Basic Call Handling Features, Answer a Call

Avaya 5420 + EU24 Basic Call Handling Features, Answer a Call, Making a Call, Clearing a Call

Answer a Call

Basic Call Handling Features - Page 9

Basic Call Handling Features

Answer a Call

When a call arrives at your 5420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance.

To answer an incoming call:

Do one of the following:

•If you are not active on another call, answer the call using your handset, headset, or speakerphone (see Speakerphone on page 10).

•If you are active on a call already, place the active call on hold (Hold on page 11), and then answer the incoming call.

•If the call appearance for the ringing call is not displayed on the current screen

page, use to return to the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding call appearance button.

Making a Call

You can make calls from the 5420 telephone using a variety of methods as follows:

To manually make a call:

1.Dial the required number on the key pad (remember to include the required access code (for example, 9) for an outside line) and listen to the progress of the call.

2.Adjust speakerphone volume as necessary.

•To change the volume use the and buttons. The display shows the volume level. (There are eight volume levels.)

3.If the call is not answered, you can clear the call by pressing Speaker or

Drop or

4.When the call is answered, either speak or pick up the handset and speak to the called party.

To automatically make a call:

Do any of the following:

•Press Redial and a call appearance key to have the 5420 telephone dial the last number that you dialed.

•Access the Call Log and initiate a call to a specific entry. See Using the Call Log on page 17.

•Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Speed Dials on page 13.

•When the call is answered, either speak or pick up the handset and speak to the called party.

Clearing a Call

To clear an established call either:

1.Replace the handset or

2.Press Drop. You will hear dial tone, unless you are in ‘call centre mode’ when you will then hear silence (see Display Mode on page 24).

IP Office 5420 + EU24 User’s Guide	Basic Call Handling Features - Page 9
40DHB0002UKEG – Issue 4 (9th February 2004)	Answer a Call

5420 + EU24 specifications

The Avaya 5420 is a versatile and robust desktop phone designed for business users seeking reliability and advanced functionalities. It is complemented by the EU24 feature module, which enhances its capabilities, making it a valuable communication tool in various professional environments.

The Avaya 5420 features a stylish design with a large graphical display that provides easy access to numerous features and functions. The high-resolution screen allows for clear visibility of call information, including caller ID, presence status, and menu options. The phone supports multiple lines and extension management, making it ideal for busy office settings where managing multiple calls is crucial.

One of the standout characteristics of the Avaya 5420 is its integration of advanced telephony technologies. It supports Voice over IP (VoIP), enabling seamless communication over internet connections. This helps to reduce call costs while improving flexibility and scalability for organizations. The phone integrates well with Avaya's Aura and IP Office platforms, ensuring compatibility and allowing for advanced call handling capabilities.

The device is equipped with a variety of programmable buttons that users can customize for quick access to essential features such as speed dials, voicemail, and presence management. Additionally, the Avaya 5420 supports HD voice technology, ensuring crystal-clear audio quality during calls, contributing to a better user experience.

When paired with the EU24 feature module, the capabilities of the Avaya 5420 are significantly expanded. The EU24 offers 24 additional programmable buttons, each of which can be configured for specific functions, such as line appearances or feature access. This makes it particularly suitable for receptionists or personnel handling a high volume of calls. The EU24 also includes dual-color LED status indicators, providing at-a-glance information about call status and availability.

In summary, the Avaya 5420 with EU24 is designed to meet the needs of modern businesses by providing a powerful and user-friendly communication solution. Its combination of advanced functionality, customizable features, and integration with modern telephony technologies positions it as an essential tool for enhancing workplace communication and collaboration. Whether in a corporate office, a call center, or any enterprise setting, this phone delivers the reliability and performance that organizations need to thrive in today's fast-paced business landscape.