Avaya 5420 + EU24 CWOn Call Waiting On, CWSus Call Waiting Suspend, DCW Dial CW, Dir Directory

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Function Key ProgrammingFunction Keys - Page 33

CWOn - Call Waiting On

Switches call waiting for the extension on/off.

This function does not require any data entered when programmed. This function cannot be programmed through the phone by the user.

The CWOn key toggles call waiting on/off. When call waiting is on, CWOn is shown with a symbol. When call waiting is on and the extension is on a call, any additional call receives ringing rather than busy tone.

[User Digital Telephony Advanced Call Call Waiting On]

CWSus - Call Waiting Suspend

Suspend the current call at the exchange and answer the waiting call. This function is not supported in the USA.

If no slot number is specified when the function is programmed, exchange slot 0 is used. This function cannot be programmed through the phone by the user.

Pressing CWSus is only supported if the exchange provides a Q.931 suspend call facility.

[User Digital Telephony Advanced Call Call Waiting Suspend]

See also:

•Resum - Resume Call on page 48.

DCW - Dial CW

Allows the user to force another extension to have call waiting mode on for the duration of a call attempt. This function is not supported in the USA.

This function requires the target extension number to be entered when programmed. That number is then shown next to DCW. This function cannot be programmed through the phone by the user.

Normally, if the target extension is on a call and doesn't have call waiting on, any new call will receive busy tone or be diverted to voicemail. Pressing DCW will cause the target extension to receive call waiting indication and allow the caller to hear ringing until answered.

[User Digital Telephony Advanced Dial Dial CW]

See also:

•Queue - Call Queue on page 46.

Dir - Directory (!)

Accesses the telephone system directory.

This function does not require any data entered when programmed. This function can be programmed through the phone by the user using an Admin key.

Pressing Dir displays a number of options.

•INDeX - Search for a matching extension user name on the telephone system.

•Group - Search for a matching group name on the telephone system.

•Extrn - Search for a name match in the telephone systems directory of external numbers.

[User Digital Telephony Emulation Directory]

IP Office 5420 + EU24 User’s Guide

Function Keys - Page 33

40DHB0002UKEG – Issue 4 (9th February 2004)

Function Key Programming

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Contents IP Office Contents Contents Iv Contents Index Overview 5420 TelephoneBridged Appearance Call Appearance KeysLine Appearance Call Coverage AppearanceCall Appearance/Function Key Icons System FeaturesAnswer a Call Basic Call Handling FeaturesMaking a Call Clearing a CallSpeakerphone Headset WorkingTo clear a headset call To end a speakerphone callRedial Speed DialMute HoldTransfer ConferenceMessage Overview of Speed Dials Speed DialsDialing a Speed Dial Number Using Speed DialsDeleting a Speed Dial Editing a Speed DialAdding a New Speed Dial Overview of the Call Log Using the Call LogViewing the Call Log Using the Call LogMaking Calls from the Call Log Saving a Call Log Entry to Your Speed Dial ListSetting Which Calls are Logged Deleting a Call Log EntryErasing All Logged Calls Overview of 5420 Options Changing the 5420 OptionsSelecting Personalized Options Adjusting the Display ContrastRing Options To change the ring patternUsing Self Test Call Log SetupSelecting the Display Mode Default Phone/Erase All SettingsLanguage Changing Function Key LabelsAutomatic Gain Control AGC Function Keys Programming Your Own FeaturesOverview of the Function Keys Changing the labels of the Function KeysNormal Mode Display ModeCall Center Mode To change the Display ModeName Description Toggles Data Function Key ProgrammingShorthand Programming Mode Admin PagesAdmin1 Longhand Programming Feature on ButtonDial # Display Key FeaturesGroup # User #Absnt Set Absent Text Admin Self-AdministerAcct Account Code Entry AD Abbreviated DialAutCB Automatic Callback Apear AppearanceBusy Busy BusyH Busy On HeldClrCW Clear CW CFrwd Call Forwarding AllCnfRV Conference Meet Me Conf+ Conference AddCWOff Call Waiting Off CPkUp Call PickupCWSus Call Waiting Suspend CWOn Call Waiting OnDCW Dial CW Dir DirectoryDNDOn Do Not Disturb On Dirct Dial DirectDNDOf Do Not Disturb Off DNDX+ Do Not Disturb Exception AddDrop Drop DPkUp Directed Call PickupDTone Secondary Dial Tone Emrgy Dial EmergencyFwBNo Forward On Busy Number FolTo Follow Me ToFwBOn Forward On Busy On FwBOf Forward On Busy OffFwdH+ Forward Hunt Group Calls On FwdOf Cancel All ForwardingFwdH- Forward Hunt Group Calls Off FwdNo Forward NumberFwUOn Forward Unconditional On FwNOf Forward On No Answer OffFwUOf Forward Unconditional Off GrpPg Group PagingHdSet Headset Toggle Here- Follow Me Here CancelHere+ Follow Me Here HfAns Internal Auto-AnswerHGDis Hunt Group Disable HGEna Hunt Group EnableHGNS+ Set Hunt Group Night Service HGNS- Clear Hunt Group Night ServiceHold Hold Call HGOS- Clear Hunt Group Out of ServiceHoldCW Hold Call Waiting IAuto Automatic IntercomICSeq Set Inside Call Sequence Login Extn LoginIDial Dial Intercom Inclu Dial InclusionMusic Hold Music Logof Extn LogoutNATim Set No Answer Time OCSeq Set Outside Call SequencePark Call Park to Other Extension Park Park #PCall Priority Call PhyEx Dial Physical Extension by NumberPickM Call Pickup Members PickG Call Pickup GroupProg Abbreviated Dial Program RBak+ Ringback When FreeQuota Clear Quota Queue Call QueueRBSeq Set Ringback Sequence RBak Cancel Ringback When FreeRecor Call Record Relay Relay PulseResum Resume Call Rely- Relay OffRtriv Retrieve Call Ride Ride CallRngOf Ringer Off SAC Send All CallsSpres AD Suppress Steal Call Steal SusCW Suspend CWSuspe Suspend Call TmDay Time of Day Timer TimerToggl Toggle Calls VMRB- Voicemail Ringback OffVMOff Voicemail Off VMCol Voicemail CollectVMOn Voicemail On WUTim Set Wrap Up TimeIntroduction System FeaturesMaking Calls Answering CallsCall Forwarding Call WaitingDiverting Calls Do Not DisturbVoicemail Default Feature CodesEU24 Overview ConnectionKey Selecting a Call Appearance/Feature Button Using the EU24 Expansion ModuleUnderstanding Call Appearance/Feature Button Status Icons Viewing the Alternate DisplayConference IndexIndex

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.
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