolTo Follow Me To FwBNo Forward On Busy NumberFwBOn Forward On Busy On FwBOf Forward On Busy OffFwdOf Cancel All Forwarding FwdH+ Forward Hunt Group Calls OnFwdH- Forward Hunt Group Calls Off FwdNo Forward NumberFwNOf Forward On No Answer Off FwUOn Forward Unconditional OnFwUOf Forward Unconditional Off GrpPg Group PagingHere- Follow Me Here Cancel HdSet Headset ToggleHere+ Follow Me Here HfAns Internal Auto-AnswerHGEna Hunt Group Enable HGDis Hunt Group DisableHGNS+ Set Hunt Group Night Service HGNS- Clear Hunt Group Night ServiceHGOS- Clear Hunt Group Out of Service Hold Hold CallHoldCW Hold Call Waiting IAuto Automatic IntercomLogin Extn Login ICSeq Set Inside Call SequenceIDial Dial Intercom Inclu Dial InclusionLogof Extn Logout Music Hold MusicNATim Set No Answer Time OCSeq Set Outside Call SequencePark Park # Park Call Park to Other ExtensionPCall Priority Call PhyEx Dial Physical Extension by NumberPickG Call Pickup Group PickM Call Pickup MembersRBak+ Ringback When Free Prog Abbreviated Dial ProgramQuota Clear Quota Queue Call QueueRBak Cancel Ringback When Free RBSeq Set Ringback SequenceRecor Call Record Relay Relay PulseRely- Relay Off Resum Resume CallRtriv Retrieve Call Ride Ride CallSAC Send All Calls RngOf Ringer OffSpres AD Suppress SusCW Suspend CW Steal Call StealSuspe Suspend Call Timer Timer TmDay Time of DayToggl Toggle Calls VMRB- Voicemail Ringback OffVMCol Voicemail Collect VMOff Voicemail OffVMOn Voicemail On WUTim Set Wrap Up TimeSystem Features IntroductionMaking Calls Answering CallsCall Waiting Call ForwardingDiverting Calls Do Not DisturbDefault Feature Codes VoicemailConnection EU24 OverviewKey Using the EU24 Expansion Module Selecting a Call Appearance/Feature ButtonUnderstanding Call Appearance/Feature Button Status Icons Viewing the Alternate DisplayIndex ConferenceIndex

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.
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