Headset Working, Speakerphone | Avaya 5420 + EU24 manual

Avaya 5420 + EU24 manual Headset Working, Speakerphone, To clear a headset call

Page 10 - Headset Working

Basic Call Handling Features

Headset Working

When a headset is to be used on your 5420, it must be plugged in to the headset socket on the base of your 5420 telephone. To activate the headset and switch off the

handset, press Headset. The lamp beside the button is illuminated when headset working is activated.

To answer an incoming call:

1. Press the call appearance key next to the flashing bell icon ():

To clear a headset call:

1.Press Drop.

To manually make a call:

1.Dial the number (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

To automatically make a call:

Do any of the following:

•Press Redial and a call appearance key to have the 5420 telephone dial the last number that you dialed.

•Access the Call Log and initiate a call to a specific entry. See Using the Call Log on page 17.

•Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Speed Dials on page 13.

•When the call is answered, speak to the called party.

Speakerphone

The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations) and that they operate best when you speak directly too them.

To make or answer a call without lifting the handset, or to use the speakerphone with any feature:

1.Press Speaker. The LED beside the Speaker button illuminates.

2.Make or answer the call, or access the selected feature.

3.Adjust the speakerphone volume if necessary.

•To change the volume use the and buttons. The display shows the volume level. (There are eight volume levels.)

To change from the speakerphone to handset (or headset if fitted)

1.Pick up the handset (or press Headset) and talk.

To change from the handset to the speakerphone

1.Press Speaker.

2.Hang up the handset.

To end a speakerphone call

1.Press Speaker again.

Page 10	- Basic Call Handling Features	IP Office 5420 + EU24 User’s Guide
Headset	Working	40DHB0002UKEG – Issue 4 (9th February 2004)

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.